contact microsoft store for help and assistance

1. Microsoft Customer Services Contact Microsoft Store for Help & Assistance

2. There are some points-to-remember to Contact Microsoft Store Support for Help & Assistance: • Troubleshoot problems with payment option: Payment option is giving you some trouble. When you contact for support yourself there are some points to be noticed: • Add or Update payment option • What you purchase it would be done in new way to pay a payment by signing in to: account.microsoft.com/billing/payments Note: The country linked to our Microsoft account is also match the country linked where is your way.

3. I’m having a trouble adding or updating a payment option Here are some points: • Any error message follow it. • On payment option page, retype your credit card number without space, commas, or any other characters. • The billing address, expiry date, and name this is to be correct. • You have money in your account to pay of bill or purchase of any items. • Make sure and only then process for billing or any recurring billing. • If any fail or unsuccessful authentication find then contact your bank. • Try with different payment options.

4. Manage your money in Microsoft Account • Buy any item by your money which is in your account. • Add money to your microsoft account. • Redeem points or card on your microsoft account. • Gift cards or codes The gift card or codes which is used at the time of shopping you can easily redeem your points and buy any stuff by sign in with the microsoft account to redeem it. And enter the 25-digit code from the card.

5. Manage subscriptions, orders, returns/refunds • How you pay on the microsoft subscription to change and and get the info on pay to microsoft subscription. • Information on return or refunds. • Cancel or close the recurring bill of microsoft subscription And cancel any order from the Microsoft store. • Check all the orders which placed with Microsoft • When you bought any item you can search it by sign in through the Microsoft account. • And checks all the orders through the account by date wise.

6. Error messages • Write down the Error ID and search on the web for the info on the ID. • Take Screenshot and hold the window key and press prntscr when the screen dims for a second. You can find the screenshot by going in: This PC > Pictures > ScreenShots. • When you contact us give the error ID or the proper language of the message so we help you to solve the problems. When entering a payment option: • Cardholder name is incorrect then it will show the error. • Wrong card no. like dashes, give space and commas which makes error. • ZIP Postal Code: If the ZIP code is accurate, then see the place name if it’s incorrect then correct it.

7. Microsoft Store won’t let me purchase a game or app • The game will works only in the region where it’s assigned to go on. • If you want to purchase then see the region where are you then purchase the game or app to use it. • The bank won’t authorize my purchases • If this account is new, then sure that the account is authorised and activated for online billing and recurring billing. • Make sure that the card detail would be correct as per on the card. • Or, if you purchase out of limit wait for a day or two. If it is showing “decline”message continuously, then contact to bank for this purpose.

8. 2. Check or track my Microsoft Store order When you sign in by your Microsoft Account you can search what item you have order and what is the price of the item and where it is now like the location. It’s also helps in tracking the order which in the way to the address location of the customer. 3. Returning items you bought from Microsoft for exchange and refund Returning items that are not for your use you can exchange it or can refund it in the Store of Microsoft what amount comes it will be deducted ion exchange of the items and amount transfer in your Microsoft Account from where you sign in.

9. 4. Download and install software you bought from the Microsoft Store Most of the software you bought directly through the Microsoft Store like Xbox, microsoft office, games, can be downloaded and installed it . After the download it will show the window to install it in the system. 5. Cancel an order from Microsoft Store When you sign in to check the order history and you find it’s not reach at your destination and you want to cancel it . You cannot cancel the item or order in this there is the process you have to buy any item by exchanging the old order or item of the Microsoft Store.

10. 6. How to find out if the game will work on your Windows 10 device Find out the checklist of games that will work on your Windows 10 device, that are: • System information for your device should be checked. • Check free space on your device. • Installed graphic card should be checked and how much video memory is free. • Minimum system requirements on your device to compare games. • Minimum system requirements for your games. • Version of DirectX installed should be checked.

11. Thanking You Microsoft customer support