Quality of Services from the Viewpoint of Disability

1. Quality of Services from the Viewpoint of Disability The case of Slovenia: Services in employment rehabilitation Protecting and promoting the rights of persons with disabilities in Europe: towards full participation, inclusion and empowerment Strasbourg, 29-30 October Aleksandra Tabaj, M.Sc. Ministry of Labour, Family and Social Affairs Republic of Slovenia

2. Convention on the Rights of PwD • Slovenia ratified convention in April 2008 • Content of this presentation: implementation of employment rehabilitation – articles in UN CRPD • 2- reasonable acomodation and discrimination • 26 – habilitation and rehabilitation • 27- work and employment

3. Slovenian Act on Employment Rehabilitation (2004) • Definition of disabled person and disability – connection of long term impairments and barriers on the area of employment • The level of opportunities to gain/retain/develop in work is reduced • Slovenian law is also in accordance with EU Directive 2000/78 – Equal treatment on work and employment

4. Reasonable acomodation from UN Convention and directive is implemented on the employment and employment rehabilitation area through: • Employment and Rehabilitation Act • Pension and Disability Insurance Act Employment rehabilitation is public service and it covers in a network 13 providers: Institute for rehabilitation and 12 private entities, who include 13 teams

5. Network of providers of employment rehabilitation • On the basis of ministerial document in 2005, set of indicators was defined: • rehabilitation counsellors under Employment Service of Slovenia provide individual rehabilitation plan • Rehabilitation committees provide individual opportunities plans • Teams of experts – providers of rehabilitation services provide services, in the period 2005-2009 work under public tender

6. Process is defined on the level of Slovenia • Procedures follows the same rule • The monitoring committee on the level of the ministry monitors all providers • Standardisation of services was made in 2006

7. Standards of services • Disability assessment is based on the Rules • Teams of experts have to be chosen on the basis of necessary conditions (university degree, at least 2 years of work experience in disability) • Conditions regarding other conditions (accessibility, respect of needs, ethical codes) are also adressed

8. Standards of services • Principle of exellency (European platform for rehabilitation) has to be respected • Affordability, availability, accessibility • Rights oriented approach • Partnership with employers, NGO, public and private organizations • Active approach • Person centered planning • Working on constant improvement

9. EVALUATIONS • Evaluation of every service has to be done on the level of team at the beggining and at the end of service • Final evaluation at the end of the rehabilitation process is neccessary for assessment of employability of the person • OUTCOMES: mainstreaming, supported employment, sheltered employment or not possible for employment – criteria under rules • Questionnaires for persons with disabilities • Questionnaires for Employment Service and Institute for Pension and Disability Insurance

10. At the end of the year, every provider is obliged to done evaluation of outcomes possibilities • Institute for Rehabilitation prepares final report, including all providers, for Ministry of Labour, Family and Social Affairs • Every provider also has to create and mantain a network with employers, and also yearly report about this cooperation.

11. Accessibility has to be in accordance with rules • All instructions about safe and healthy work has to be respected!

12. Motivating for active role Vocational assessment Psychosocial rehabilitation Vocational guidance Social skills development Job finding Work place analysis and accomodation Training Counselling in training and education On the work professional support Evaluation of the process Assessment of work Overview of Services

13. All services define • Description of a service and intention • Time limits • Population covered • Outcome of service • Methods and techniques • Professional team engaged • Form for reporting

14. Development in future • Improvement of supported employment, which is defined in act, but not well known and implemented • Improvement of reasonable accomodation implementation in practice • Public awareness campaigns • new European Social Fund programmes expected

15. Thank you for your attention!