West Africa Health CEO Forum Lagos Nigeria September 2013 jrice@msh.org

1. Smart Engagement: Leadership & Governance for Organizational & System Vitality West Africa Health CEO Forum Lagos Nigeria September 2013 jrice@msh.org Leadership and Governance Matters

2. Smart Insights • Vitality is a function of (Quality x Satisfaction)/Efficiency) x EQ • Applied in many industries: • Hotels • Banks • Aviation • Telecommunications • Hospitals • Rural cooperatives Key Messages for our short time together in Lagos Leadership and Governance Matters

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5. Group Ideas • Obstacles to Smart Quality • Obstacles to Smart Satisfaction • Obstacles to Smart Efficiency • Obstacles to Smart EQ Four Zones of CEO Forum Audience Leadership and Governance Matters

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7. Success Equation Simple & Demanding Nigeria Hospital Vitality & Success Dependent on this formula Quality EQ Engagement Quotient Satisfaction Costs Leadership and Governance Matters

8. Think, read and explore outside of healthcare. Leadership and Governance Matters

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12. Success Equation Analyze Each Component Nigeria Hospital Vitality & Success Dependent on this formula Quality EQ Engagement Quotient Satisfaction Costs Leadership and Governance Matters

13. Success Equation Simple & Demanding Nigeria Hospital Vitality & Success Dependent on this formula Quality Engage Patients Listen Inform Compare Satisfaction Indicators Information Initiatives Improvement Incentives How? Clinical Governance & CQI Techniques Leadership and Governance Matters

14. Success Equation Clinical Governance NHS Leadership and Governance Matters

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16. Success Equation Simple & Demanding Nigeria Hospital Vitality & Success Dependent on this formula Engagement Matters! Personnel Engagement Physician Engagement Patient Engagement Payers Engagement Provider Engagement Costs Leadership and Governance Matters

17. Success Equation Simple & Demanding Nigeria Hospital Vitality & Success Dependent on this formula Quality EQ Engagement Quotient Satisfaction Costs Innovation Matters! Leadership and Governance Matters

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19. Innovation: • What is it? • Why is it important? • How to do it? Leadership and Governance Matters

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35. http://www.mayo.edu/center-for-innovation Leadership and Governance Matters

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40. http://vtour.govtour.com/vtour.php?tid=4401 Leadership and Governance Matters

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43. http://vtour.govtour.com/vtour.php?tid=4401# Leadership and Governance Matters

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