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PHC Care Experience Strategy Update

PHC Care Experience Strategy Update. Expanded Leadership Forum Candy Garossino, Director of Professional Practice in Nursing Sara Charlton, Practice Consultant June 14 th , 2013. Content. Purpose of Presentation Strategy Aim, Objectives and Drivers

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PHC Care Experience Strategy Update

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  1. PHC Care Experience Strategy Update Expanded Leadership Forum Candy Garossino, Director of Professional Practice in Nursing Sara Charlton, Practice Consultant June 14th, 2013

  2. Content • Purpose of Presentation • Strategy Aim, Objectives and Drivers • Key Accomplishments: Structures, Roles and Processes for Deployment • Measurement • Status Update

  3. Purpose of Presentation • Care Experience Strategy status update • Support structures, roles and processes • Highlight linkages between organizational and program level work

  4. The Providence Plan

  5. The Providence Plan

  6. Strategy Aim, Objectives and Drivers

  7. Care Experience Strategy Aim Patients, residents and families will experience culturally safe, socially just, person and family centred care across Providence Health Care.

  8. Definition Person and family centred care is an approach to the planning , delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among healthcare providers, the people we serve and their families. It is founded on the understanding that the family plays a vital role in ensuring the health and well being of people of all ages. In person centred care, the people we serve define their family and determine how they will participate in their care and decision making.

  9. 4 Core Concepts of Person-and Family-Centred Care • Dignity & Respect • Information Sharing • Participation • Collaboration

  10. Care Experience StrategyDriver Diagram

  11. Respect & Dignity

  12. Participation

  13. Collaboration

  14. Information Sharing

  15. Structures, Roles and Processes for Deployment

  16. Structures, Roles and Processes Senior Leadership Team PHC Quality, Patient Safety & Clinical Risk Management Committee Care Experience Advisory Committee Project specific working groups

  17. Strategy Deployment • Project specific • Care Experience Advisory Committee • Membership involves key leaders • PHC Quality, Patient Safety & Clinical Risk Management Committee

  18. Status Update

  19. Care Advisors Patient or Family volunteers Members of working groups, committees, councils, projects etc. Intake and orientation Recruitment Care Experience Begins

  20. Care Advisors by Area

  21. Care Advisors on your project

  22. Code H Safety net system for patients Activated by patients and or family members 3 month pilot project 7CD

  23. Visitation Policy Timeline Goals Definition

  24. August 2014 IPFCC Conference Submit an abstract in any of these areas: Leadership Patient and family advisors Changing the concept of families as visitors Partnering across settings and the continuum of care Adressing health disparities Education for interprofessional and collaborative practice Communicating in an electronic age Facility design and planning Research methods and approaches Role of government and voluntary agencies and funders

  25. Measurement

  26. Measurement • Project level • Strategy level

  27. Information on the Care Experience Visit the Care Experience page on the Strategic Plan site: Phcnews.ca > Strategic Plan > Strategic Directions > Care Experience Driver Diagram Care Experience Q&A Care Experience Strategic Direction Poster ELF Presentation

  28. Questions?

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