1 / 15

Chapter 14

Chapter 14. Listening and Nonverbal Messages. Learning Objective 1. Distinguish between hearing and listening. Hearing and Listening. Hearing is a physiological process and a passive activity. Listening is a mental process and involves understanding and retaining the message.

wmcnair
Download Presentation

Chapter 14

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 14 Listening and Nonverbal Messages

  2. Learning Objective 1 Distinguish between hearing and listening.

  3. Hearing and Listening • Hearing is a physiological process and a passive activity. • Listening is a mental process and involves understanding and retaining the message.

  4. Learning Objective 2 Describe the five elements of the listening process.

  5. Elements of the Listening Process • Hearing • Filtering • Interpreting • Responding • Remembering

  6. Learning Objective 3 List the guidelines for effective listening.

  7. Guidelines for Effective Listening • Concentrate on the message. • Determine the purpose of the message. • Keep an open mind. • Provide feedback. • Minimize note taking. • Analyze the total message. • Do not talk or interrupt.

  8. Learning Objective 4 Describe barriers to effective listening.

  9. Barriers to Effective Listening • Physical distractions • Mental distractions • Health concerns • Nonverbal distractions • Inappropriate timing • Ineffective speech characteristics

  10. Learning Objective 5 Describe the advantages of effective listening.

  11. Advantages of Effective Listening • Builds relationships • Solves problems • Ensures understanding • Resolves conflicts • Improves accuracy

  12. Learning Objective 6 Explain the importance of nonverbal messages.

  13. Importance of Nonverbal Messages • The sender may be unaware a nonverbal message is being sent. • Nonverbal messages are usually unplanned. • Nonverbal messages may be more reliable than written or oral messages. • Nonverbal communication is always present.

  14. Learning Objective 7 Identify different types of nonverbal messages and discuss their impact on the communication process.

  15. Nonverbal Communication Considerations • Physical appearance • Written message • The sender • Body language • Space • Size of an area • Proximity to another • Obstacles • Time • Amount of time spent • Punctuality

More Related