A University of Ulster Innovation Lab visit trail. ulster.ac.uk

1. A University of Ulster Innovation Lab visit trail.ulster.ac.uk

2. Research Session 3: Case studies in Living Lab application domains Pop-up Living Labs: Experiments in Co-creating Service Design with Diverse Stakeholders in Hackerspace Communities Prof Maurice Mulvenna TRAIL Living Lab @ University of Ulster The 4th ENoLL Living Lab Summer School 27-30 August 2013 Manchester School of Arts

3. Outline • About TRAIL • Background to the project • Research questions • Triple-helix • Ideation outcomes • Conclusions

4. TRAIL Living Lab • Based at University of Ulster • First Living Lab in Northern Ireland (2007) • Engaging with local communities and enterprises to design co-creative solutions • From linear model to networked model • Cycles of innovation activity • Triple Helix partnerships

5. Health Service • Major change in care provision, outlined in ‘Transforming Your Care’ document in December 2011

6. Reablement • Supporting people such as the elderly to live in their own homes whilst providing a programme underpinning the skills and confidence necessary for daily living • Rollout of reablement services in Belfast providing interventions for older city dwellers

8. Reablement requirements • Innovation in service design • Technology development to support the intervention

9. Project structure • Funded by Innovation Vouchers (£4K each) • Competitive bid to Invest NI, our regional economic development agency • Social enterprises applied as a pool (Ardmonagh Family and Community Group, Engage with Age, Volunteer Now, Oasis Caring in Action, and Shopmobility Belfast)

10. Project structure • We subcontracted 20% of pool total to the Belfast Hackerspace, Farset Labs

11. Project plan • Ideation events • Hackathons • Capture user stories • Agile software development • Validation by stakeholders • Scale up

14. Research questions • Explore if the location context and mix of participants created a beneficial effect in the process of capturing the needs of the stakeholders. Specifically, • Does this kind of experimental co-creation process support ideation, and how? • How does the creation of a ‘pop-up’ living lab that brings together the triple-helix of partners - plus users work?

15. Triple-Helix Configurations

16. Rationale – triple-helix

17. Rationale – triple-helix Pop-up space

18. So what could a successful pathway look like? • coders and carers • ideation events • mix the blend • harmonise towards user stories • hack user interfaces • build stakeholder community

19. Ideation outcomes • Data capture • Data sharing • Service Directory • Governance • Assessment model

20. Conclusions • Experimental co-creation process does support ideation • Empowering heterogeneous groups of people from different domains of knowledge and levels of expertise to ideate freely and generate new knowledge • Leads to an improvement in the appropriateness and quality of the resulting service design

21. Acknowledgements • Thanks to Ardmonagh Family and Community Group, Engage with Age, Volunteer Now, Oasis Caring in Action, and Shopmobility Belfast for their enthusiasm and participation, Invest NI Innovation Voucher programme for their financial support in this project, and to Age NI, Bryson Care and Belfast Health & Social Care Trust for their farsightedness.

22. …THANKS