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The Customer’s Voice

The Customer’s Voice. Bruce Sayler. Connexus Energy. Not-for-profit member/customer owned cooperative Largest in Minnesota Provide electric service to 123,000 residential and commercial customers in seven counties. Conflicting Messages:.

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The Customer’s Voice

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  1. The Customer’s Voice Bruce Sayler

  2. Connexus Energy • Not-for-profit member/customer owned cooperative • Largest in Minnesota • Provide electric service to 123,000 residential and commercial customers in seven counties

  3. Conflicting Messages: • Energy Department’s Energy Information Administration (EIA) latest report: • Yahoo News • “climate bill…would only modestly raise annual energy costs for families…$83/year or 23 cents/day.” • The New York Times • “House bill will spur 20% electricity price hike by 2030 - EIA”

  4. – DO NOT DISTRIBUTE – Positive Energy Confidential

  5. Customer Feedback • “What’s Cap and Trade?” • “My electric bill could be WHAT?” • “We’ll be out of business” • “!@#$%, ^&*#@!” • “What can I do?” Customer feedback week of 8/10/09

  6. What other Customers are saying… • The latest polls: • Gallup - The number of Americans who say the media have exaggerated global warming jumped to a record 41 percent in 2009, up from 35 percent a year ago. • In a July Rasmussen poll, 56 percent said they didn't want to pay higher taxes or utility bills to generate clean energy and fight global warming. • A January Pew poll placed global warming last among the top 20 priorities Americans have for 2009. Nos. 1 and 2? The economy and jobs. • National Rural Electric Cooperative Association poll that showed 58 percent of respondents were unwilling to pay more than they currently pay for electricity to combat climate

  7. Connexus Customer’s Impact per year • Schools • $15,000 - $62,000 • Public Buildings • $16,000- $122,000 • Manufacturing/Services • $15,000- $269,000 • Retail • $15,000 - $103,000 Where will these increases be passed on to? What will happened to them? Analysis of top 85 accounts

  8. “We exist as an advocate for our customers” • Public Education • Started educating our residential and commercial customers • “Our Energy Our Future” • Bill insert • Factual information – “your electric bill will increase”

  9. – DO NOT DISTRIBUTE – Positive Energy Confidential

  10. – DO NOT DISTRIBUTE – Positive Energy Confidential

  11. Questions?

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