Interpreting Services: From High School to the Real World

1. Interpreting Services: From High School to the Real World 2008 CASA Conference April 4-5, 2008 Hyatt Regency Hotel

2. Test your knowledge IDEA ADA • Which law applies to interpreting services at school? • Which law applies to other interpreting services (government agencies, businesses, transportation)?

3. Accessibility Laws • Individuals with Disabilities Act (IDEA) • Birth – 21 yrs old • School and related services • Interpreting services • Education • IEP Meetings

4. Accessibility Laws • Americans with Disabilities Act (ADA) • Adults • Government, Businesses • Transportation • Telecommunications • Auxiliary Services • Interpreting Services

5. ADA General Guidelines • General Rules • 15 employees • federal funding • undue burden (overall resources) • person receiving accommodation should be consulted in their preferred method • the providing entity has final determination about the accommodation • tax credit

6. ADA Guidelines • Title I – Employment (private and public) • Interview, training, meetings • 15 or more employees • Undue Burden • Educate supervisors • Large entities will have ADA resource or attorney

7. ADA Guidelines • Title II – Public Entities: public service, state and local government services • law enforcement • courts • SSA • MVD • schools

8. ADA Guidelines • Title III – public accommodations and commercial facilities • private business • attorneys • hospitals • medical providers • mental health providers

9. Interpreting Services (School) • Education • Classroom • Field trips • Meetings • IEP • Disciplinary • After school activities • Sports • Plays • Field trips

10. Requesting Interpreting Services • Who? • Teacher • Self • School Administrator • How? • Automatic • Written request • In person

11. COPD Interpreting Services • Non-profit organization • Based in Albuquerque • Provide statewide services • Our mission is to provide a bridge between the hearing, Deaf or hard-of-hearing and interpreting communities, to improve access for Deaf, Hard-of-Hearing and Deaf-Blind people.

12. Schedules interpreters for: Legal/court Medical Mental Health Social Services Educational Employment Post professional training Professional Public Access and more… COPD Interpreting Services

13. General COPD Request Process • Request • Verify contract/payment • Match interpreter • Confirm interpreter • Follow up • Billing • Feedback • Next request

14. COPD Interpreters • Over 100 contract interpreters • Four interpreters on staff • Four intern (pre-certified) interpreters in IN STEP • Preferred interpreters requested are honored and encouraged

15. Interpreter Code of Professional Conduct Confidentiality Professionalism Conduct Respect for Consumers Respect for Colleagues Business Practices Professional Development

16. Which Tenet(s) Directly Affect You? Confidentiality Professionalism Conduct Respect for Consumers

17. Confidentiality • Interpreters adhere to standards of confidential communication. • What is said/done during interpreting job, is not shared with other people • Exceptions apply

18. Professionalism • Interpreters possess the professional skills and knowledge required for the specific interpreting situation.

19. Conduct Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.

20. Respect for Consumers Interpreters demonstrate respect for consumers

21. What Interpreting Services Do You Need? ASL Contact Variety SEE Oral Deaf Interpreter

22. ADA “Qualified” Interpreter • May or may not be certified • Receptively and expressively, using any necessary specialized vocabulary • Interprets effectively • Interprets accurately • Interprets impartially

23. Certified Interpreter • Met minimum requirements for certification through a state, local or national certifying board • NM Licensure • RID • EIPA

24. Requesting Interpreting Services Your Responsibility Agency Responsibility Request interpreting services from Interpreter Referral Agency • Plan ahead! • Ask for interpreter • Follow up on request • Show up • Give feedback to interpreter/agency

25. Your Responsibility • Plan Ahead • Minimum of 2 weeks • Ask for Interpreter • Language • Interpreter • Follow-up on request • contact Interpreter Referral Agency • Show up • 15 min wait time

26. Your Responsibility: request sample Hello (name): I am deaf/hard of hearing and would like to request a sign language interpreter for my (appointment) on (date) and (time) at (location). An interpreter will provide me the best communication access for this meeting. Please contact the Interpreting Department at the Community Outreach Program for the Deaf 255-7636 to arrange for an interpreter. (As the Americans with Disabilities Act recommends that I be consulted for my communication access as a person with a disability,) I appreciate your working with me to provide this accommodation. If possible, I would like to request (names here) as my interpreter. Please let me know that you have received this request and confirm with me when an interpreter is scheduled. Thank you, (Name and contact info)

27. Your Responsibility: Give Feedback Proactive Reactive Passive-aggressive Do nothing Complain Gossip • Assertive • Explain what worked for you • Explain what didn’t work • Give suggestions • Be friendly, positive and helpful

28. Activity • 3Groups (2 “peer advisors”) • Medical appointment • Community (apply for NM ID/Driver’s License) • Job Interview • Steps • Plan ahead • Request Interpreter • Follow up • Show up • Give Feedback

29. Discussion What worked? What didn’t work? How to improve?

30. Feedback Process: Proactive

31. Contact • Community Outreach Program f/t Deaf • (COPD) • Interpreter Referral Specialists: • Patricia Brown & Marie Moore • patriciab@swcp.com & mariem@swcp.com • Ph.: 505.255.7636 • Interpreter Services Director: • Yoshiko “Koko” Chino • yoshikoc@swcp.com • VP: 505.255.7130

32. Thank you! Please pick up an Emergency Services card.