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Customer Service

Customer Service. Brodie Perro. Situation. My dad and I are in checkout line at Menards. We have to wait because the man ahead of us went back to retrieve item he forgot. After a bit, the customer comes back and proceeds with checking out. The Customer.

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Customer Service

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Presentation Transcript

  1. Customer Service BrodiePerro

  2. Situation • My dad and I are in checkout line at Menards. • We have to wait because the man ahead of us went back to retrieve item heforgot. • After a bit, the customer comes back and proceeds with checking out.

  3. The Customer • The customer appears to be moody and impatient as if he has somewhere to be and doesn’t have any time to waste.

  4. Dialogue Customer: I’ll be right back. I’m going to grab something else. Cashier: Go right ahead! I will watch your stuff.

  5. Dialogue • Customer ahead of us comes back item. Customer: Hey, thanks for waiting! Cashier: No problem sir! • Customer checks out items, then it is our turn.

  6. Types of Customers • Complaining • Domineering/Superior • Suspicious • Slow/Methodical • Dishonest • Argumentative • Impatient • Leave-me-alone • Irritable/Moody • Insulting

  7. This Customer • Irritable/Moody • Cashier stays positive and lets customer do what they have to do to avoid irritating them. How he was handled

  8. In the end… • The cashier benefits by handling the situation well and avoiding problems. • The customer benefits by getting what he needs so that he can get where he needs to go.

  9. The End

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