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Great expectations: a patient safety story …. Sue Smith Executive Director of Nursing & Patient Safety Director of Infection Prevention & Control. In 2008: HSMR 131 MRSA bacteraemia 12 C-difficile 158 So we Made patient safety, quality of care and experience our No.1 priority
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Great expectations: a patient safety story …. Sue Smith Executive Director of Nursing & Patient Safety Director of Infection Prevention & Control
In 2008: HSMR131 MRSA bacteraemia 12 C-difficile 158 So we Made patient safety, quality of care and experience our No.1 priority Signed up to national patient safety campaigns The story begins…. Patient Safety First Leading Improvements in Patient Safety
Clinical leadership • Monday SUI panel • Monthly GTT reviews • Mortality reviews • Time-out Drs and nurses – one healthcare record • Shared learning & action • Role modelling
Complaints & compliments The latest data available from the [March 2012] North East Quality Observatory System report the 2010-2011 overall inpatient experience measure for the Trust as 77.7 against a national mean score of 74.9.
Where next? • National / local financial climate • £40m challenge • New hospital • Operating framework • Commissioning for Quality and Innovation (CQUIN) - £2,741,067 plus £405,700 • Regulation – CQC/Monitor/CCGs…. • Quality accounts / Quality Strategy
So far, we know that clinical leaders and good teamwork…. Saves lives – What next?