Civica

2. Civica UK listed company Over £125 million turnover Specialist supplier to government authorities, security, enforcement and libraries Asia Pacific’s largest library vendor and top five worldwide Supplying over 1200 Libraries worldwide Over 300 staff in library division As one of the earliest established library systems suppliers, Civica has a strong track record of delivering automated solutions for over 25 years. Through combining consulting, software and infrastructure services to help libraries respond to their key requirements Civica has become : ( read points from slide ) We understand, as a society people want to learn more about everything, that people want answers. We also recognise that in our ‘time poor” society people will increasingly turn to libraries to find those answers. As the internet continues to become more pervasive in our society, people have come to expect and even demand the ease and convenience of online services. Libraries are no different and increasingly they must provide their patrons with the flexibility to find, reserve and collect information and materials at the time and place of choice.As one of the earliest established library systems suppliers, Civica has a strong track record of delivering automated solutions for over 25 years. Through combining consulting, software and infrastructure services to help libraries respond to their key requirements Civica has become : ( read points from slide ) We understand, as a society people want to learn more about everything, that people want answers. We also recognise that in our ‘time poor” society people will increasingly turn to libraries to find those answers. As the internet continues to become more pervasive in our society, people have come to expect and even demand the ease and convenience of online services. Libraries are no different and increasingly they must provide their patrons with the flexibility to find, reserve and collect information and materials at the time and place of choice.

3. What Spydus offers A single source provider No third parties involved in delivery of solution A Public Library specialist A world class full-spectrum library management solution (not just product) An implementation model that delivers the necessary integration with complete library autonomy and community localisation Proven scalability and performance Constantly new, state of the art technological architecture encompassing 27 years of library knowledge and experience A highly affordable solution The Spydus solution is designed around the core objectives of convenience, knowledge and manageability. Both the product technology and the support and services infrastructure behind it are designed so the library can deliver the best quality service to its customers, in the most convenient way with minimum fuss. We do this by : Being the provider of the total solution for our clients. This not only means you only have one provider to deal with, but it also means you have one provider wholly accountable. A world class library solution. We are not just a LMS product. We provide services from collection design and analysis to staff extension services. Spydus is designed specifically to handle mutli-institutional, multi-branch consortia. Through sophisticated database design we have built in the flexibility so that Spydus can be dynamically configured to enable transactions to take place at any level – whether it be at the institutional level, the branch level or indeed across the entire database. For 25 years Civica has been providing state of the art library management systems to libraries with customer-focused support services. The Spydus solution is designed around the core objectives of convenience, knowledge and manageability. Both the product technology and the support and services infrastructure behind it are designed so the library can deliver the best quality service to its customers, in the most convenient way with minimum fuss. We do this by : Being the provider of the total solution for our clients. This not only means you only have one provider to deal with, but it also means you have one provider wholly accountable. A world class library solution. We are not just a LMS product. We provide services from collection design and analysis to staff extension services. Spydus is designed specifically to handle mutli-institutional, multi-branch consortia. Through sophisticated database design we have built in the flexibility so that Spydus can be dynamically configured to enable transactions to take place at any level – whether it be at the institutional level, the branch level or indeed across the entire database. For 25 years Civica has been providing state of the art library management systems to libraries with customer-focused support services.

