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1. Click Here to Begin

2. Welcome to Café Résumé Café Résumé is a collection of resources every college graduate needs to: • Create a great Résumé • Plan a Job-Search Strategy that gets an interview • Ace the Interview & get the job

3. Twilight of College Years As you near the end of your college years, you may be thinking it’s about time to: • startearning your keep, • get some change in your pocket, • start your “real” life Where do you go from here?

4. Start Selling . . . Yourself Product:You Marketplace: Companies in your chosen career field Any prospective employer Do you have an action plan?

5. A Final Project About You • Subject/Thesis – You • The Research – Career choices, prospective companies • Design a Strategy – Build a network, create contacts, write cold call letters, customize résumés • Conclusion/Culmination – The Interview that seals the job

6. “Choose a job you love and you will never have to work a day in your life.” Confucius The Tools for the Job Hunt • Résumé • Job Search Strategies • Interview Techniques

7. The Résumé • A document about You • Your most important job-search tool • A summary of your skills, qualifications, education, and background • A sort of “calling card” you leave for prospective employers after an interview

8. What is A Résumé Ré-su-mé or resume or resumé \ ‘rez-e-,mä \ n [F résumé, fr. pp of résumerto resume, summarize] 1. A short account of one’s career and qualifications prepared typically by an applicant for a position 2. A summing up; a condensed statement; an abridgment or brief recapitulation

9. Types of Résumés • Traditional • Good old-fashioned • The building block of other versions of rèsumès • Scannable • Electronic version with little or no formatting • Must include tag & action words • HTML • Make a web site to market yourself • PDF • Portable Document Format

10. Anatomy of a Résumé Name Objective Summary Education Work Experience Interests & Extracurricular Activities Awards & Achievements Volunteer Experience Skills Other Categories

11. The Basic Résumé Rules • One Page only • Maintain active voice (not passive) • Customize for specific positions • Keep layout design simple • Avoid personal information such as age, marital status, children • Use Action Wordsto describe past experience

12. Customize! Customize! • Tailor your résumé & cover letter for specific criteria for a specific job • TIP: put a date or some kind of tracking number in the footer of your résumé. Use very small type (5-6 point). During an interview you can be sure the company has your latest version by checking that number at a glance. • Highlight and quantify your achievements with specific details on the positive impacts • Skip some of the résumé sections if they don’t make sense to your particular experiences • Add other sections – i.e. Courses Taken & Major Research Projects

13. Action Words • Basic Tag words to work into your Résumé • Study these words and see how many can describe your past experiences Accelerated Accomplished Accounted for Achieved Acted Adapted Addressed Administered Adopted Advanced Advertised Advised Aligned Analyzed Anticipated Appraised Approved Arbitrated Arranged Ascertained Assembled Assessed Assigned Attained Audited Augmented Automated Balanced Budgeted Calculated Charted Checked Classified Collaborate Collected Communicated Compiled Completed Composed Conceived of Conceptualized Conducted Consolidated Constructed Consulted Contributed to Controlled Coordinated Counseled Created Debated Decorated Decreased Defined Delegated Demonstrated Designed Detected Determined Developed Devised Diagnosed Directed Discovered Displayed Diverted Drafted Edited Effected Eliminated Enforced Enhanced Enlarged Enlisted Established Estimated Evaluated Examined Exhibited Expanded Expedited Experimented Explained Facilitated Financed Formulated Founded Gathered Generated Guided Handled Headed Identified Illustrated Implemented Improved Increased Influenced Informed Initiated Innovated Inspired Installed Instituted Instructed Integrated Interpreted Interviewed Invented Investigated Judged Launched Lectured Led Maintained Managed Manufactured Market Mediated Modeled Molded Monitored Motivated Navigated Negotiated Observed Obtained Operated Ordered Organized Originated Oversaw Painted Participated in Perceived Performed Persuaded Planned Predicted Prepared Prescribed Presented Prioritized Processed Produced Projected Promoted Proposed Provided Publicized Published Purchased Realigned Recommended Reconciled Recorded Reduced Rehabilitated Reinforced Reorganized Repaired Reported Researched Resolved Restored Restructured Revamped Reviewed Revised Saved Scheduled Selected Separated Served Serviced Set up Shaped Sorted Spearheaded Spoke Started Streamlined Strengthened Structured Studied Summarized Supervised Supported Surveyed Synchronized Synthesized Tabulated Taught Tested Trained Transcribed Translated Transmitted Travel Triggered Unified Upgraded Verbalized

