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TOPIC ATTRIBUTION THEORY

TOPIC ATTRIBUTION THEORY. Perception of Cause/effect. Your perception of what causes people’s behavior and outcomes in life. Radio Shack shutters 1200 stores. RG3 injured and out for the season. Stacey sets a new quarterly sales record. Kelso is named employee of the year.

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TOPIC ATTRIBUTION THEORY

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  1. TOPIC ATTRIBUTION THEORY

  2. Perception of Cause/effect

  3. Your perception of what causes people’s behavior and outcomes in life

  4. Radio Shack shutters 1200 stores. • RG3 injured and out for the season. • Stacey sets a new quarterly sales record. • Kelso is named employee of the year

  5. Attribution = “causal perception” = a top 3 pro skill along with interpersonal & decision-making skills

  6. MAJOR PSYCHOLOGICAL ATTRIBUTION SHAPERS: • Personal experience • Feedback from others • Locus of control: how much you believe you are in control of your own life vs. other people or factors are in control • Conformity drive • Degree of workplace isolation

  7. Do you: • Assume or wonder if you know? • Try to figure it out for yourself or consult others? • Repeat past explanations or look for new ones? • Jump to conclusions or cogitate? • Dismiss events as being unique? • Care to really know?

  8. CAUSAL MAPPING • Me vs. someone else • % internal vs. external • Info sources • Intentional vs. unintentional • Avoidable vs. unavoidable?

  9. % human vs. technology • % rational vs. emotional • Systemic vs. isolated • % experience-based

  10. ORGDRAMA

  11. OD #1. Unintended outcomes

  12. BUT I DIDN’T MEAN TO…

  13. MARRIAGE BEFORE DATING? Several sales reps made a “firestorm” presentation to a potential new client but were turned down because the clients didn’t previously know the sales reps. Very little interpersonal bonding had occurred between the 2 groups.

  14. PASSIVE AGGRESSIVE Mark wondered why the sales reports were 3 days late. He had carefully explained to his sales team how accounting wanted the reports filled out.

  15. YOU NEVER ASKED Members of the production virtual team got angry because several members never attended their Wednesday evening team meetings. Turns out that the missing team members worked the night shift.

  16. WE WERE TOO BUSY A small company lost $43,000 when its only delivery truck was wrecked. Someone forgot to pay the last insurance premium--because no one was given the responsibility.

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