4. World class vision With minor differences, all library management systems deliver the library’s core functions Spydus is a library solution, more than a software product People (Our customers and our staff) Processes (How we do business) Technology (Best integrated library management system) Vision for the future Spydus will do the things that libraries don’t yet know they want to do Solutions to support the core Library functions are not new. Librarianship is an old practice. Said to be founded 5000BC the art of providing a information and knowledge service whether it be public or private has changed little since. Spydus understand that for Libraries today the continued pressure of resource constraints, increased focus on memberships and circulation mean that we need to be more than just a software product. People - We pride ourselves on one of the highest retention rates in the our people, taking time to recruit the brightest, train and retain our staff. Our Process - We understand that what we do as a business is as important as how we do it. Our award winning indexing and retrieval engine is just one example of how our solid development architecture and process helps drive our innovation. Technology – The core enabler for all businesses today, Spydus are committed to making this easy. Through our integrated system we provide a seamless end to end solution for Libraries. But we don’t stop there. At Spydus we are constantly reviewing new and emerging concepts and technologies so that we can lead our customers to new and innovative places. Spydus is setting the standard for Library automation systems, allowing them to take service to a new level, enabling them to take a pivotal role within the communities they serve.Solutions to support the core Library functions are not new. Librarianship is an old practice. Said to be founded 5000BC the art of providing a information and knowledge service whether it be public or private has changed little since. Spydus understand that for Libraries today the continued pressure of resource constraints, increased focus on memberships and circulation mean that we need to be more than just a software product. People - We pride ourselves on one of the highest retention rates in the our people, taking time to recruit the brightest, train and retain our staff. Our Process - We understand that what we do as a business is as important as how we do it. Our award winning indexing and retrieval engine is just one example of how our solid development architecture and process helps drive our innovation. Technology – The core enabler for all businesses today, Spydus are committed to making this easy. Through our integrated system we provide a seamless end to end solution for Libraries. But we don’t stop there. At Spydus we are constantly reviewing new and emerging concepts and technologies so that we can lead our customers to new and innovative places. Spydus is setting the standard for Library automation systems, allowing them to take service to a new level, enabling them to take a pivotal role within the communities they serve.

5. Our library vision Global volume of knowledge increasing exponentially Public Libraries are the core of lifelong discovery & learning A nexus joining people, communities and government A gateway to all types of information resources Easily accessible anywhere anytime A platform where knowledge can be exchanged, developed and enriched Spydus liberates librarians to focus on enhanced customer services and higher value activities

6. The Spydus Solution People Strong customer focus and input into product development Highly qualified dedicated team of people Processes Proven delivery implementation and support processes Easy to learn solution with rapid familiarisation for staff and patrons Continual and incremental development and upgrade release Technology Centralised system with community-based localisation World class and fully integrated product Scheduled expansion of integrating features and functions The only complete, integrated and ready solution

7. SPYDUS is Convenience Library patrons are time poor Need to be better connected Expect greater access via the Internet Libraries want to improve customer services Spydus is designed around the three core objectives of convenience, knowledge and manageability. As we touched on earlier Library patrons are becoming time poor but the demand for comprehensive and fulfilling sources of knowledge has increased. Libraries have a unique opportunity to transform themselves – to provide exciting and innovative approached the delivery of knowledge and information. Spydus helps simplify this for its customers and assist in both attracting members and retaining members for Libraries. We do this by providing easy to use, user-friendly OPACs, personalised and user-defined borrower portals and simple and efficient ways for staff to access material and borrow information.Spydus is designed around the three core objectives of convenience, knowledge and manageability.

8. SPYDUS is Knowledge Library information is complex and sophisticated It exists in multiple media types It is encoded in many languages It only has relevance if it can be accessed easily As the world has become smaller and information has become more readily accessible so to has increased the complexity and sophistication of the retrieval of that information. It exists in multiple media types and it is encoded in many languages. It is only truly relevant if it can be accessed. Spydus manages easy access to this information uniquely - with full precision and full recall. Based on specialised indexing technology, the Spydus engine is optimised for delivering high performance data merge and join operations. This guarantees fast response times regardless of the size of the retrieved set of records. This means Libraries don’t have to compromise and can have complete, fast and easy access to all information.As the world has become smaller and information has become more readily accessible so to has increased the complexity and sophistication of the retrieval of that information. It exists in multiple media types and it is encoded in many languages. It is only truly relevant if it can be accessed. Spydus manages easy access to this information uniquely - with full precision and full recall. Based on specialised indexing technology, the Spydus engine is optimised for delivering high performance data merge and join operations. This guarantees fast response times regardless of the size of the retrieved set of records. This means Libraries don’t have to compromise and can have complete, fast and easy access to all information.