14. Scannable Résumés • An electronic “scannable” résumé is designed to be utilized in an electronic résumé database. • The résumé, once scanned into a database, will be retrieved by employers searching for specific key-words to match specific positions. • You can take steps to make your résumé more readable and more likely to get more “hits” • Describe positions with concrete action words rather than vague passive-voiced sentences (i.e. "managed a team of auditors" rather than "responsible for managing, training...”) • Key words vary from occupation to occupation, so be sure to incorporate your industry’s “buzz” words • Increase your list of key words by including specifics, for example, list the names of software you use such as Microsoft Word and Lotus 1-2-3 and specific development you’ve done in each software.

15. Tips for Scannable Résumés • Save in ASCII format - *.txt • Text version of résumé easily integrate into résumé-posting web sites • Compose résumé in simple text editor such as Windows Notepad • Most companies have tips for scannable résumé formats submitted to them. Visit websites and make sure your scannable résumé adheres to a company’s requirements. • Avoid any graphic elements - bold and italics type; any shading; graphic bullets; lines

16. More Tips for Scannable Résumés • Use a san serif font (Arial, Helvetica; not Times New Roman) • Send clean copies of your résumé – printed on a laser printer if possible • The higher the quality, the better the scan and less likelihood of lost data in the scan • If you have extra space, describe your interpersonal traits and attitude. • Key words could include skill in time management, dependable, high energy, leadership, sense of responsibility, good memory.

17. HTML Résumés • Why • This format offers flexibility from traditional résumé formats or the raw, unappealing scannable format • Gives prospective employers more information about your background • Easily integrates to online job-posting sites • Shows off your knowledge and expertise in the computer age

18. HTML Résumés • How • Make a web site about You • Make online version of your résumé with links to previous employers’ web pages, educational institutions, or to some of your major research projects • Include web site address on all résumés you send out • Monitor the hits

19. PDF Résumés • PDF = Portable Document Format • Adobe Exchange • Most colleges and universities offer the software on campus at special rates; www.adobe.com - for more information about software • Ensures universal compatibility • Viewable through most HTML viewers (Explorer or Netscape Navigator)

20. The Job Search • Consider it a full time job – until you find one! • Find hiring companies through every resource possible • Build a network of contacts and invest time in developing these relationships • Practice your “pitch” — you are the product you are selling “There are two types of education... One should teach us how to make a living, and the other how to live.” - John Adams

21. Tips for the Job Search • Campus Career Development or Placement Office • Networking (building contacts)

22. Finding Companies that Hire • College Placement/Career Development Offices • These offices provide a plethora of resources for starting your job search (they are experts!) plus they are the key contact for companies coming to campus to interview students • Job Fairs are often coordinated through these offices – look for Job Fairs & Career Days, plan to attend them, and make contacts • Make a habit of visiting these offices regularly as you near graduation and be aggressive about contacting companies that have indicated they are hiring • Department Placement Offices • Many departments have their own placement offices that specialize in jobs in a specific field • Get to know the faculty in these offices – they often have excellent contacts and can get you in touch with specific hiring managers

23. Networking: The Hidden Job Market Unfortunately, Jobs don’t seek out people. People must seek out the jobs. As many as 80% of all jobs are never advertised The old saying: “It’s not what you know, but who you know” is rather accurate How do you break into the Hidden Job Market?

