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Email Support is available 24 hours/day through MOCP and MOAC

International Support Numbers. Email Support is available 24 hours/day through MOCP and MOAC. Microsoft ® Business Productivity Online Suite P artner Support. Program Support

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Email Support is available 24 hours/day through MOCP and MOAC

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  1. International Support Numbers Email Support is available 24 hours/day through MOCP and MOAC

  2. Microsoft® Business Productivity Online Suite Partner Support Program Support (Includes all inquires regarding: how to join, benefits of and resources for the Microsoft Online Services QuickStart Program) • Pre-Sales Support • (Technical Sales Assistance – includes inquires about how to effectively sell Business Productivity Online Suite) • Delivery Support • (Technical Advisory Services- helps partner deploy Business Productivity Online Suite to customers) • Technical Support • (All Break Fix issues, Partner Care questions and routing) Gold – 40 hrs/yearCertified ISV Competency – 15 hrs/yearISV Empower – 10 hrs year Free & Unlimited for Gold Certified and Certified partners Available to customers and partners who are acting on behalf of their BPOS customers Operational Support (Includes all inquires regarding: order to cash, fee payments, licensing/policy questions, etc.) Revised February 4, 2009

  3. Microsoft Online Services Partner Support Fact Sheet • Included In Service project management assistance through offsite Microsoft staff • Service Ready Activation Support – 90 days**+ • Phone and Email assistance with On-Boarding • Reactive assistance to complete Activation Checklist • Content creation for IT Pro and delivery via TECHNET & MS Online • Customer Satisfaction, Retention & Escalation Management • Service Acceptance Review after 90 days** • Hand Off to internal Tier 1 or Company Helpdesk/ITPro or SSP Helpdesk at end of 90 days** in the Absence of a Premier Contract • Release Management Support – 30 days*** • Remote phone and online assistance towards Customer Release Management to assist with ‘migration’ during Release Cycles ** Service Ready assumed at 90 days; not cutoff + Project management function is intended for deployment/migration assistance. It is not an account management function *** Release Management assumed at 30 days; not cutoff Revised February 4, 2009

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