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2012/13 DELIVERY PLAN

2012/13 DELIVERY PLAN. Background. A main requirement of the management agreement First draft was due to Council November 2011 No preliminary work undertaken 6 th December joint meeting with Council Request for Strategic Steer Week Commencing 19 th December -circulated Inspection report

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2012/13 DELIVERY PLAN

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  1. 2012/13 DELIVERY PLAN

  2. Background • A main requirement of the management agreement • First draft was due to Council November 2011 • No preliminary work undertaken • 6th December joint meeting with Council • Request for Strategic Steer • Week Commencing 19th December -circulated Inspection report • The delivery plan forms basis of management Fee

  3. Development of the Plan • We have used the Inspection Plan as a contributory document – but not exclusively • Focus is on Core Services to tenants plus mitigation of risk to HfN and NCC • Inclusive process: EMT;SMT;Middle Managers;Teams • Must be SMART(ER) • Not just 12/13 outcomes but work toward taken actions that may run into 13/14 and beyond • Will in form performance and budgetary management

  4. Format • Will be given preliminary and concluding text • Presented against the existing corporate objectives • Used as a cascade – “Golden Thread” Delivery Plan Corporate Directorate Plans EMT/SMT Service Plans Team Appraisals Individual

  5. Objective 1:- We will provideexcellent cost effective servicesthat are valued by tenants • In 2012/13 we will improve services to tenants by; • Providing resources to improve the customer service centre delivery • Review service delivery in housing management in conjunction with tenants • Review service delivery at Alnwick with all stakeholders • Provide wider opportunities for tenants to have a role in service delivery and development- tenant scrutiny • Develop local plans to have a more transparent service delivery • Review RI arrangements to address any gaps in representation • Review our service provision for older persons and vulnerable tenants

  6. Objective 2:- We will maintain and improvethe standard of the properties we manage

  7. Objective 3:- We will improve our tenants quality of life through effective partnerships

  8. Objective 4:- We will increase the number of properties we own and manage

  9. Objective 5:- We will maintain and improvethe reputation of HfN with our stakeholders

  10. Objective 6:- We will be a first choice employer

  11. Actions • Initial approval by Board • Consultation/dialogue with Council • Framework for tenant consultations • What is missing? • Agreement of Management Fee • Link to monitoring/reporting regime (3-5 years PI’s) • Wrap up outstanding actions from previous years

  12. Contributory Factors • Tenancy Strategy • Sheltered Housing Review • Welfare reform review and actions • Self Financed HRA • Accommodation issues • Clayport Street • Depots

  13. Questions

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