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Professor Mark Haselkorn 14E Loew Hall 543-2577 markh@u.washington

Day 1 – TC520 Technical Communication Systems: Understanding and Improving the Role of Information & Communication Systems (ICS) in Emergency Capacity Building (ECB). Professor Mark Haselkorn 14E Loew Hall 543-2577 markh@u.washington.edu http://faculty.washington.edu/markh/TC520/tc520.html

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Professor Mark Haselkorn 14E Loew Hall 543-2577 markh@u.washington

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  1. Day 1 – TC520Technical Communication Systems:Understanding and Improving the Role of Information & Communication Systems (ICS) in Emergency Capacity Building (ECB) Professor Mark Haselkorn 14E Loew Hall 543-2577 markh@u.washington.edu http://faculty.washington.edu/markh/TC520/tc520.html Office Hours: Wed/Fri 10–11 AM and by appointment TC 520 Class Notes—Haselkorn Winter 2006

  2. Day 1 – Questions What do you need to know to get started? What are we going to do? How are we going to do it? Why are we going to do it? What are our outcome measures? What are your immediate responsibilities? What is the overall class plan? TC 520 Class Notes—Haselkorn Winter 2006

  3. What do you need to know to get started? • Systems • What is a “system” and how can we think about them? • What are “TC Systems?” • IT? ICT? IS? ICS? DBMS? IMS? CMS? KMS? EISS? • Concepts from the TC realm • Data/Information/Content/Communication • Content Creation/ User-centered Design/ Usability/ User Communities • Content Management/ Knowledge Management TC 520 Class Notes—Haselkorn Winter 2006

  4. What do you need to know to get started? II. Humanitarian Relief/Emergency Capacity Building • What has been happening in the humanitarian relief sector? • What is Emergency Capacity Building (ECB)? • What systems operate in disaster preparedness, response and management? • How do TC systems fit into these systems? • What is the current situation in ECB? • What are IWG, ECB I-IV, IAWG, IPHR, CARE EHAU, the Disasters Reference Group, LINGOs, the NSF workshop? • Who are the people we will be interacting with from these groups and efforts? TC 520 Class Notes—Haselkorn Winter 2006

  5. What are we going to do? • Conduct a research project that contributes to the general ECB effort • Form teams by January 11th • Pick projects by January 25th • Develop projects by February 8th • Conduct projects by February 22nd • Present Outcomes by March 8th • Four teams of four • Different team leader for phases 2 - 5 TC 520 Class Notes—Haselkorn Winter 2006

  6. How are we going to do it? • Explore theoretical perspectives on systems, information, content and knowledge management • Explore how these perspectives work out in the context of ICS in general and ECB systems in particular • Generate hypotheses from our reading and discussion • Look at needs and interests of the existing ECB groups and activities • Look at proposals generated by last quarter’s class that focused on the Gulf relief efforts • Look at relevant issues and stories from the numerous recent global and regional emergencies (Tsunami, Gulf, Pakistan, etc. • Ongoing use of a bulletin board for discussion and posting of materials TC 520 Class Notes—Haselkorn Winter 2006

  7. Why are we going to do it? • It is needed • We have a unique opportunity to do it • Build on previous and ongoing work available to us • Learn by doing • Work on interdisciplinary teams • Focus on issues that are both common to systems in general and specific to an interesting ICS case • Study systems under stress (ECB systems are extreme examples of systems under stress) • Gain practical experience in the strategic management of organizational information and knowledge • Gain important connections into the humanitarian relief sector • Demonstrates the significance of a TC and systems approach TC 520 Class Notes—Haselkorn Winter 2006

  8. What are your outcome measures? • Quality of your group project report • Quality of group presentations and papers along the way • Individual discussion and activities that advance our work • Individual contributions to the project • Individual contributions to the bulletin board TC 520 Class Notes—Haselkorn Winter 2006

  9. What are your immediate responsibilities? • For 1/9 • (a) If you have not read Information Ecology (Davenport), read Chapters 1-4 (pp. 1-66), or if you have (b) Read in Leveraging the New Infrastructure (Weill and Broadbent) the Preface (pp. vii-xiii) and Chapters 1-2 (pp. 1-45) • Presentation—@ 5 minutes plus 2 minutes Q&A: What in your reading was potentially useful in our ECB research? How might we use it in our projects? • Contribute to online bulletin board discussion—post at least three times per week (e.g. news item plus comments) • Get an overview of existing material on the bulletin board and website TC 520 Class Notes—Haselkorn Winter 2006

  10. What is the overall class plan? • Complete syllabus to be posted to the website by end of week • I will notify using class email list: tc520b_wi06@u.washington.edu TC 520 Class Notes—Haselkorn Winter 2006

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