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STUDENT RELATIONSHIP MANAGEMENT (SRM) FERPA WAIVER PROCESS Process Change Team Spring 2010

STUDENT RELATIONSHIP MANAGEMENT (SRM) FERPA WAIVER PROCESS Process Change Team Spring 2010. FERPA The F amily E ducational R ights and P rivacy A ct Enacted by Congress in 1974 to safeguard the confidentiality of student “Educational Records”. FERPA Waiver Process

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STUDENT RELATIONSHIP MANAGEMENT (SRM) FERPA WAIVER PROCESS Process Change Team Spring 2010

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  1. STUDENT RELATIONSHIP MANAGEMENT (SRM) FERPA WAIVER PROCESS Process Change Team Spring 2010

  2. FERPA The Family Educational Rights and Privacy Act Enacted by Congress in 1974 to safeguard the confidentiality of student “Educational Records”

  3. FERPA Waiver Process An example illustrating University-Wide Communication Gaps Among students, staff, faculty and Inconsistent Customer Service Orientation and Training

  4. FERPA WAIVER PROCESS FLOW CHART

  5. FERPA S.W.O.T. ANALYSIS

  6. FERPA Inconsistencies: Root Cause Analysis

  7. FERPA BENCHMARKS • CLARKSON • Web FERPA form, tutorial, basics link, releasable directory info is releasable without consent • CORNELL • “Family Guide to incoming Parents and Students” • LONG ISLAND UNIVERSITY • Website is immediate and direct , listed on their homepage alongside campus security  • MONTCLAIR • Info listed in 'Spotlight' section of Financial Aid page, and on featured parents link • NEW YORK UNIVERSITY • Homepage Policies & Guidelines link, info video, link to a FERPA tutorial and contacts • SUNY NEW PALTZ • Undergraduate Student Advising Handbook, and online class Schedule (Portal) • UNIVERSITY OF ARIZONA • 20 minute comprehensive online course geared clarifying FERPA.   • UNIVERSITY OF ROCHESTER • Parent's Link on the home page, accessible in 3 clicks:

  8. FERPA METRICS • Increase # students aware of waiver and its importance • Increase # students making decision re: sign waiver or not • Earlier informing student of pros and cons of signing the waiver • Earlier student decisions regarding signing of waiver • Increase # staff /faculty w/detailed knowledge of waiver process • Increase # staff /faculty aware accessing Banner Waiver screen • Faster posting of waiver decision in Banner

  9. APPROACH TO IMPROVING FERPA PROCESS

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