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Skills Transformation

2012 ISECON/CONISAR. Skills Transformation. Alok Shrivastava Senior Director, Education Services,. EMC Corporation. 11/02/2012. CLOUD . TRANSFORMS IT. BIG DATA. TRANSFORMS BUSINESS. Agenda. Introduction Cloud Transforms IT IT Organizations’ View

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Skills Transformation

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  1. 2012 ISECON/CONISAR Skills Transformation Alok Shrivastava Senior Director, Education Services, EMC Corporation 11/02/2012

  2. CLOUD TRANSFORMS IT BIG DATA TRANSFORMS BUSINESS

  3. Agenda • Introduction • Cloud Transforms IT • IT Organizations’ View • Industry Trends - Expertise and Skills • What are we doing about it? • Big Data Transforms Business • Big Data Analytics and Data Science • Industry trends - Opportunities • What are we doing about it? • EMC and Fresh College Graduates • What we value? • Programs

  4. EMC Corporation at a Glance EMC is a global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS). Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. • Customers range from startups to Global 500 • Ranked 139 in Global Fortune 500 • 53,500 employees across 80 countries • Extensive focus on Education & Development • $20 Billion in revenue in 2011 • Since 2003: • Invested $12B in R&D • Invested 14.5B in acquisitions

  5. Information Technology Transformation PC/ Microprocessor Mainframe Networked/ Distributed Computing Cloud Computing Mini

  6. Characteristics of Traditional IT Departments • Bureaucratic • Unresponsive • Constrained budgets • Controlling Executives question high CAPEX and OPEX expenditures • Lack of confidence in IT

  7. Transforming IT to Provide Business Value Build products and services that support business objectives • Managed like a service business • Acknowledge publiccloud competition • Communicate value in • business terms • Flexible and responsive • Cultivate LOB relationships • Become strategic business partner IT-as-a-Service

  8. IT Transformation Components DNA, Skills, Roles & Organizational Alignment “Front Office” Capabilities Service Accountabilities Technology Breadth Enabling Technology Private, Hybrid, Public Clouds End-to-end Automation Financial Transparency Self-service Capabilities A New IT Business Model Service Oriented Market Driven “P & L” Focused Broker and Builder

  9. Cloud (ITaaS) Cloud Services Virtualized Infrastructure IT Transformation: Journey to the Cloud Virtualized Data Center Classic Data Center Virtualized Infrastructure

  10. What Are the Implications for IT Roles? Before After Architecture and Design Designing a consolidated multi-tenant cloud infrastructure Designing custom dedicated infrastructure Build and Operate Building Provisioning Configuring Monitoring and break-fix Automation Capacity planning Performance management IT process engineering Product and Service Management Developing, marketing, selling, delivering, and supporting service offerings Responding to service requests and tickets

  11. Challenges Identified by IT/Storage Managers • Managing storage growth • Storage consolidation • Designing, deploying, and managing Backup, Recovery, and Archive • Designing, deploying, and managing disaster recovery solutions • Making informed strategic/big-picture decisions • Designing, deploying, and managing storage in virtualized environments • Lack of skilled storage professionals • Designing, deploying, and managing storage in Cloud environments • Lack of skilled cloud technology professionals • Convincing higher management to adopt Cloud • Infrastructure for Big Data analytics • Managing external Cloud service providers • And . . . • Rapid shift from Classic to Virtualized and Cloud environment • Widening knowledge gap due to Virtualization and Cloud • Plans to hire additional 36.4% storage professionals • Shortage of storage/cloud-educated workforce in the industry Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies.

  12. IT Megatrend: The Rate of IT TransformationData/Storage Migration to Virtualized and Cloud Environments Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies.

  13. Increasing skills gap for IT transformation Increasing awareness of cross-domain impact of cloud Managers/Organizations Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies.

  14. Managing storage in virtualized and cloud environments Managers’ view on current skills of storage professionals Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies.

  15. 17% individuals possess skills in all listed domains 38.9% individuals possess skills in OS, storage, and networking Cross-domain skills for cloud infrastructure Self representation of storage professionals on their cross-domain skills Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies.

  16. Hiring Plans for the Next 12 Months Plans to grow 34.6% Y/Y +30.2% +36.8% +44.1% +13.3% +41.8% Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies.

