PolyPhone

1. PolyPhone The Windows Client for Aastra MX-ONE TSW/TS

2. PolyPhone .

3. Features • Softphone • VoiP + Video via SIP • Controls HW-phones via TSAPI, TAPI and CSTA • Licensing, Callstates, Profiles provided by RemoteAgent Server • Microsoft Windows Application (.NET 2.0) Windows 2000, XP, 2003, 2008, Vista, 7

4. Features • Profiles: • Intelligent call routing based on caller, date, time, weekday • SMS sending: • Central SMS-Gateway • Integration to SW-Environment: • DDE • http-request • Keystroke • Flexible GUI • Size flexibility • Modern appearance • Background pictures and colors • Buddy Window appears embedded or separately or docked • Allows simple implementation of future services

5. Graphical User Interface (GUI)

6. Graphical User Interface (GUI) • Often used functions for left-and right handed people

7. SIP • Integeration with Plantronics and Jabra headphones • Acoustic Echo Cancellation • Voice Activity Detection • Comfort Noise Generator • Automatic Gain Control • CODECs • Audio • G.711 a-law • G.711 u-law • G.723.1 • G.729 • iLBC • GSM 6.10 • Video • H.263 • H.263-1998 • H.264

8. Phonebooks • Many data sources supported • Unlimited no. of books (theoretical) • Powerful search algorithm • Speech recognition SAPI 5.0 only English by Microsoft for free • Strong number analysis • Web-Phonebooks • International Web Reverse Search !! .

9. Phoenbooks - Types • File:supports simple CSV-files • Central:supplied by RemoteAgent Server source is file or LDAP • MS Outlook Contact: select a public or private contact folder from the MS Outlook dialog. • MS Outlook Addresses:enter the name of an MSOutlook-Address Book • MS Excel:enter the name of an MS Excel file (.xls / .xlsx) • SQL: connects to any Microsoft SQL-database • Lotus Notes Contact: enter the name of a Lotus-Notes-Contact folder or keep it empty to access the personal folder • LDAP: connects to any LDAP-server • Web:http-phonebooks – have an additional Dial-button • David:a David Contact folder (by Tobit) e.g. \\SERVER\DAVID\ARCHIVE\GROUP • ODBC: connects to any ODBC-database (MySQL, Oracle, …)

10. Phonebooks - Search • Search for names and numbers. • Search in string • Match case • Search immediatelyafter each keystroke • „Best Match“ to find the „closest“ contact Example:+420 261 30 303calls you .

11. MS Outlook – Contacts & Address books • Local or Public Contacts • Creates a local copy. Even public contacts are available when you are not online. • Synchronisation at startup (optional) • Strong search algorithmn • Contact pop up at incoming or outgoing calls

12. MS Outlook - Out of Office • Synchronisation with MS Outlook Out-of-Office text

13. MS Outlook - Calendar • Calendar symbol in the Buddy field when Buddy has an apointment • „Show time as“ appears when hoovering • Click to get even more information • Click to get pop up window of the appointment(if allowed)

14. Phonebooks - Web-Phonebook • Dialling in 2 steps • 1. Search for name or number • 2a. Click on the underlined number link • 2b. …or select the number and click on the Dial-button 1 2a 2b

15. Phonebooks - Web-Phonebook • Automatic contact recognition Heuristic name/numberrecognition

16. Phonebooks - Web-Phonebook • Web books configuration • Examples: • http://www.tb-online.at/index.php • http://www.herold.at • http://www.directories.ch/weisseseiten • http://www.dastelefonbuch.de • Integration work • long list of popular web phonebooks in help file availableWeb Phonebook Parameters • or by distributor (if knowledge available) • or by .

17. Phonebooks - Fields • Connect to any SQL LDAP, ODBC, MSAccess, MSExcel database • Simple configurationSelect fields via mouse, no previous knowledge of database structure needed • Supports multiple phone fields

18. Phonebooks - Contact Data • Treated as internal numbers: • Intern • Queue (ACD or Operator) • Treated as external numbers: • Business • Mobile • Home • Fax

19. Phonebooks - Contact Data Options • Options are available • whenever a name is assigned • Icons (from left to right): • Outlook Contact • Outlook Calendar • Presence Information • Data Duplicate • Street Map

20. Phonebooks – Street Map • One click to open map • Google Maps or other internet address services .

21. Buddies - Symbols Incoming call (flashing) Call in progress All lines free Diversion Presence information Calendar PolyPhone Client is logged on ACD-group, Operator queue, ...

22. Buddies - Configuration • Customizable • no. of rows & columns • window size • dockable to desktop • Icons • Call state colors • Background colors • Background picture • Forecolors • Font • Picture appearance • Option-icons (on/off) .

23. Buddies – All Communications • Realtime view shows all queued callers • Several Realtime views in parallel • Pick out known VIP callers .

24. Journal • Missed calls are marked • Sorting and filters • Copy name/number to Clipboard • Export to MSExcel .

25. SMS Sending • Multi Receivers • Simple resend • Large SMS gets splitted • Follow up .

26. Communications – Instant Messages • Sending IM to any PolyPhone user • Conference chatting • Sending pictures & files • Proprietory format, but can be expanded to other IM services .

27. Simplified Client Roll-out • Assign the user names to extensions (Server) PolyPhone Clients will start up with zero configuration due to automatic service detection .

28. Software Update • Two Modes • Automatic: check at start up • Manual • Hotfixes get downloaded and installed by simple button click • Can be enabled/disabled by administrator • No time consuming updates by engineers anymore .

29. Technical Requirements • PolyPhone is a .NET application and needs the Microsoft .NET Framework 2.0 or higher (3.0, 3.5, 4.0) • .NET 3.5 SP1 is part of MS Windows 7 • Min. requirements1,5 GHz, 512 MB RAM, Storage: 100 MB (incl. .NET-framework) • Operating systems (32-or 64 bit) MS Windows XP SP2, MS Windows Vista, MS Windows 7 • Supported standards SIP, TSAPI, TAPI, LDAP, ODBC, SQL .