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Chapter 15: Individual Behaviour and Performance Topic 1: Understanding People at Work

Chapter 15: Individual Behaviour and Performance Topic 1: Understanding People at Work. BOH4MO Management Leadership. Understanding People at Work. Organizational Behaviour Psychological Contracts Work and the Quality of Life Personality Traits.

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Chapter 15: Individual Behaviour and Performance Topic 1: Understanding People at Work

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  1. Chapter 15: Individual Behaviour and PerformanceTopic 1: Understanding People at Work BOH4MO Management Leadership

  2. Understanding People at Work • Organizational Behaviour • Psychological Contracts • Work and the Quality of Life • Personality Traits

  3. Understanding People at WorkOrganizational Behaviour (aka O. B.) • …the study of individuals and groups in organizations • A science that looks at explaining human behaviour at work and ways to influence • Same as y = 2x + 3x2 • Output = job satisfaction + group morale, absenteeism + turnover + commitment + consequences + personal variables

  4. Understanding People at WorkOrganizational Behaviour (aka O. B.) • Interdisciplinary: draws from social sciences and related areas • Uses Scientific Methods: focused, disciplined and rigorous • Practical: provides suggestions on how to improve individual, team and corporate performance • Contingency Thinking: seeks the best fit between a solution and its context

  5. You get: Pay Training Benefits Opportunity Respect Security The Company gets: Effort Time Creativity Loyalty Commitment Expertise/Knowledge Understanding People at WorkPsychological Contracts • …the set of individual expectations about the employment relationship

  6. Understanding People at WorkWork and the Quality of Work Life • …the overall quality (benefit/pleasantness) of human experiences in the workplace • Being a manager automatically includes a high level of social responsibility • Primary task is to create a work environment that is positive and nurturing yet still pushes people to perform beyond their own expectations

  7. Understanding People at WorkPersonality Traits • …the profile of characteristics that make a person unique from others • Extroversion • Agreeableness • Conscientiousness • Emotional Intelligence/stability • Openness • Locus of control • Authoritarianism • Problem-solving styles • Self-Monitoring

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