9. SPYDUS is Manageability A greater scope of services is being delivered Library patrons demand more time from library staff Libraries are more accountable for their costs Libraries are becoming more technology dependent All the while Libraries are being asked to do more with less. Patrons are wanting more than just information and library staff are being pressed to provide a greater range of services. In the day of increased scrutiny, Libraries too are being asked to be accountable for their costs and resource requirements. And technology is enabling more innovative work-practices for Libraries it is meaning that they are becoming more technology dependent. Spydus continues to support the delivery of traditional library services while streamlining workflows so that staff can concentrate on providing value added services to its patrons. All the while Libraries are being asked to do more with less. Patrons are wanting more than just information and library staff are being pressed to provide a greater range of services. In the day of increased scrutiny, Libraries too are being asked to be accountable for their costs and resource requirements. And technology is enabling more innovative work-practices for Libraries it is meaning that they are becoming more technology dependent. Spydus continues to support the delivery of traditional library services while streamlining workflows so that staff can concentrate on providing value added services to its patrons.

10. SPYDUS is Complete Spydus solutions bring this all together and provide a high performance library management system, with modern capability built from our solid experience. Spydus know libraries and provide end to end solutions that are easy to deploy, manage and use.Spydus solutions bring this all together and provide a high performance library management system, with modern capability built from our solid experience. Spydus know libraries and provide end to end solutions that are easy to deploy, manage and use.

11. Disruptive change Over the last 30 years information technology has exploded into our worlds with a change so rapid that few have managed to keep pace. Each generational change has resulting in a discrete set of functionality – from the disparate systems of the 80’s providing file read/write, the 2nd generation of the 90’s introducing text-based file sharing and information interrogation through the introduction of the relational database. The late 90’s heralded the introduction of the GUI interface, totally revolutionising the ways we interacted with our systems. And now as we move through the 4th generation the Web and its interfaces are allowing us to go places we never dreamed to go. For Library systems in the main this has resulted in a need to develop completely new Systems for each generation, requiring re-learning and the creation of new workflows. Not for Spydus. Now in its 4th generation, Spydus provides a functionally rich, web centric application built around open system concepts. We have made it easy for our client, gradually evolving our system to new features and functionality as technology has expanded.Over the last 30 years information technology has exploded into our worlds with a change so rapid that few have managed to keep pace. Each generational change has resulting in a discrete set of functionality – from the disparate systems of the 80’s providing file read/write, the 2nd generation of the 90’s introducing text-based file sharing and information interrogation through the introduction of the relational database. The late 90’s heralded the introduction of the GUI interface, totally revolutionising the ways we interacted with our systems. And now as we move through the 4th generation the Web and its interfaces are allowing us to go places we never dreamed to go. For Library systems in the main this has resulted in a need to develop completely new Systems for each generation, requiring re-learning and the creation of new workflows. Not for Spydus. Now in its 4th generation, Spydus provides a functionally rich, web centric application built around open system concepts. We have made it easy for our client, gradually evolving our system to new features and functionality as technology has expanded.

12. Spydus Evolution Whilst no one can truly predict where technology and library services will be in five or ten years time, the general direction towards both greater globalization and greater localisation is evident. Spydus’s culture of ongoing innovation will ensure that we remain at the forefront of library services, anticipating the future and helping you evolve with the future. Civica’s promise is both to provide solutions that are suitable for today’s needs, and to respond to the inevitable changes that will take place over the next several years.Whilst no one can truly predict where technology and library services will be in five or ten years time, the general direction towards both greater globalization and greater localisation is evident. Spydus’s culture of ongoing innovation will ensure that we remain at the forefront of library services, anticipating the future and helping you evolve with the future. Civica’s promise is both to provide solutions that are suitable for today’s needs, and to respond to the inevitable changes that will take place over the next several years.