  17. Building Storage Groups: Finding Expertise Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies.

  18. Comprehensive ‘open’ - curriculum training and certifications Focus on concepts and principles of technology Applicable to any/multi-vendor products/solutions Based on National Institute of Standards and Technology (NIST) definition of Cloud Computing Creative self-paced learning in addition to traditional classroom training Robust, multi-tiered curriculum aligned to industry-standard EMC Proven Professional certification Currently over 11,000 Professionals have completed or undergoing training; Over 2,000 achieved certification EMC’s Cloud Education Solutions Essential characteristics of cloud computing (Source: NIST)

  19. IT transformation challenges and education solutions Enable your IT professionals to understand the concepts and principles of virtualization and cloud infrastructure technologies Cloud Infrastructure and Service and Information Storage and Management V2 education and certification Establish and enable a team of cloud and domain architects to plan and design cloud infrastructure, combining business requirements and technology considerations Cloud Architect and Data Center Architecteducation and certification

  20. Cloud Infrastructure and Services Make informed decisions on your migration to cloud • Required: Cross-organization, cross-domain expertise • Server, Network, Storage, and other cloud building blocks • Required: Organization-wide, shared understanding on: • Objectives – Why cloud computing? • Migration Roadmap – How to get there? • Tools and Deployment Models • Business continuity considerations • Management responsibilities • Security considerations • Strategy, migration best practices

  21. Information Storage and Management V2 Store, Manage, and Protect Digital Information in Classic, Virtualized, and Cloud Environments: • Storage subsystems, RAID and intelligent storage systems • Storage networking technologies such as FC-SAN, IP-SAN, FCoE, NAS and object-based, and unified storage • Business continuity solutions, backup and replications, along with archive for managing fixed content • Key characteristics, services, deployment models, and infrastructure components for a cloud computing • Information security requirements and solutions, and managing and monitoring storage infrastructure This course is a must for all storage, systems, disaster recovery, backup-recovery professionals. This content is also the basis for a technical best seller book by Wiley publishing by the same title.

  22. Cloud Architect / Data Center Architect Planning and designing skills for the Journey to the Cloud Cloud Virtualized IT_as_a_Service    EMCCA Cross-Domain Cloud Architects Virtualized Infrastructure    Classic Cloud Infrastructure and Services    Storage Networking    Information Availability    EMCDCA Storage Domain Architects Information Storage Security    Storage Services Management   

  23. EMC Proven ProfessionalCloud Architect Training and Certifications Request Service Define Service Cloud Services Virtualized Infrastructure Self-Service Portal Customers Service Catalog IT and Business Service Request Management Configuration ManagementSystem Decommission Service IT-as-a-Service Operations and Governance Performance Compliance and Financial Management Discovery and Automated Provisioning Virtualized Infrastructure Middleware & APIs Business vApps vStorage vCompute Mgt Apps vConnectivity Management EMCCAe – IT-as-a-Service EMCCA- Virtualized Infrastructure EMCCIS - Cloud Infrastructure and Services Cloud Services Virtualized Infrastructure Physical Infrastructure

  24. IT skills transformation Approach Design robust cloud environment 2 Initiate Change 1 Build the design team Design cloud Environment Skill uplead IT architects Cloud InfrastructureandServices (CIS) Cloud Architects In-house and and/or Engage ExternalConsultants Execute Individual Development Plans Domain Architects IT-as-a-ServicePlanning and Design Develop expertise to build (in-house or via consultants) comprehensive designs for your cloud environment aligned to your business objectives. Virtualized Data Centerand Cloud Infrastructure Develop IT-wide skills and gain mindshare 3 Cloud Infrastructureand Services (CIS) Transform your entire IT team Develop expertise to define IT transformation strategy and technical/organizational/business objectives and requirements. and/or Develop required level of cloud computing skills across the entire technical IT Teams and gain their mindshare to support the IT Transformation plans and implementation.

  25. CLOUD TRANSFORMS IT BIG DATA TRANSFORMS BUSINESS

  26. From the dawn of civilization until 2003 humankind generated FIVE exabytes of data Today we produce five exabytes every TWO DAYS 26

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  28. Exploding Data Volumes Require a New Approach to Analytics & Collaboration MEASURED IN TERABYTES 1TB = 1,000GB MEASURED IN PETABYTES 1PB = 1,000TB WILL BE MEASURED IN EXABYTES 1EB = 1,000PB LARGE VOLUME OF INFORMATION SMALL 2000’s (CONTENT & DIGITAL ASSET MANAGEMENT) 1990’s (RDBMS, DATA WAREHOUSE) 2010’s (NO-SQL, KEY/VALUE)

  29. “The ability to take data – to be able to understand it, to process it, to extract value from it, to visualize it, to communicate it – that’s going to be a hugely important skill in the next decades.” Hal Varian, Chief Economist, Google

  30. Growth of Data Scientist Opportunities • “A significant constraint on realizing value from big data will be a shortage of talent, particularly of people with deep expertise in statistics and machine learning, and the managers and analysts who know how to operate companies by using insights from big data." • By 2018...the United States alone faces a shortage of 140,000 to 190,000 people with analytical expertise and 1.5 million managers and analysts with the skills to understand and make decisions based on the analysis of big data. Job Trends from Indeed.com Average "big data" salaries for job postings nationwide are 45% higher than average salaries for all job postings nationwide. Source: McKinsey Global Institute Big data: The next frontier for innovation, competition and productivity May 2011 Source: McKinsey Global Institute ; Big data: The next frontier for innovation, competition and productivity, May 2011

