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Module 10: Organizing for TSMO – Culture, Organization and Workforce

Understand the importance of culture, organization, and workforce in TSMO capability. Learn about the benefits and leadership actions for successful implementation. Explore TDOT's experience and strategies.

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Module 10: Organizing for TSMO – Culture, Organization and Workforce

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  1. Module 10:Organizing for TSMO – Culture, Organization and Workforce Regional Operations Forum Franklin, TN May 21-23, 2019

  2. Session Purpose • Introduce Culture, Organization and Workforce as dimensions of TSMO capability • Provide understanding of • What are Culture, Organization and Workforce? • Why are they important? • What are the benefits? • Examples of leadership actions

  3. What is TSMO Culture? • Acceptance of TSMO in agency’s mission • Institutionalization of TSMO into agency activities • Values, assumptions, knowledge and expectations for TSMO within an agency • Key aspects of culture • Leadership/championing TSMO • Buy in: top down; bottom up • Sell the value; show the value • TSMO program status • Staff recruitment, retention and training

  4. What is Organization and Workforce? • Programmatic Status • Elevating TSMO as a recognized program • Organizational Structure • Internal – Defining functions, roles, responsibilities, accountability, reporting • External – Having formalized relationships for effective collaboration • Workforce • Staff development, recruitment/retention, and training to sustain a TSMO culture and functions • Outsourcing to supplement and as skills develop

  5. Why is it Important?

  6. Why is it Important? • Institutional, Organizational, and Procedural (IOP) changes are essential to unlocking the full potential of TSMO strategies • A culture that doesn’t value TSMO will inhibit an agency from implementing operational strategies to address safety, mobility, and reliability of our system • An organizational structure or workforce that isn’t designed to support operations will: • Inhibit implementation • Contribute to less than successful implementation of operational strategies

  7. What are the Benefits? • Culture • Creates a common understanding of values, assumptions, knowledge and expectations • Fosters an environment where TSMO is ingrained in institutional and operating activities • Organization and Workforce • Provides coordinated organizational functions to support TSMO • Ensures a technically qualified workforce with clear management authority and accountability

  8. TSMO & TDOT • 1990’s – Fog Zone Detection • 99 cars (12 Fatalities, 42 Injuries) • 1999 – HELP Program • 2000’s – TMC in 4 major metro areas of TN • 2009 – Rural ITS • 2012 – Potato Truck Incident • 2010-2018 – Expansions of ITS & HELP • 2017 – TTSUG • 2018 – I-24 Smart Corridor

  9. TDOT Culture • Incident Management • Emphasis from Executive Management and buy in from Region and District staff • TIM Training • Rural ITS • Focus on technology • I-24 Smart Corridor • Collaboration local signal agencies • ITS Network Upgrade • Edge computing • Rely on internal staff for TMC Ops, Incident Response • Signal Maintenance and Operation performed by locals

  10. TDOT TSMO Organization

  11. What is TSMO? • TDOT TSMO Definition: “An integrated approach to optimize the performance of existing infrastructure through the implementation of systems, services, and projects designed to preserve capacity of roadways, increase reliability of the system, and improve safety and efficiency for travelers” Why TSMO? VMT and congestion is at all time high-levels 30% more auto VMT and truck VMT to double by 2040 CAN’T BUILD OUR WAY OUT - financial constraints Customer Needs and expectations are changing Technology Transformations Need to effectively manage and operate existing facilities and systems to maximize their full service potential

  12. Relating existing job functions to TSMO Program is very important Traffic Incident Management Traffic & Roadway Monitoring –Traveler Information Emergency & Weather Management Special Event Management Traffic Signal Coordination Work Zone Management Maintenance Activities Planning for TSMO Multi-modal Emerging Technologies

  13. Fostering a TSMO Culture at TDOT • It begins with Understanding and Awareness of TSMO at all levels across the organization • What is TSMO? • Why is it important? • What are the ongoing TSMO Strategies? • What are we already doing that is TSMO? • How do my existing job functions relate to TSMO? • What does TSMO help me do my job better?

  14. Examples of Leadership Actions • Business case: well-formed argument based on compelling qualitative info and technical analysis to justify the need for IOP changes (everyone) • Establish TSMO with formal core program status – equivalent to other major agency programs (top management) • Identify organizational changes to accommodate TSMO (top-down) • Integrate TSMO into overall agency structure and clarify reporting relationships (bottom-up) • Create organization and staffing structure for TSMO – equivalent to other major agency programs (HR)

  15. Establish TSMO with formal core program status • Promote understanding of TSMO on agency mission, strategies and program • Establish visible top management commitment to TSMO • Establish formal TSMO program status for full effectiveness

  16. Identify organizational changes to accommodate TSMO Structure – Alternative #1TSMO Equivalent to Other Activities Indicates lead role for TSMO Other units retain some TSMO responsibilities

  17. Identify organizational changes to accommodate TSMO Structure – Alternative #2TSMO at Lower Level and Split Indicates lead role for TSMO Other units retain some TSMO responsibilities

  18. Identify organizational changes to accommodate TSMO Structure – Alternative #3TSMO at Lower Level and Split Indicates lead role for TSMO Other units retain some TSMO responsibilities

  19. Integrate TSMO into overall agency structure and clarify reporting relationships • Develop TSMO-focused staff training program • Bring in content experts • Organize peer exchanges • Include junior staff • Encourage mentorship at all levels • Informal mentoring relationships • Formal mentoring programs

  20. Integrate TSMO into overall agency structure and clarify reporting relationships • TSMO has unique staffing needs • Core capabilities are both managerial and technical • Be purposeful about acquiring and retaining appropriate knowledge and skills

  21. Create organization and staffing structure for TSMO

  22. Current State of Your AgencyGroup Discussion • Who are the current TSMO champions? • How segregated is TSMO within your organization? • What are the barriers to further implementing TSMO culture? • How might agency career paths align with TSMO?

  23. Culture, Organization and Workforce Resources • TSMO Guidance • http://www.aashtotsmoguidance.org/ • NOCoE Workforce Development • https://transportationops.org/workforce • Developing and Sustaining a TSMO Mission for Your Organization: A Primer for Program Planning • https://ops.fhwa.dot.gov/publications/fhwahop17017/fhwahop17017.pdf • Creating an Effective Program to Advance Transportation System Management and Operations Primer • https://ops.fhwa.dot.gov/publications/fhwahop12003/background.htm#fig4

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