13. Spydus Architecture

14. Value for our customers Lower cost of implementation with rapid deployment Much less expensive Less training required Lower risk of it not working Cleaner and tighter integration with no messy protocols Hardware is just a tool, not a solution Unlimited future development potential Guided and influenced by our customers needs True partnership Technology is Spydus problem Library has only one supplier to manage Customer input into enhancement program Breaks costly 10-year cycle of product end-of-life Upgrade rather than new implementation Eliminates ‘disruptive change’

15. Integrated Solution

16. Future integration Further interfacing with financial systems Further integrating with digital content management systems and digital rights management systems

17. SPYDUS Consortium model

18. Community localisation Parameters can be configured at each level (and cascade) Network Institution (ie. Library Service) Branch (ie. Library) Service Point (can be self-check, web, reference desk, front desk, etc.) Look and feel can be configured for each level Can be replicated in multiple languages Chinese, Arabic, etc. Can be replicated for specific purposes Kids catalogue, etc. Library policies can be configured at each level Borrowers belong to Network – with unique relationship with each institution Bibliographic information belongs to Network Holdings belong to the Institution

19. Local Support First line of support team in United Kingdom Receiving call, initial diagnosis, minor problem resolution Second line of support team in United Kingdom Technical and application expertise and some investigation required Third line of support in Australia Software defect resolution

20. Core Functionality

21. Circulation Powerful and easy to use graphical interface for Libraries Full range of Circulation features including : Issuing, renewing and returning loans, borrower registration, reservations, paying fines, messaging, copy status maintenance etc The Spydus Circulation module provides a powerful, easy-to-use graphical interface for libraries to run their circulation system. Key features include: Standard Circulation features such as issues, returns and renewals, borrower registration, payments and refunds, reservations, borrower messages, borrower traps, bibliographic enquiry, and change copy status. Additionally, Civica has extended the circulation features to include borrower delinquency, ability to create borrower messages, copy status maintenance, discarding copies, batch changing location and collections and a brief catalogue entry. All these features are accessed via the circulation front desk meaning they are accessed via one screen thus enabling easier access through the elimination of hierarchical menu options. Colour coding is also available so that staff can see at a glance where they are - whether it be issues, returns or renewals. The Spydus Circulation module provides a powerful, easy-to-use graphical interface for libraries to run their circulation system. Key features include: Standard Circulation features such as issues, returns and renewals, borrower registration, payments and refunds, reservations, borrower messages, borrower traps, bibliographic enquiry, and change copy status. Additionally, Civica has extended the circulation features to include borrower delinquency, ability to create borrower messages, copy status maintenance, discarding copies, batch changing location and collections and a brief catalogue entry. All these features are accessed via the circulation front desk meaning they are accessed via one screen thus enabling easier access through the elimination of hierarchical menu options. Colour coding is also available so that staff can see at a glance where they are - whether it be issues, returns or renewals.

