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Ponti Radio PR Company Profile

Ponti Radio PR Company Profile. (v.2 may 2012). Contents. Who we are: Ponti Radio PR is a Gruppo Inditel Company Our Organisation: Headquarter and O&M Branch Offices What we do: System Integration and Maintenance Our strnghts: flexibility, expertise and professionalism

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Ponti Radio PR Company Profile

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  1. Ponti Radio PR Company Profile (v.2 may 2012)

  2. Contents • Who we are: Ponti Radio PR is a Gruppo Inditel Company • Our Organisation: Headquarter and O&M Branch Offices • What we do: System Integration and Maintenance • Our strnghts: flexibility, expertise and professionalism • Our key Partners • Our key Customers

  3. Ponti Radio PR and Gruppo Inditel Ponti Radio PR is aGRUPPO INDITEL Company. The Holding manages and coordinates a network of Companies focused on developing products, services and solutions in the radio communications, networking and energy industries.

  4. Gruppo Inditel in a nutshell 4 headquarters: Milano, Ivrea, Roma and Bari employing 250 staff overall. 15 O&M branch officesspread all over Italian territory. Annual turnover of €25 million

  5. Our strenghts: 50 years of history • Reliability:expertise and up to date competences to ensure innovation. We can meet the commitments made to our customers through the efficiency of our processes. • Competence:know-how and expertise to assure the best level of effectiveness and professionalism. • Dynamism:services differentiation to anticipate customer needs, acting with the correct time to market.

  6. Ponti Radio PR: the Headquarter • Front Office,to manage Call Centre activities and to support, as first level, logistics and on site operations. • Back Office,to provide a second level of support thanks to the expertise of Ponti Radio PR Help Desk senior staff. • Over Office,to manage the internally developped informatics application, TASFO. • Central technical laboratory,to identify break down and to repair. Head quarter

  7. Ponti Radio PR: the O&M Branch Offices Branch Offices •15 O&M Operative Branch Offices (service points) spread all over Italian territory •Ponti Radio PR provides O&M serviceswithin 120 Km radius on 90% of Italian territory. Peschiera Borromeo (MI) Piacenza (PC) Torino (TO) Altavilla Vicentina (VI) San Stino di Livenza (VE) Forlì (FC) Chieti (CH) Firenze (FI) Roma (RM) Oristano (OR) Castellammare di Stabia (NA) Corato (BA) Vibo Valentia (VV) Catania (CT) Villabate (PA)

  8. Ponti Radio PR: the core business We are focused on delivering high quality level of Technical Assistance, Maintenance and Global Management Services of radio communications, networking and photovoltaic systems, leveraging our expertise on System Integration and wireless solutions engeenering.

  9. Ponti Radio PR know-how and expertiseas System Integrator PMR Veritical Solutions Technical Assitance and Maintenance on TLC and Energy systems Networking PV systems Plants management, monitoring solutions, security video and access control, private buildings radio coverage SCADA Broadcasting

  10. Technical Assistance Services: integration and modular configuration • On site corrective maintenance • Scheduled/planned maintenance • Repair services and advanced replacement • Spare part logistics management on Italian territory • Help-desk on line H24 • Front Office on line H24 • Retrofit campaign and systems upgrade • Systems installation and activation.

  11. Flexibility is a key enabler to… • adopt tailored commercial agreements • implement and apply specific maintenance plans customised on specific needs • provide technical, operative and logistic support to satisfy any after-sales services requirement

  12. Our strenghts • Profesionalism: efficient and effective internal process management to assure on time delivery and SLAs • Competitive portfolio ensured by multi tasking approach, ability to work in parallel with different customers in different activities, tailoring our services and solutions on their specific needs

  13. Our value • Customer focus,organisation flexibility to enable modular services and ad hoc solutions • Multitechnology and multibrand expertise, able to integrate complex systems and solutions, representing the only point of reference for all maintenance needs

  14. TASFO: the new way of working TASFO, Technical Assistance Service Front Office, is the new powerful informatic tool internally developed by Ponti Radio PR. All operative processes are completly managed by TASFO, an application developed to be used on the Internet environment. TASFO ensures two ways communications between Ponti Radio and the customers, providing real time information on the entire process, from trouble ticketing/shooting and ticket dipatching to logistics and maintenaince interventions scheduling/tickets processing and statistcs.

  15. Our key partner R A D I O Energy

  16. Since 1962: our key Customers R A D I O ICT TLC Ministero dei Lavori Pubblici

  17. Since 1962: our key Customers Sicurezza Secur I ty BROADCAST Energy

  18. www.gruppoinditel.it

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