24. Making the Connection Faculty Recruiters from job fairs Family Friends Relatives Friends College Alumni Church Members Acquaintances Classmates Family Doctor Club Members Former Employers Clients Internet friends Family Lawyer Family Accountant A network can be far-reaching & profitable

25. What is a Network? • An organized collection of your personal contacts and your personal contacts’ networks • Giving and receiving information, ideas, referrals, recommendations, leads and support • Finding fast contacts for specific information and helping others do the same • Can be used to introduce you to leaders in your field or other contacts, suggest companies you should target, provide job-search guidance, inform of specific openings or serve as a sounding board • It’s about utilizing the sources and resources available to you

26. Mechanics of Networking • Make a list of contacts you know right now • What information can each contact give you? • Write down as much information as possible about the contact • To keep track of contacts use aContact Information Sheet Find out hobbies, interests, family info, big events in their lives (new baby, promotion, illness) or anything else you may have in common • Don’t ask contacts for a Job – Ask for their Knowledge • People feel uneasy to be begged for a job – make it clear that you are not asking them for a job • Many are flattered to be sought after for their knowledge • If they know of a job in their company, they will include it in the information they give you

27. Make the Phone Calls!! • Be polite to everyone that answers the phone • You never know who you are speaking with • Some sample conversation starters • “Ibey A. Graduate said you were very knowledgeable about the public accounting arena in Nashville. I’m curious about the future business growth in that area and Ibey said you were the man to talk to. Do you have time now or in the near-future to talk to me about the industry there?” • “Dr. Nitpicky at UTC gave me your name as a good source of information about opportunities in the auditing field in the Atlanta area. I understand that you are a CPA and have held several positions in accounting and auditing prior to your current position as Auditing Manager. My major is accounting and I’m starting a job search in the near future. I’d like to get your advice on how you started your career in the Atlanta area and any other tips you may have for a recent graduate starting a job search. Do you have time now or in the near future to talk to me? • Try to get an Information Interview • An interview that is intended to provide you – the job seeker – with information to help structure your job search • Basically, sit down with successful professional in your field and pick their brains about how they got to where they are

28. What Makes Networking Work? • Reciprocity – You must give as well as you get • Interdependency – People within a network must depend upon on each other • Sharing – Get the right information to the right people at the right time • Keeping at it – Stay plugged into the network. Maintaining relationships is paramount to making the network work for you

29. Prospects for Network • Alumni Clubs & School Clubs (TVA’s Investment Challenge) • Industry Associations - great place to meet people in a specific industry. • Social Clubs - golf clubs, athletic clubs, and other similar clubs. An invaluable place to entertain business associates or prospective customers. • Hobbies - by taking up several hobbies, one can interface with a wide range of people with diverse backgrounds … presenting many new networks that can be tapped. • Family Members - family members are already a part of your network. Expanding your network by making use of their contacts is an easy way to begin growing your contact list.

30. So You Got The Interview... • Researching a Company • Interview Preparation Someone liked your résumé or one of your contacts paid off. Don’t forget these critical steps:

31. Researching the Company • Researching the company helps you decide whether the opportunity is worthwhile and to understand what your interviewers’ questions mean and how to respond. • The “Things You Want to Know About The Company” should start you thinking of the kinds of questions you want to pursue, why they are important to you, and where you find the answers:

32. Things You Want to Know About the Company WhatYou Want to Know WhyYou Want to Know It HowYou Can Find Out • To be a knowledgeable candidate • To decide whether you want to work for the company • To know the strengths of the company • To judge future opportunities • To see if you are compatible with its culture • To judge its stability • Annual reports • Marketing Materials • Company Newsletters • Chamber of Commerce • Business Journals, periodicals & newspapers • Stockbrokers • Internet • Network contacts • College Career offices What does the company do? – Primary products – Key markets How big is the company? What future product expansion does the company plan? Will key markets grow or shrink in the future? To what does the company attribute fluctuations in sales? What kind of culture does the company have? Any “downsizing” or reorganizations recently? Do “downsizing” or forced retirements seem likely in the future?