22. Circulation Extensive coupling with Web Enquiry and Hypertext Linking Quick and full borrower registration Including family linking Extensive customisation through flexible parameter settings Powerful Borrower Searching Notices supported in various formats Email, SMS, Voicemail, SIP2 Stocktake and Stock Rotation Extensive coupling with the web enquiry and hypertext linking allows simple intuitive movement to obtain more detailed information. This means quick and easy access to the borrower or item details. Only having to enter borrower records once, with Spydus the operator has the ability to move quickly through a number of functions. Easy borrower registration and management, through our information gateway borrowers or library staff can conveniently manage their information, place reservations, view loan status and check their messages. Spydus also offers library staff the convenience of linking family details to all members meaning changes only need to be done once. .Spydus has extensive parameterisation allowing for each of our customers to personalise their loan policies, including loan period in days or minutes, fines, demerits, renewal periods and reservation periods. These can be easily modified as the policies change and evolve. Powerful borrower searching provides access by fields such as surname, given names, address, borrower category, telephone numbers, classes and faculties (for academic and college libraries). Adding to the front desk functions Spydus supports notice production, stocktaking and stock rotation, with flexible formats for letters, pre-printed stationary, lists and emails. Reservations can be sent via SMS and Spydus fully supports the SIP2 protocol allowing for interfacing to patron self check devices and telephone notification systems. Through staff predefined parameters Spydus allows for stock to be rotated between branches via a floating collection. Staff simply have to select the material and change the location. Sequence of rotation can be defined as well. Additionally Spydus has many override settings for the loan period, due date, location and grace period, slip and receipt printing and offline circulation. Extensive coupling with the web enquiry and hypertext linking allows simple intuitive movement to obtain more detailed information. This means quick and easy access to the borrower or item details. Only having to enter borrower records once, with Spydus the operator has the ability to move quickly through a number of functions. Easy borrower registration and management, through our information gateway borrowers or library staff can conveniently manage their information, place reservations, view loan status and check their messages. Spydus also offers library staff the convenience of linking family details to all members meaning changes only need to be done once. .Spydus has extensive parameterisation allowing for each of our customers to personalise their loan policies, including loan period in days or minutes, fines, demerits, renewal periods and reservation periods. These can be easily modified as the policies change and evolve. Powerful borrower searching provides access by fields such as surname, given names, address, borrower category, telephone numbers, classes and faculties (for academic and college libraries). Adding to the front desk functions Spydus supports notice production, stocktaking and stock rotation, with flexible formats for letters, pre-printed stationary, lists and emails. Reservations can be sent via SMS and Spydus fully supports the SIP2 protocol allowing for interfacing to patron self check devices and telephone notification systems. Through staff predefined parameters Spydus allows for stock to be rotated between branches via a floating collection. Staff simply have to select the material and change the location. Sequence of rotation can be defined as well. Additionally Spydus has many override settings for the loan period, due date, location and grace period, slip and receipt printing and offline circulation.

23. Circulation Options Bookings Cash Management An ancillary module to Circulation is Bookings. Bookings provides for the booking of materials, equipment and rooms. Access is provided through the OPAC to allow users to add their own bookings. The optional Spydus Cash Management interface can be used as a standalone Cash Management solution or fully integrated with the Circulation module. An ancillary module to Circulation is Bookings. Bookings provides for the booking of materials, equipment and rooms. Access is provided through the OPAC to allow users to add their own bookings. The optional Spydus Cash Management interface can be used as a standalone Cash Management solution or fully integrated with the Circulation module.

24. Cataloging Fully support MARC format Real time indexing Full screen editing Customisable templates and worksheets Ability to work Offline The Spydus Cataloging module is a Microsoft Windows application that provides an easy and friendly way to create and edit library catalogue records in USMARC format. Spydus also allows Libraries to leverage existing resources by supporting Z39.50 protocol, Records Import Services (RIS) and Record Export Service (RES). By using the Batch MARC loader, Spydus customers can overwrite records with those obtained from external sources. Greater flexibility in updates is provided through the ability to define load controls, junk tags and rules matching for records. Should original cataloguing be required, the Cataloguing module is delivered with multiple templates and staff can create whatever templates are required. It provides for MARC rule validation as well as allowing real-time access to bibliographic records after validation and update. It provides full screen editing, cut and paste facilities at the field and subfield levels, spell-checking, pull down code lists, a multi-record interface, 5 levels of authority checking and the ability to work offline. Staff can also use web-based workforms to create bibliographic records. Spydus will automatically convert these to MARC including adding the subfield codes, non-filing indicators and punctuation. Staff can choose from a number of workflows including Books, Music CD and Talking Book to name a few. The Spydus Cataloging module is a Microsoft Windows application that provides an easy and friendly way to create and edit library catalogue records in USMARC format. Spydus also allows Libraries to leverage existing resources by supporting Z39.50 protocol, Records Import Services (RIS) and Record Export Service (RES). By using the Batch MARC loader, Spydus customers can overwrite records with those obtained from external sources. Greater flexibility in updates is provided through the ability to define load controls, junk tags and rules matching for records. Should original cataloguing be required, the Cataloguing module is delivered with multiple templates and staff can create whatever templates are required. It provides for MARC rule validation as well as allowing real-time access to bibliographic records after validation and update. It provides full screen editing, cut and paste facilities at the field and subfield levels, spell-checking, pull down code lists, a multi-record interface, 5 levels of authority checking and the ability to work offline. Staff can also use web-based workforms to create bibliographic records. Spydus will automatically convert these to MARC including adding the subfield codes, non-filing indicators and punctuation. Staff can choose from a number of workflows including Books, Music CD and Talking Book to name a few.

