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LCol Cheryl Baldwin Alla Ivask Laurie Ogilvie

LCol Cheryl Baldwin Alla Ivask Laurie Ogilvie. Military Family Services. April 2012. DMFS Org Chart – Management Team. DMFS Org Chart – Corporate Services. DMFS Org Chart – Program & Policy Development. DMFS Org Chart – Military Family Services. Evolution of CF Family Services.

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LCol Cheryl Baldwin Alla Ivask Laurie Ogilvie

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  1. LCol Cheryl BaldwinAlla IvaskLaurie Ogilvie Military Family Services April 2012

  2. DMFS Org Chart – Management Team

  3. DMFS Org Chart – Corporate Services

  4. DMFS Org Chart – Program & Policy Development

  5. DMFS Org Chart – Military Family Services

  6. Evolution of CF Family Services 2008 to 2009 • Formal consultations were held with CF leadership, service providers and families • Hosted two national Military Family Summits to define service gaps and determine way ahead strategies • Initiated activity IAW Enhancement of CF Military Family Support Capability SID – 02/09 • Way ahead strategies proposed to enhance family services by building on the strengths of C/MFRCs 2009 / 2010 • Researched and proposed enhancements in key support areas: • Child Care • Access to Medical Care • Mental Health and Social Support • Deployment and Reunion • Employment and Education • Presented 32 enhancement opportunities for AFC endorsement • CMP directed DMFS to begin work on launching several low cost or cost neutral initiatives 6

  7. 2010 / 2011 / 2012 Achievements • Family Liaison Officers • Community Site Visits • FamilyForce.ca • Partial: C/MFRC Funding Gap • 20th Anniversary of the MFSP • Family Information Line • FamilyForce.ca site administrator training • LiveChat and e-commerce • Info & Referral Service (Take Care) • On-line language training opportunities • Casualty Support Child Care • Shoulder to Shoulder • CFMAP Bereavement Services • Iris the Dragon storybook • e-Board Training tool (first phase) • Special Forces Family Support • MOU/ e-business Centre • Community Wellness Index • C/MFRC Pay and Benefits Review • Transport Directive 340 • DAOD revision • CNA Toolkit development • Child Care Review and Report • Interpersonal Conflict Management Course (partnership with DGADR and StF) • Mega-training (Feb/Mar 11 & Feb 12) 7

  8. 2010 / 2011 Achievements (cont.) • Launch of R2MR Family Module • Train the trainer session with MFRC staff • Children’s mental health programming • E=MC3 • Friends for Life • Children’s Deployment Support Program • Kids have Stress Too • Rainbows • CPET / YPET • OSI family programs (2 editions) • Partnership with the Royal Ottawa Mental Health Foundation • Development of “The Mind’s the Matter”, an interactive psycho-education video • True Patriot Love (TPL) funding provided to communities in need • $150K total • MFRC grant application to TPL 8

  9. Lessons Learned • Local agility vs. national quality and sustainability. • Voice of the few colours perceived overall program success. • Arcs of fire – partnerships take lots of work. • The value of time and space. • Organizational wellness. 9

  10. Key Operational Activities - 2012 Strengthen/demonstrate effective governance and accountability: • Create and deliver customized training resources to strengthen capacity of MFRC Boards of Directors. • Recommend strategy for next phase of Community Site Visits. • Draft and finalize Service Level Agreement between DGFPFSS and CA NMR (Europe). • Finalize ELearning Board Tool – MFSP Orientation. • Conduct Board mega training session. • Finalize and distribute MFRC Community Needs Assessment Tool Kit. • Participate in CRS’ review of CF family financial services to demonstrate relevance, effectiveness, and efficiency. • Evolve eBusiness Centre to include extraordinary funding and end-year reporting mechanisms. • Re-vamp the Supplemental Agreement template to track site- specific expenditures and service delivery. • Secure legal review and finalize edits of DND/MFRC Memoranda of Understanding. 10

  11. Key Operational Activities – 2012 (cont) Increase accessibility and awareness of CF family services: • Create national recruitment campaign to promote benefits of serving as a volunteer MFRC Board member. • Pursue Board recognition Award. • Participate as a Partner member of the Queen’s Diamond Jubilee Medal awards process on behalf of the Office of the Governor General of Canada. • Establish FamilyForce.ca and Family Information Line as vehicles to promote awareness of, or as appropriate, platforms to deliver services to families. • Evolve FamilyForce.ca to increasingly become a one-stop dynamic and interactive source of information and programs accessible to CF families. • Develop promotional strategy to heighten awareness of national services, including programmatic components of Shoulder to Shoulder, National Referral Service, On-Line language training, the Mind’s the Matter, etc. 11

  12. Key Operational Activities – 2012 (cont) Enhance effectiveness and efficiency of Service Delivery: • Rationalize US/OUTCAN family services footprint for service delivery. • Finalize Implementation of SOFCOM Family Support Project. • Create conditions for the establishment of a National MFRC Association. • Develop Family Information Line and FamilyForce standards and performance measures. • Legitimize status of Cold Lake MFRC. • Determine relevance of ELearning Library for MFRC Leadership (Board and Executive Directors). • Establish capacity of in-house family mental health services at Petawawa MFRC. • Conclude MFRC Compensation and Benefits review. • Realign FLO footprint and funding distribution to match need. • Conclude update to SLT program and curriculum. • Conduct strategic planning and create FY 12/13 Strategic Plan. 12

  13. Key Operational Activities – 2012 (cont) Develop family support services and programs: • Created preferred employer/employer awareness campaign (“Joining Forces”) in partnership with CF’s RTW and DRes. • Pilot “Interpersonal Conflict Management” signature program in partnership with StF/FHP and ADR • Develop Phase II of “The Minds the Matter” in partnership with the Royal Ottawa Hospital. • Develop Phase III if resources are secured for additional phase. • Deliver “Strengthening Resilience” mega-training for signature programs to include FLO Indoctrination, Bereavement, Road to Mental Readiness, Children’s Mental Health, etc. • Participate in the review of the Family Violence initiative. • Finalize analysis and propose options with highlighted recommended course of action for CF Child Care Strategy. • Finalize analysis and propose options with highlighted recommended course of action for CF Family Mental Health Strategy. 13

  14. Strategic Focus – 2012 Key Result Areas: • Development of strategic thinking capability. • Build and maintain exceptional partnerships. • Foster vibrant and healthy organizational culture. • Enhance adaptability and responsiveness. 14

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