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Our approach to Lean Sally Keill, Jim Wilson Morgan Sindall

Discover how our Perfect Delivery philosophy, based on Lean principles and customer feedback, drives continuous improvement in our business. Learn about our Customer Commitments, Lean tools, and measurable results.

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Our approach to Lean Sally Keill, Jim Wilson Morgan Sindall

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  1. Our approach to LeanSally Keill, Jim WilsonMorgan Sindall

  2. What is Perfect Delivery? A Continuous Business Improvement strategy Based on evaluation of feedback from our Customers Our philosophy

  3. Perfect Delivery

  4. Perfect Delivery To provide focus to our philosophy, our customers have identified five tangible measures, which we call our Customer Commitments:

  5. Perfect Delivery- where it came from..

  6. Perfect Delivery = Lean • Our Perfect Delivery philosophy helps us achieve Lean • Lean is a philosophy • Lean has a focus on culture and ‘perfection’ • Lean uses performance data to drive improvement • Perfect Delivery captures performance • Lean tools and techniques help to add value for our customers.

  7. Perfect Delivery = Lean • Lean Committee led by our Perfect Delivery Director, Rob Frank • 2 day Lean Foundation training • 1 day ‘on site’ training • Ad-hoc collaborative planning workshops • Lean Practitioner and Master Practitioner training

  8. How do we know if we’ve achieved Perfect Delivery?- our customers tell us Aviation Rail

  9. Perfect Delivery measurement • Identify Customer key objectives • Construction phase • Project reaches Practical Completion • Perfect Delivery sign off • Customer Experience Questionnaire • Reported in monthly board reports • Reported accounts % achieved Perfect Delivery Business Unit

  10. Recognition and Reward

  11. Benefits Delighted Customers Recommendation & Repeat Business Attracting & Retaining Talented People. WORLD CLASS Improved Working Relationships Long Term Job Security Recognition and Pride Improved Financial Performance

  12. Q & ASally Keill, Jim WilsonMorgan Sindall

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