25. Acquisitions Fully-functional integrated module Comprehensive From ordering to check in to invoicing to reporting Detailed vendor management EDI Financials Material friendly  Extensive reporting Customisable and Easy to use Spydus has a fully-functional integrated Acquisitions module. Incorporating ordering, check in, invoice processing and detailed reporting Spydus provide a comprehensive facility for acquiring new items. Having to deal with multiple vendors, it is important for Libraries to have a comprehensive database of vendor information. Spydus supports the management of this information by allowing for the storing of vendor contact details, average prices, applicable discounts and any minimum deposits that may be required. We also support EDI to streamline your payments, management of multilevel fund accounts and currency adjustments. We also provide an interface to third party financial packages and allow for invoice approval exports. Spydus supports all material types and order types be it monographs, serials, standing orders, gifts or exchanges. We provide extensive reporting capability whether it be through the instant reports in Staff Enquiry or user configured reports. The Spydus Acquisitions model is easy to use, with a multi document interface through familiar Microsoft Windows. We also enable Patrons to place reservations on orders material. Spydus has a fully-functional integrated Acquisitions module. Incorporating ordering, check in, invoice processing and detailed reporting Spydus provide a comprehensive facility for acquiring new items. Having to deal with multiple vendors, it is important for Libraries to have a comprehensive database of vendor information. Spydus supports the management of this information by allowing for the storing of vendor contact details, average prices, applicable discounts and any minimum deposits that may be required. We also support EDI to streamline your payments, management of multilevel fund accounts and currency adjustments. We also provide an interface to third party financial packages and allow for invoice approval exports. Spydus supports all material types and order types be it monographs, serials, standing orders, gifts or exchanges. We provide extensive reporting capability whether it be through the instant reports in Staff Enquiry or user configured reports. The Spydus Acquisitions model is easy to use, with a multi document interface through familiar Microsoft Windows. We also enable Patrons to place reservations on orders material.

26. Serials Serial Property Records Routing Claiming Check-in Easy Patron Use Fully integrated with the Acquisitions and Cataloguing modules, the Spydus Serials Control module is designed for the complex task of managing a serial collection. Key features include subscription control, prediction of frequency and regularity, ability to barcode items and print spine labels at check-in. binding management, routing to staff members, desiderata titles and duplicate copies. Serial property records can be easily created and can conveniently be used as templates. We have a flexible facility to set up elements of the enumeration and prediction can be based on the property record or receipt history. Advanced routing capability is provided where staff alerts can be created when a new issue arrives to control routing and borrowers can be easily added or removed from routing lists. Claims can be automated and reminders can be set for particular vendors, dates or priorities. Additionally, claims and reminders can be reviewed before they are sent to ensure accuracy and relevancy. Check-in is made easy with the ability to handle issues that may arrive early or out of sequence, special issues and supplements. Libraries can colour code their issues so that they can easly see if they have arrived, are expected or are late. The patron experience is also made easy with a convenient summary display of the serial in the OPAC and the ability to browse issues or search a particular issue.Fully integrated with the Acquisitions and Cataloguing modules, the Spydus Serials Control module is designed for the complex task of managing a serial collection. Key features include subscription control, prediction of frequency and regularity, ability to barcode items and print spine labels at check-in. binding management, routing to staff members, desiderata titles and duplicate copies. Serial property records can be easily created and can conveniently be used as templates. We have a flexible facility to set up elements of the enumeration and prediction can be based on the property record or receipt history. Advanced routing capability is provided where staff alerts can be created when a new issue arrives to control routing and borrowers can be easily added or removed from routing lists. Claims can be automated and reminders can be set for particular vendors, dates or priorities. Additionally, claims and reminders can be reviewed before they are sent to ensure accuracy and relevancy. Check-in is made easy with the ability to handle issues that may arrive early or out of sequence, special issues and supplements. Libraries can colour code their issues so that they can easly see if they have arrived, are expected or are late.

