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Lessons for Quality People and Organizations. Presented By: Jeffrey K. Liker Michael Hoseus Dr. Dallas J. Blankenship The Center for Quality People and Organizations, Inc. www.CQPO.org www.scott.k12.ky.us. Creating an Invitational Culture for Quality People and Organizations. PEOPLE
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Lessons for Quality People and Organizations Presented By: Jeffrey K. Liker Michael Hoseus Dr. Dallas J. Blankenship The Center for Quality People and Organizations, Inc. www.CQPO.org www.scott.k12.ky.us
Creating an Invitational Culture for Quality People and Organizations • PEOPLE • PLACES • PROGRAMS • POLICIES • PROCESSES • PARTNERSHIPS • INTERNATIONAL ALLIANCE FOR INVITATIONAL EDUCATION (IAIE) • WWW.INVITATIONALEDUCATION.NET • IAIE HONG KONG WWW.IAIE.ORG.HK • CREATING INVITATIONAL SCHOOLS • CREATING AN INVITATIONAL SCHOOL DISTRICT
Quality People and Educational Organizations Learn from the Toyota Culture • Find competent, able, and willing employees. • Start training and socializing your people as you hire them. • Establish and communicate key business performance indicators at every level of your organization.
Quality People and Educational Organizations Learn from the Toyota Culture • Train your people to solve problems and continuously improve processes in their daily work. • Develop leaders who live and teach your company’s philosophy. • Reward top performance - and offer help to those who are struggling. Liker, Hoseus and CQPO
4P Model of the Toyota Way Problem Solving(continuous improvement and learning) People and Partners (respect, challenge and grow them) Process (eliminate waste) Philosophy (long-term thinking) Liker, The Toyota Way
THE FOURTEEN PRINCIPLES of the TOYOTA WAY and APPLICATIONS for QUALITY PEOPLE and ORGANIZATIONS