“Victim Satisfaction with Police in Luton;

“Victim Satisfaction with Police in Luton; An evidence based strategy for a racially diverse community” Superintendent Mark Turner - Bedfordshire

What I wanted from Cambridge • What works • What doesn’t • What’s promising • soLUTiONs for Luton

Luton Ethnicity

Reservoir of support Trust Meeting Listening Caring Greeting

Literature Review Validity Generalisability Reliability

3,200 Crime Victims within Luton • Burglary • Vehicle Crime • Volume Crime • Traffic Collision • Racist Incidents

White / BME split • White / Black split • White / Asian split • Asian / Black split • All Respondents • Male • Female • Ages 16 – 24 • Ages 24 – 55 • Ages 55+

Jacob Cohen Effect sizes Small < .20 Medium < .50 Large > .80

Findings • Beds Police are failing to elicit support of some; • Young black males within Luton report lower confidence levels in Police • White persons over 55 are the most satisfied • Lower confidence levels in Asian males • We are very bad at keeping anybody informed

“Reasons to be cheerful” • Training to be client centred • We can all be helpful • Concentrate what is truly within our control

Operation Missouri Saturday 5th February 2011

“Victim Satisfaction with Police in Luton;