27. Staff Enquiry Look and feel consistent with OPAC Extensive hypertext for ease of navigation Instantaneous reporting Searchable fixed field data Comprehensive customisable help Enriched content The Spydus enquiry interface can be used to search acquisitions, borrower, loan and reservation data to name a few. Keyword, phrase, browsing and exact match capability is included with right, left and embedded truncation available. The Boolean operators are supported and searches can be limited before and after execution. Search results can also be downloaded to Excel to enable further manipulation. Spydus provide Library staff with an enquiry interface that is similar to the OPAC, extensive hypertext for easy navigation, instantaneous reporting, searchable fixed fields, extensive help facility and enriched content including cover art, author notes and summaries displayed to staff.The Spydus enquiry interface can be used to search acquisitions, borrower, loan and reservation data to name a few. Keyword, phrase, browsing and exact match capability is included with right, left and embedded truncation available. The Boolean operators are supported and searches can be limited before and after execution. Search results can also be downloaded to Excel to enable further manipulation. Spydus provide Library staff with an enquiry interface that is similar to the OPAC, extensive hypertext for easy navigation, instantaneous reporting, searchable fixed fields, extensive help facility and enriched content including cover art, author notes and summaries displayed to staff.

28. OPAC Easy to Use Completely customisable to suit your Library Powerful, award winning indexing and retrieval Enriched content Kids Catalogue Multi-lingual interfaces The Spydus Web OPAC is an easy to use interface available to patrons through browsers either within the Library, over the local network or over the open Internet. Information searched spans the breadth of Library materials from books, to journals, CDs through electronic content such as videos, websites and links to electronic journals. The Spydus OPAC is completely customisable to suit your Libraries look and feel. Colours, graphics and unique Library information can be incorporated to create your unique OPAC. Being highly configurable, you can choose what fields and pages are display and what order items will be shown. Via our powerful indexing and retrieval engine, a wide range of searching tools are enabled. From a “quick search” emulating the Google style of searching to “advanced searching” featuring keyword, browsing, exact match, truncation, Boolean, limiting and sorting. Kids catalogue provides an attractive OPAC aimed at the younger user. It provides an extensive range of “canned searches” of issues of interest to children that are accessed through an “image and text” identifier. This is a great and convenient source of information for kids, both for their leisure needs and as a reference source for school projects. Spydus is also fully Unicode compliant, meaning that OPACS can be displayed in either Simplified or Traditional Chinese. The Spydus Web OPAC is an easy to use interface available to patrons through browsers either within the Library, over the local network or over the open Internet. Information searched spans the breadth of Library materials from books, to journals, CDs through electronic content such as videos, websites and links to electronic journals. The Spydus OPAC is completely customisable to suit your Libraries look and feel. Colours, graphics and unique Library information can be incorporated to create your unique OPAC. Being highly configurable, you can choose what fields and pages are display and what order items will be shown. Via our powerful indexing and retrieval engine, a wide range of searching tools are enabled. From a “quick search” emulating the Google style of searching to “advanced searching” featuring keyword, browsing, exact match, truncation, Boolean, limiting and sorting. Kids catalogue provides an attractive OPAC aimed at the younger user. It provides an extensive range of “canned searches” of issues of interest to children that are accessed through an “image and text” identifier. This is a great and convenient source of information for kids, both for their leisure needs and as a reference source for school projects. Spydus is also fully Unicode compliant, meaning that OPACS can be displayed in either Simplified or Traditional Chinese.

