What are the skills needed for Product Owner and Scrum Master? - Scrum Certification | World Of Agile

1. What are the skills needed for Product Owner and Scrum  Master? - Scrum Certification | World Of Agile    Skills of a Product Owner    Choosing the right product owner is crucial for any Scrum Project.  Following are some of the characteristics expected from the Product  Owner    · Visionary : Product owner should be able to envision the final  product.    · Doer : Product owner should also be a doer – that means, he should  work with the team to get the final product ready.    · Product Owner should be a Leader and Team Player    · Communicator : The product owner must be an effective  communicator and negotiator. The Product Owner is the Voice of the  customer and therefore he should communicate customer needs and  requirements and bridge the gap between the customer and the team.  This may mean saying NO sometimes to the customer.    · Empowered and Committed : The Product owner must have enough  authority and the right level of management sponsorship to lead the  development effort and to align to stakeholders.    · Available and Qualified : The ​Product Owner​ must be available and  qualified to do a great job. Being the product owner is usually a full-time  job. If the product owner is overworked then the product progress will  suffer resulting in a substandard product.               

2. Skills of a Scrum Master    Interpersonal skills are extremely essential for managing the stakeholders  and hence the Product Owner, ​Scrum Master​ and Team should have most  of the skills mentioned in this chapter.    1.1.1 Communication    Communication has been identified as one of the single biggest reasons  for Agile project success or failure. Effective communication within the  project team and between the Scrum Master, Product Owner, team  members, and all external stakeholders is essential.    1.1.2 Influencing    Influencing is a strategy of relying on interpersonal skills to get others to  cooperate towards common goals. Using the following guidelines can  influence team members:    · Lead by example, and follow through with commitments.  · Clarify how a decision will be made.  · Use a flexible interpersonal style and adjust the style to the  audience.    Apply your power skillfully and cautiously. Think of long-term  collaboration.    1.1.3 Negotiation    Negotiation is a strategy of conferring with parties of shared or opposed  interests with a view toward compromise or reaching an agreement.  Negotiation is an integral part of ​Agile​ and if done well, increases the  probability of project success.    The following skills and behaviors are useful in negotiating successfully:         

3.   · Analyze the situation.  · Differentiate between wants and needs, both theirs and yours.  · Focus on interests and issues rather than on positions.  · Ask high and offer low, but be realistic.  · When you make a concession, act as if you are yielding something of  value, don’t just give in.  · Both parties should feel as if they have won. This win-win negotiating  style is preferred but not always achievable. If possible, don’t let the other  party leave feeling as though he or she has been taken advantage of.    1.1.4 Networking    Networking is a Formal or informal interaction in the organization. It is a  constructive way to understand interpersonal and political environments  which can impact the effectiveness of project staffing management  options. It can also be an effective way to enhance project management  skills.    1.1.5 Active Listening    Active listening is a communication technique used in counselling, training  and conflict resolution, which requires the listener to feed back what they  hear to the speaker, by way of restating or paraphrasing what they have  heard in their own words, to confirm what they have heard and moreover,  to confirm the understanding of both parties.    1.1.6 Leadership    Leadership involves focusing the efforts of a group of people toward a  common goal and enabling them to work as a team. Respect and trust,  rather than fear and submission, are the key elements of effective  leadership. Effective leadership is critical throughout the project for  motivating and inspiring project participants to achieve high  performance.         

4.   1.1.7 Team Building    In the Agile Project, Team Building is an ongoing process. Changes in the  Agile project environment are inevitable. To manage these changes  effectively, a continued or renewed team-building effort is required.  Outcomes of team building include mutual trust, high quality of  information exchange and better decision making.    1.1.8 Motivation    Motivating in a project environment involves creating an environment to  meet project objectives while providing maximum satisfaction related to  what people value most. These values may include job satisfaction,  challenging work, a sense of accomplishment, achievement and growth,  sufficient financial compensation, and other rewards and recognition the  individual considers necessary and important.    1.1.9 Coaching    Coaching is a means of developing the project team to higher levels of  competency and performance.    Coaching can be a powerful motivator for teams. As teams develop their  skills, abilities, and confidence, their willingness to take on challenging or  demanding tasks is increased. This can lead to more effective and  productive teams.    1.1.10 Trust Building    The ability to build trust across the project team and other key  stakeholders is a critical component in effective team leadership. Trust is  associated with cooperation, information sharing, and effective problem  resolution. Without trust it is difficult to establish the positive relationships  necessary between the various stakeholders engaged in the project. When  trust is compromised, relationships deteriorate, people disengage, and  collaboration becomes more difficult, if not impossible.     

5.   1.1.11 Conflict Management    Conflict is inevitable in a project environment. Sources of conflict  include scarce resources, scheduling priorities, and personal work  styles. Team ground rules, group norms, and solid project  management practices. Successful conflict management results in  greater productivity and positive working relationships. Some of the  guidelines on resolution of issues should be    · A team issue should be approached openly for a lasting  solution.  · Resolution should focus on issue and not on personalities  · Resolution should focus on present and not past    1.1.12 Self-Assessment    Self-assessment is a process where an individual or organization or a  team conducts a comprehensive review of one-self to understand  strengths and weaknesses and opportunities to improve. The common  characteristics of self-assessment are    · The main purpose of self-assessment should be to stimulate learning  and change as well as enthusiasm for self-development.  · The aim is to commit the organizations key people for identifying  and inspiring improvement needs and opportunities to start development  activities and inspire positive change.  The goal of self-assessment is to identify opportunities for improvement    For More Information, Follow the Links below-    Website - ​https://worldofagile.com/  Facebook - ​https://www.facebook.com/Fascinating.World.Of.Agile/  Twitter -​ https://twitter.com/WorldOfAgile  LinkedIn - ​https://www.linkedin.com/company/world-of-agile/  YouTube - ​https://www.youtube.com/c/WorldOfAgile    Tags - ​Scrum Master Certification​, ​Scrum Master Certification Mumbai​, ​Scrum Master  Certification Pune​, ​Certified Scrum Master Training in Delhi​, ​Scrum Master Certification  Kolkata​, ​CSPO Certification​, ​Agile Scrum Master Certification Online​, ​Advanced Certified 

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