  31. Large Volumes New Sources Low Latencies Big Data Key Characteristics Implications for the Enterprise • New Platforms • New Roles • New Techniques

  32. Industries Are Broadly Embracing Data Science • Retail • CRM – Customer Scoring • Store Siting and Layout • Fraud Detection / Prevention • Supply Chain Optimization • Advertising & Public Relations • Demand Signaling • Ad Targeting • Sentiment Analysis • Customer Acquisition • Financial Services • Algorithmic Trading • Risk Analysis • Fraud Detection • Portfolio Analysis • Media & Telecommunications • Network Optimization • Customer Scoring • Churn Prevention • Fraud Prevention • Manufacturing • Product Research • Engineering Analytics • Process & Quality Analysis • Distribution Optimization • Energy • Smart Grid • Exploration • Government • Market Governance • Counter-Terrorism • Econometrics • Health Informatics • Healthcare & Life Sciences • Pharmaco-Genomics • Bio-Informatics • Pharmaceutical Research • Clinical Outcomes Research

  33. Data Repositories, An Analyst Perspective Analytic Sandbox Data assets gathered from multiple sources and technologies for analysis Data Islands “Spreadmarts” Isolated data marts Data Warehouses Centralized data containers in a purpose-built space • Spreadsheets and low-volume DB‘s for recordkeeping • Analyst dependent on data extracts • Supports BI and reporting, but restricts robust analyses • Analyst dependent on IT & DBAs for data access and schema changes • Analysts must spend significant time to get extracts from multiple sources • Enables high performance analytics using in-db processing • Reduces costs associated with data replication into "shadow" file systems • “Analyst-owned” rather than “DBA owned”

  34. People & Skills Deep Analytical Talent Data Savvy Professionals Three Key Roles of the New Data Ecosystem Role Data Scientists Projected U.S. talent gap: 140,000 to 190,000 Projected U.S. talent gap: 1.5 million Technology & Data Enablers Note: Figures above reflect a projected talent gap in US in 2018, as shown in McKinsey May 2011 article Big Data: The next frontier for innovation, competition, and productivity

  35. Profile of a Data Scientist Quantitative Curious & Creative Technical Communicative & Collaborative Skeptical

  36. Data Science and Big Data Analytics Training and EMCDSA Certification • Provides a practical foundation for Data Science and Big Data Analytics • Enables immediate and effective participation on big data and other analytics projects • Assist reframing a business challenge as an analytics challenge • Deploy a structured lifecycle approach to data analytics problems • Apply appropriate analytic techniques and tools to analyze big data • Tell a compelling story with the data to drive business action Audience: • Business and data analysts looking to add big data analytics skills • Managers of business intelligence, analytics, or big data groups • Database professionals looking to enrich their analytic skills • College graduates considering data science as a career Recommended Prereqs: • Basic understanding of SQL • Basic understanding of statistics • Basic understanding of scripting language, such as PERL, Python, Java, or R

  37. Data Science and Big Data Analytics Hands-on practitioner’s approach to analyzing Big Data

  38. EMC – Place to work for Recent Graduates Graduate Programs… • Sales Associate Programs • Global Services Associate Programs • Presales, Consultants, Delivery and Support engineers • Leadership Development Programs • IT, Engineering, Business Operations, Marketing, Human Resources, Finance and Global Services Organizations • Internships University Programs • Global Academic Alliances What we value… • Curiosity and Intellect • Thinking and Innovation • Integrity and Professionalism • Continuous Learning

  39. EMC ACADEMIC ALLIANCE Educating Future IT Professionals http://education.EMC.com/AcademicAlliance

  40. EMC Academic Alliance Program Transforming Students’ Opportunities • EMC Academic Alliance partners with colleges and universities worldwide to help educate students on information infrastructure technology • Prepares students for roles in virtualized and cloud environments • In increasingly complex IT environments • On organizations’ migration to the cloud • Increasingly sophisticated storage technologies • In big data and other analytics projects • On backup and recovery planning and implementation • Provides students with a competitive edge • As of Q3’2012: • 900+ institutions across 60+ countries • 150,000+ students educated • 400,000+ fans on Facebook/EMCAcademicAlliance

  41. Learn More at ISCON 2012 • Managing Information Storage: Trends, Challenges, and Options 2012-2013 • http://education.EMC.com/ManagingStorage • EMC Academic Alliance Program • http://education.emc.com/academicalliance/ • Alok’s Blog • http://infocus.emc.com/author/alok_shrivastava/

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