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Making Contact: Enhancing Collaboration through Visual Communication

This presentation prepared for CPSC 601.13 by Michael Rounding explores the importance of informal communication in organizations. Addressing topics like proximity, social cues, and feedback, it highlights the benefits of visual communication in fostering collaboration and unity. With insights on methods like video-conferencing and written documents, the presentation delves into how visual communication supports relationships, research, and development within an organization. Additionally, it discusses innovative concepts such as "Cruiser" and "CAVECAT" to showcase how technology can bridge distances and facilitate group interactions. The presentation also delves into "Portholes," examining the impact of video communication tools on privacy, feedback, and global design issues. Engaging and informative, this presentation offers valuable insights for enhancing communication and connectivity in organizations.

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Making Contact: Enhancing Collaboration through Visual Communication

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Presentation Transcript

  1. Getting in Touch!Part I Presentation prepared for CPSC 601.13 by Michael Rounding

  2. Movie Time!Motivation

  3. Making Contact “Collaboration in organizations thrives on communication that is informal because informal communication is frequent, interactive, and inexpensive.”

  4. Making Contact • Proximity • Social Cues • High Frequency • High Interactivity • Timely Feedback

  5. Visual Communication • Increase Spontaneity • Help members identify partner • Topics • Time • Transition • Video-conferencing • “drop-ins”

  6. Face to Face (rich) Written Documents (less) Visual Communication • Support Social Relationships • Audio/video • Methods compared

  7. Visual Communication • Support for Research & Development • Tele-medicine • Cohesiveness / organizational unity • Shared context

  8. Movie Time!Cruiser

  9. Cruiser Summary • You can Cruise • You can Autocruise • You can have a Glance • You can force Privacy • You are guaranteed Reciprocity

  10. Cruiser Usage

  11. Movie Time!CAVECAT

  12. CAVECAT Summary • Work over distance • Video & audio • Groupware • Privacy? • Power? • Support distributed group

  13. Media Spaces? • Background research • Polyscope, Imager • Goal: Awareness • Motivation: distribution denies informal information!

  14. Portholes • XEROX and NYNEX • Source information • Source information control • Actions

  15. Portholes Experience • Meeting through Portholes • Have you “seen” me today? • Anecdotes • Late worker! • Summer student • Information tool / Shared space

  16. Portholes Reactions • Camera Shyness • No photos! • Move the camera • Video distortion • Sharpen image, sharper image!

  17. Portholes Reactions • Threat of Surveillance • Don’t look over my shoulder! • Public space freedom? • Explanation of goals is in order…

  18. Portholes Reactions • Loss of Privacy Control • Awareness access – too easy? • Privacy guarantee • Door-cam • Image blur – distortion

  19. Portholes Reactions • Lack of feedback • Who’s looking at me? • Reciprocity

  20. Global Design Issues • Directed Information? • Accessibility, Privacy, Solitude • Ubiquity • Conversational Props • Latency

  21. Global Design Issues • Interface – how to show it? • User control • Reciprocity • Use of a physical metaphor – can it help? I think so!

  22. The End

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