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Emotions

Emotions . Tamara Arrington COM 252. Emotional Intelligence Daniel Goleman (1995). The ability to understand and manage one’s own emotions and be sensitive to others’ feelings

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Emotions

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  1. Emotions Tamara Arrington COM 252

  2. Emotional IntelligenceDaniel Goleman (1995) • The ability to understand and manage one’s own emotions and be sensitive to others’ feelings • Important in interpersonal relationships of all kinds: friendships, romantic relationships, marriage & family, and in the workplace - keeping your job could depend on it!

  3. 4 Components of Emotions • Physiological changes • Nonverbal reactions • Cognitive interpretations • Verbal expression

  4. Types of Emotion • First-order: triggered automatically in response to environmental stimuli (fear, surprise) • Second-order: triggered by “emotional scripts” or “emotional knowledge” we have learned as a part of socialization (guilt) • Second-order knowledge differs across cultures (shame – Chinese culture, love – Western)

  5. Types of Emotion (cont’d.) • Primary and Mixed (Plutchik, 1984) • 8 primary: joy, acceptance, fear, surprise, sadness, disgust, anger, anticipation • Infinite number of mixed – feelings that need more than one term to fully describe • Intense and Mild • Annoyed Angry  RAGE

  6. Influences on Emotional Expression • Personality • Culture • Biological sex and gender • Sex of the individual • Whether the other is same or opposite sex • Who the person is we are communicating with • The differences in power between the individuals

  7. Influences on Emotional Expression (cont’d.) • Social Conventions – we are discouraged from the expression of most emotions • Social Roles • Fear of Self-Disclosure • Emotional Contagion

  8. Guidelines for Expressing Emotion • Recognize your feelings • Choose the best language • Share multiple feelings • Recognize the difference between feeling and acting • Act responsibly for your feelings • Choose the best time and place to express your feelings

  9. Managing Difficult Emotions • Facilitative and debilitative emotions • Thoughts cause feelings (self-talk) • Irrational thinking and debilitative emotions (fallacy of perfection)

  10. Fallacy of perfection Fallacy of approval Fallacy of should Fallacy of overgeneralization Fallacy of causation Fallacy of helplessness Fallacy of catastrophic expectations Fallacies

  11. Minimizing Debilitative Emotions • Monitor your emotional reactions • Note the activating event • Record your self-talk • Dispute your irrational beliefs

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