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“A Multilevel Model of Resistance to Information Technology Implementation”

The American University in Cairo. “A Multilevel Model of Resistance to Information Technology Implementation”. Presented to: Dr. D. Rateb Presented by: Mohamed Khamis. Outline. What is Resistance Basic components of Resistance Behavior of Resistance Object of Resistance Case Studies

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“A Multilevel Model of Resistance to Information Technology Implementation”

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  1. The American University in Cairo “A Multilevel Model of Resistance to Information Technology Implementation” Presented to: Dr. D. Rateb Presented by: Mohamed Khamis

  2. Outline • What is Resistance • Basic components of Resistance • Behavior of Resistance • Object of Resistance • Case Studies • Multilevel Model

  3. What is Resistance • Critical Variable • A Barrier to be Removed • A discomfort with a system that might be flawed • Better understanding, Better result

  4. Basic Components of Resistance • Behaviors • Object • Subject • Threats • Loss of power, Economic well-being,… • Initial Conditions • Past experience with IT

  5. Behaviors Resistance • Apathy • Inaction, distance, lack of interest,… • Passive • Delay tactics, excuses, withdrawal,… • Active resistance • Voicing opposite points of view, forming coalitions • Aggressive • Strikes, boycotts, …

  6. Object of Resistance • System or its features • System significance • System advocates

  7. Three Case Studies • Clinical information system, EMR • Physicians’ behavior • Main Characteristics:- • Hospital type • Software Package • Outcome • Sources of research:- • Direct observation • Documentation • Interviews

  8. Multilevel Model • Better understanding • Individual Trigger Group • Higher level behavior, converge individual into group

  9. Thanks

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