1 / 12

Iron River Paper Mill Cost of Quality Analysis

Iron River Paper Mill Cost of Quality Analysis. Jessica Brown & Jeff Hern April 22, 2004 GSM 645. Agenda. Mike Lawson, Quality Assurance Dept. Ken Gibson, Mill Manager Welcome Customer Analysis Profitability Cost of Quality Your Involvement. Iron River Paper Mill. Founded in 1906

yaphet
Download Presentation

Iron River Paper Mill Cost of Quality Analysis

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Iron River Paper MillCost of Quality Analysis Jessica Brown & Jeff Hern April 22, 2004 GSM 645

  2. Agenda Mike Lawson, Quality Assurance Dept. Ken Gibson, Mill Manager • Welcome • Customer Analysis • Profitability • Cost of Quality • Your Involvement

  3. Iron River Paper Mill • Founded in 1906 • Paper for Magazines & Catalogs • $220 Million Sales • 632 Employees • 1 Mill Manager • 12 Managers • 22 Departments (10 Production, 12 Admin & Support)

  4. Customer Analysis • Printers & Publishers • Deadlines  Quick Supply, Reliability • Need for Quality • Runability • Printability • Need for Service • Timely Delivery • Supplier Loyalty

  5. Customers & Profitability • Commodity vs. Product Differentiation • Recent Industry Trends • Searsport Maine Mill Quality Matters

  6. Quality Costs • Conformance Costs • Prevention • Inspection • Non-Conformance Costs • Internal Failure • External Failure $7.6 million $35.3 million $42.9 million Is it better to know when we’ve made a mistake, or to know when we’re about to make a mistake?

  7. Cost of Quality Analysis 82% Non-Conformance Costs 18% Conformance Costs

  8. Your Involvement • Where are our opportunities for quality improvement? • Who can answer this question? The Front-Line Workers

  9. Your Involvement • Are you willing to give these workers the power to make these changes? • What can we do to facilitate this?

  10. Brainstorming • Training • Incentives • What would “the good manager” do? • Organizational change

  11. Follow Up What ONE THING will you change in your department as a result of today’s discussion?

More Related