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Voyager.net Overview: History, Services & Merger

Discover the history of Voyager.net from its military roots to becoming the largest Midwest ISP. Learn about its services, coverage, and the merger with CoreComm. Explore DSL, web hosting, and customer satisfaction.

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Voyager.net Overview: History, Services & Merger

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  1. Agenda • Introduction from Ozzie deFaria, Voyager.net COO • Overview • Internet History • Voyager History/CoreComm • About Voyager • Voyager.net Customers • Voyager.net Services • Coverage Area/Offices • Organization • Culture/Philosophy • Competitors

  2. Welcome Ozzie deFaria Chief Operating Officer

  3. Voyager.net Overview

  4. Internet History • Started by the U.S. military in mid-1960’s • Designed as a fail-safe communications network during the Cold War era

  5. Internet Timeline • 1982 non-military use of the Internet. • The Internet was used almost exclusively by government & university researchers until the early 1990’s. • Today, anyone with a personal computer and modem can access the Internet.

  6. Voyager.net History • East Lansing, Michigan-based • Founded in 1989 • Became a full-service ISP in 1994 • Voyager.net is the largest Internet services company focused on the Midwest with 370,000 customers • 550 Employees • July 21, 1999 public company (Nasdaq:VOYN) • July, 2000 merger planned with CoreComm (Nasdaq:COMM)

  7. Michigan-based 370,000 customers in Michigan, Illinois, Indiana, and Wisconsin, Ohio, Minnesota

  8. CoreComm/Voyager.net Merger Voyager.net and Corecomm are currently merging in an agreement that will create a nationwide full-service telecommunications company, capable of offering local, long-distance and cellular phone service, paging, and Internet service.

  9. Voyager.net Customers, Services and Organization

  10. Voyager.net Customers • On March 31, 2000 Voyager.net's had over 368,000 customers, including: • Dial-up customers • Web hosting customers • Dedicated Internet access accounts • Cable modem customers • Digital Subscriber Line subscribers • Voyager.net customers include approximately 70% residential, 30% business.

  11. Business Internet Use Use Internet % Using Dial-up • Small businesses 60% 80% • Medium-size businesses 80% 50% • Large Businesses 90-97% 10-30% Source: Strategis Group, inc.

  12. Voyager.net Network Coverage

  13. Dial-up Schematic Modem Router Access Servers T-1 (1.54Mbps) Router Mail Web DNS Authentication

  14. Voyager.net Service Quality • We own and manage 100% of network equipment and customer care operations for improved service. • Multiple connections to the Internet for redundancy including DS3 (45Mbps) and larger from Savvis, Cable and Wireless, Verio, UUNET, Time Warner, CIOE, Sprint, Fiber Network Solutions and GTE/BBN.  Peering arrangements on an OC3 (155Mbps) connection into the Chicago Network Access Point (NAP)--one of the top Internet exchanges in the world. • 2 interconnected Data Centers and Call Centers for redundancy. • Comprehensive disaster prevention and recovery solution.

  15. Voyager.net Services • Strong presence in secondary and rural markets • Introducing new technologies—broadband DSL deployment underway • 70% new customer growth comes from word-of-mouth • Highest customer retention/loyalty in the industry. Voyager loses only 2% of its customers monthly (churn). Competitors loose 4-8% of customers per month.

  16. Access Services • DSL (High Speed Internet) • Business and Residential Service • 144kbps-1.5Mbps • Dial-up • Local Access from over 200 POPs • Toll-free support • US Roaming Access • Family Package & Filter • Dedicated Access • 56K to T-1 and ISDN • LAN Services

  17. Dial-up Service Plans Family content filter, additional $2 per month (add on to standard plans only). DSL ADSL 608/128 Kbps from $49.95 per month

  18. Enhanced Services • Web Hosting • Domain Registration • Hosting, Secure E-Commerce Solutions • Server Co-location • Sophisticated System Redundancy • Support • VoyagerLink • Long distance telephone services for residential and business customers

  19. VoyagerLink Comparison

  20. Contact Voyager.net Voyager.net4660 South Hagadorn Rd.Suite 320East Lansing, MI 48823888-747-4638   Phone517-324-8965   Faxhelp@voyager.net http://www.voyager.net

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