Communication & Leadership

1. Communication & Leadership How to communicate effectively

2. Definition Quote • Communication is the exchange and flow of infor

3. Three components

4. Communication process

5. Receiving messages

6. Barriers • Verbal • Non-verbal

7. Active listening

8. Feedback

9. Nonverbal ques

10. Hints

11. Conflict resolution • Conflict is inevitable • Not the problem in itself, but how it is handled.

12. Mistakes to avoid • Good communictioan improves relationships, bonds, intamacy • Poor communication can create mistrust, contempt, weaken bonds • Poor communication skills increases stress in your life

13. What to avoid • Avoiding conflict-until you are ready to explode rather than discusion in calm manner. Comes out in an angry and hurtful way. Seems like the path of least stress but only leads to rising tensions, resentments, and more heated discussions. • Becoming defensive- rather than being objective and understand other view points, instead deny any contribution to the problem, often throw it back to the other person as if they misunderstood, while this may allieviatecurrnet stress, leads to long term damage as the unresolved conflict will only grow. • Overgeneralizing- blowing things out of proportion, avoid “you always” or yoe never”. Don’t bring up past conflicts which can throw discussions off topic and stir up more negativity and exacerbate stress levels • Psychoanalysis/mindreading- instead of asking, you already know, and assume its negative. Creates hostility and misunderstanding. We often work hard to assume nothing. Being late does not necessarily mean someone is disrespectful or being passive aggressive, iesundayschool class/ lectures, business meetings. • Forgetting to listen- avoid interrupting, rolling eyes, rehearing your next line not only prevents youfrom seeing the other view point, but also prevents others from seeing yours. Always listen and empathize. • Blaming- some believe admitting to your own weakness as weakeninf your credibiltiy. Instead, try to resolve both needs by compromise • Need to “win” arguments mrs. Right, alwaysDr. Phil: if winning is the focus, then relationship loses. Instead, focus on mutual understanding and compromise. Avoid focusing on how wrong the other is, discounting feelings, sticking to your own view point. Agree to disagree…respectictfully disagree • Character attacks-negative behavior blown up to character flaw: man leaves socks on floor means inconsiderate and lazy, wanting to didscuss a problem means needy, respect each other inspite of bad behaviors. • Stonewalling-passive aggressive, refusing to talk/listen, disrespectful towards other parties involved while letting underlying conflict to grow

14. Difficult personalities