33. The Interview • Every step in the job hunting process leads to getting an interview. • A potential employer uses the interview to decide if you are right for the job. • The more you know about interviewing, the better prepared you will be to show that you are the best candidate.

34. Types of Interviews The Type of Interview you have depends on who conducts it. Since different people within the company may approach interviewing differently, it pays to know what to say in each situation.

35. Successful Interviewing • Make a positive First Impression • First Impression is extremely important • Prepare thoughtful questions and answers • Review Answering Questions Effectively and practice trial runs with a close friend • Ask questions that show interest in the job or the company • Company Research is essential in this situation • See Your Turn to Ask the Questions • Follow-up interview effectively with letter or thank-you note • This is an extremely important step in communicating with the interviewer. Don’t consider the interview complete until you send a follow-up letter.

36. The First Impression • Arrive on time – at least 15 min before interview. • Arriving late may give the impression that you do not care about getting the job. • Dress appropriately. See Do’s and Don’ts of Clothing & Grooming. • Be courteous and friendly to everyone you meet. • Receptionists and secretaries are often asked their impression of job candidates. • You never know who has the deciding vote to hire you. • Have a positive attitude. • This is one of the most important insights into your personality. • A positive attitude will give you an edge over other candidates • Smile!!

37. Answer Questions Effectively • Anticipate questions the interviewer will ask • Try to determine what the questions may be based on the type of position. • See Questions Your Interviewer Might Ask • Prepare and practice answers • Be prepared to talk clearly about your abilities and accomplishments. Be able to relate your skills to a variety of situations. • Keep answers thorough but brief. • Be believable • Maintain eye contact with the interviewer. • Don’t let your answers sound like you memorized them right before the interview. • Have a positive attitude • Don’t down-talk your previous employer, professors, or schools • Show that you focus on the positive aspects of conflict, like solving problems

38. Your Turn to Ask Questions • Usually, the candidate is given the opportunity ask questions near the end of the interview. • Let the interviewer control the questioning until it is clear that your turn has come to ask questions. • This is your chance to make a great impression by showing your knowledge of the company • See Questions You Might Ask The Interviewer • Ask questions that show interest in the job or the company • Company Research is essential in this situation • Be able to ask specifics about recent business performance or major business events • Shows that you did your homework and know a little about the company – may put you ahead of other candidates that did not do their homework

39. It Ain’t Over Till The Letter Hits the Mailbox Interview Follow-up • Take good notes & refer back to them when writing follow-up correspondence • Send a courtesy Thank-you note immediately after the interview, even if you are not sure you want the job • Mail Follow-up Letter (2 days after interview) • Show you are interested in the job • Point out the matches between you and the position • Include past related experiences • Let them know they can call you for more information • Follow-up call (4 days after interview) • Shows continued interest in the job • Try to arrange a second meeting or interview

40. Some Final Tips • Searching for a job is one of the biggest learning experiences of your life. • Treat your job search like a full-time job. • Devote time to it every day! • Keep a “career file” and keep it updated it • Invest in resources to help you learn the ropes of resumes, cover letters, research, and interviewing. • See Suggested Resources for a list of books and web sites that are particularly helpful

41. Conclusion Looking for a job . . . . . . It’s a tough job, but somebody’s got to do it. “To fulfill a dream, to be allowed to sweat over lonely labor, to be given a chance to create, is the meat and potatoes of life. The money is the gravy.” – Bette Davis

