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2014 Health Executives Forum Where Leaders Go for Answers

www.usa.siemens.com/HEF2014. 2014 Health Executives Forum Where Leaders Go for Answers. What Healthcare Can Learn from the Military. Mark Hertling Lieutenant General, U.S. Army (retired) Senior Vice President, Florida Hospital. www.usa.siemens.com/HEF2014.

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2014 Health Executives Forum Where Leaders Go for Answers

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  1. www.usa.siemens.com/HEF2014 2014 Health Executives ForumWhere Leaders Go for Answers

  2. What Healthcare Can Learn from the Military Mark Hertling Lieutenant General, U.S. Army (retired) Senior Vice President, Florida Hospital

  3. www.usa.siemens.com/HEF2014 What Healthcare Might Learn from the MilitaryLieutenant General (Ret) Mark Hertling

  4. What Healthcare Might Learn from the Military

  5. What Healthcare Might Learn from the Military • Management and Leadership • The Power of the AAR • Risk Versus Gamble

  6. Leadership and Management • Management: The organizing and controlling of the affairs and processes of a business or organization. • Leadership: The influencing of people and teams by providing purpose, direction, and inspiration to accomplish the stated goals of the organization.

  7. The Leader Model • Attributes: Who the Leader IS. • Competencies: What the Leader DOES to influence others…dependent on the leader’s style, the situation, the motivation of those involved, and the situational dynamics.

  8. Leadership Attributes and Competencies Attributes Competencies

  9. Birthing the After-Action Review • The Army’s National Training Center, Established in the Mojave Desert in 1979, centered on five pillars • Designed scenarios replicating combat • World-Class Opposing Force (OPFOR) • Professional Doctrinal Experts (O/Cs) • Perfect Situational Awareness • Centered on a Feedback Mechanism for Leaders and Units

  10. AAR = “Scab-Picking” • A structured review of every “battle” which analyzes: • What Happened • Why it Happened • How it Can Be Done Better? • Who is Responsible for “fixing” • Suspense for Action

  11. Risks and Gambles • Risk: The potential of losing something of value, weighed against the potential to gain something of greater value. (All risks require mitigation measure; the higher the risk, the greater requirement for added measures.) • Gamble: The wagering of something of value where there is an uncertain outcome, with the hope of gain. (Gambles -- by definition – are a win/lose proposition, and are impossible to mitigate.)

  12. www.usa.siemens.com/HEF2014 2014 Health Executives ForumWhere Leaders Go for Answers

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