29. RFID What is RFID? Radio Frequency Identification Why would you use it? Less human resource needed in library (due to self service solutions) Improved security More efficient management of inventory De-mystifying RFID technology The technology is not complicated Does not need to be proprietary Produce a better result by: Using off-the-shelf technology components Building into the existing Spydus applications

30. Recent releases Version 8.2.x - Current Full Unicode Support Multi-lingual Cataloguing & Searching Enhanced query facilities Cash Management New acquisition reports Version 8.3 – February 2007 PC Lockdown Enhanced reservation allocation Version 8.4 – April 2007 Large network acquisitions New EDI standards Unified Query

31. Current Development Plans Integration of local government systems Portal services Digital Content Management (Electronic Resource Management) Further Third Party Interoperability Payments Gateway Advanced Collection Management Chip-card integration

32. Enhanced functionality

33. Managed Service More than a hosting solution – we are transforming service delivery The most significant benefits come from helping organisations to focus on business objectives beyond the adoption of technology Operational improvement through efficient IT-based processes with reduced cost and risk of technology ownership Assurance that IT infrastructure is up-to-date, responsive and secure Process a variable workload without the need to recruit extra staff or compromise on processing quality Managed by Civica team of library specialists

34. Managed Services > 570 service points 5 data centres in 4 countries > 500 million transactions per annum Serving > 2,000,000 library patrons > 99.5% availability Spydus is strongly represented in this region with its support and development centre in Melbourne. The SPYDUS logos indicates that we systems installed throughout Australia, New Zealand, East Asia, Taiwan and USA. We are committed to libraries in this region.Spydus is strongly represented in this region with its support and development centre in Melbourne. The SPYDUS logos indicates that we systems installed throughout Australia, New Zealand, East Asia, Taiwan and USA. We are committed to libraries in this region.

35. Case Studies

36. Major Libraries Taiwan National Central Library Cultural Affairs Bureau of Taipei County Government Tainan County Cultural Affairs Bureau Ping Tung County Cultural Affairs Bureau Australia Boroondara Library Service Whitehorse Manningham Library Service Wollongong Library Service State Library of New South Wales (Special Collections) New Zealand National Library of New Zealand (Alexander Turnbull)

37. UK Libraries Currently Migrating Buckinghamshire Milton Keynes Brighton & Hove Wokingham West Berkshire Royal Borough of Windsor & Maidenhead Inverclyde Hampshire Southampton Portsmouth Isle of Wight

38. Singapore MOE S$58m over 5 years Over 250 staff supporting libraries in Singapore Library system for 340 schools Collection services for 320 schools (120,000 books per annum) Library staffing in 270 schools (expected to increase)

39. Singapore Implementation Tender awarded 5 August 2005 Phase 1 (3 Months - October to December 2005) complete LMS 69 schools (1.15m items) Collection Services 69 schools Manpower services 53 schools Phase 2 (4 Months – February to June 2006) complete LMS 130 schools Collection Services 120 schools Manpower Services 75 schools Phase 3 (4 Months) LMS 143 schools Collection Services 132 schools Manpower services 87 Schools After 16 months project is 18 months ahead of schedule

40. Spydus – the logical choice Public Library Specialist Fully integrated 4th Generation Library Management System Proven and robust implementation processes Easy to learn with fast user-proficiency Powerful and scalable Multi-institution capable with community localisation Powerful management reporting Strong customer focus and input into product development Technical environment integrates rapidly with external systems Local support Future proof