43. Where Am I! Navigation Information Show Slides Additional Slides (via links) Resource Slides beyond here . . . P 1 cover P 2 WELCOME P 3 twilight P 4 sell yourself P 5 final project P 6 tools for search P 7* RESUMES P 8 definition P 9 types P 10* anatomy-traditional P 11 basic rules P 12 customize P 13 action words P 14* scannable P 15 scannable-2 P 16 scannable-3 P 17* HTML-1 P 18 HTML-2 P 19* PDF P 20* JOB SEARCH P 21 Tips for search P 22* finding companies P 23* networking P 24 connections P 25 what is network P 26 mechanics P 27 make calls P 28 how networking works P 29 prospects for network P 30* INTERVIEWING P 31* researching co. P 32 things to know P 33* the interview P 34 interview tips P 35 types P 36 1st impression P 37 answering Qs P 38 asking Qs P 39 follow-up P 40* TVA CFO org P 41 look at CFO P 42 CFO departments P 43 FINAL TIPS P 44 conclusion P 45 end (cover) P 46 U R Here!!! P 47 RESUME-name P 48 RESUME-summary P 49 RESUME-education P 50 RESUME-experience P 51 RESUIME-interests etc P 52 RESUME-awards etc P 53 RESUME-skills & other P 54 SEARCH-recruitment P 55 SEARCH-job fairs P 56 SEARCH-job fairs P 57 NETWORK-people to have P 58 NETWORK-contact info sheet P 59 RESEARCH-annual reports P 60 RESEARCH-marketing info P 61 RESEARCH-stockbroker P 62 RESEARCH-internet P 63 RESEARCH-other resources P 64 INTERVIEWS-types 1 P 65 INTERVIEWS-types-2 P 66 INTERVIEWS-types 3 P 67 INTERVIEWS-grooming P 68 INTERVIEWS-interviewer Qs-1 P 69 INTERVIEWS-interviewer Qs-2 P 70 INTERVIEWS-interviewer Qs-3 P 71 INTERVIEWS-candidate Qs-1 P 72 INTERVIEWS-candidate Qs-2 P 73 INTERVIEWS-follow up letter P 74 SUGGESTED RESOURCES

44. Name & Objective • Name • Name should be in large, bold print at the top of the page • Think of it as the Title of the résumé • Objective • A short, to-the-point statement about what type of position an applicant is seeking • Some prefer to leave this off, but it is becoming increasingly preferred by managers as a sorting tool – no objective, no attention to the résumé Back to Résumé Section

45. Summary • This is an excellent opportunity for the “Quick Sell” • A chance to make an impression by highlighting skills, experience, or any other features that make you stand out from the crowd – make them keep reading Summary • More than two years of accounting and auditing experience. • Auditor internship with Acme Accounting in Knoxville, TN. • Magna Cum Laude graduate with BBA in Accounting. • Proficient with MS Office (including Access), Windows 98/2000, and Internet research. Back to Résumé Section

46. Education • Should include all educational institutions you attended • List most recent schools first • Include the degree attained or current class level or anticipated graduation date • GPA • If lower than 3.00 • Be prepared to explain why it’s lower than the B average (i.e. “I put myself through school with my own money”) • Only include your GPA in you major – not cumulative • Consider not including it at all • It’s your call whether to include – sometimes a tough call Back to Résumé Section

47. Work Experience • Chronological • Include most recent employer, dates employed, job titles held, and a brief description of duties using strong, action words • Functional • List particular work experience first (great for customizing your résumé for a particular job-posting) Back to Résumé Section

48. Interests & Extracurricular Activities • Include any activities in high school & college, include any leadership positions here • Include TVA Investment Challenge • List hobbies & other interests here • This section helps to build a “paper” impression of you Back to Résumé Section

49. Awards & Achievements • List any awards received in high school or college • Deans Lists • America’s Who’s Who Awards • Academic organizations (Golden Key, Phi Beta Kappa, etc.) • Include both academic & extracurricular • Volunteer or service awards • Good place to include information about paying for ones own school (i.e. “paid 75% of college expenses by working during college”) Back to Résumé Section

50. Skills & Other Experience • Skills • Include any computer experience when applying for an office position • Any pertinent skills that may pertain to the job applying for • Other Experience • Great place to customize your résumé for a particular job • (i.e. if applying for position at a major sports company, include any previous athletic experience; if applying for position in a global company, include any significant travel experience and language skills) Back to Résumé Section