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Performance Metrics (QITs) Analysis of Information for Improvement (QITs) Focus Groups (QITs)

Quality System: Quality as an Organizational Strategy. Foundation / Lens of Organization: Baldrige Criteria for Performance Excellence. Improvement Initiatives. Leadership (QC). Mission Vision Values Principles Governance Goals. Planning for Improvement (QC).

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Performance Metrics (QITs) Analysis of Information for Improvement (QITs) Focus Groups (QITs)

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  1. Quality System:Quality as an Organizational Strategy Foundation / Lens of Organization: Baldrige Criteria for Performance Excellence Improvement Initiatives Leadership (QC) Mission Vision Values Principles Governance Goals Planning for Improvement (QC) Improvement Efforts (QC & QITs) Objectives Performance Measures Prioritized Improvement Efforts Resource Rationalization Train and Develop Employees Charter Improvement Teams Recognize & Reward Success Communicate & Increase Awareness Customers System for Obtaining Information Organization Viewed as a System Performance Metrics (QITs) Analysis of Information for Improvement (QITs) Focus Groups (QITs) Voice of the Customer (Quality Leader) Voice of the Employee (Quality Leader) Malcolm Baldrige Assessment (Quality Leader) Scorecards: Customer, Financial, Operations, Employee (Quality Leader) Products & Services Linkage of Processes

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