Global expertise Local experience Africa’s best

1. Global expertiseLocal experience Africa’s best

2. Rentals – making economic sense

3. In a rapidly evolving technological age –rental makes economic sense

4. Rent & enjoy the show • Our rental offers you choices so you can stay abreast of AV technology • No huge capital outlays • Let us worry about technology • You enjoy the show

5. Three choices • We offer you options to suit your expected demands: • Technology refresh • Resign rental • Option to purchase on expiry of rental

6. Options • Technology Refresh - upgrade your equipment or technology and stay with latest industry trends • Resign Rental: • Retain existing equipment at discount rate - still get service and maintenance • Exercise Option to Purchase agreement at nominal fee agreed at beginning of contract

7. What is TMS? PROACTIVE – Utilizing the concept of convergence and our unique TMS system, we can automate fault reporting as soon as any item encounters a problem, using emails and our unique “Hotlist” (with a dedicated staff member manning it). REACTIVE – The ability to remotely manipulate hardware allows us immediate access to the hardware, thus reducing response time. Should our trained/certified Service technicians need to be dispatched, they will have a better idea of fault resolution. In certain rooms you will also have immediate access to our staff via telephonic, email, video or even from your touch panel.

8. Advantages • Rental remains off balance sheet – equipment becomes OPEX cost • No deposit required • Flexible financial options to suit budget • No capital outlay required

9. Advantages • Delivery and installation included • Maintenance and service included for the full period of the contract • Flexibility to upgrade existing equipment at end of contract • Rental contracts settled directly with Teljoy – no 3rd party or bank • Managed Service included in the rental as a full turnkey offering!

10. While you sleep we monitor and repair TAV Service Department

11. Our after-sales service Online monitoring and preventative maintenance means minimum downtime and disruption Our support team is on hand to help 24/7 if you’re a rental customer or have negotiated an SLA Our warehouse carries stock of most spare line items so faulty equipment can be replaced quickly if planned for with a negotiated SLA

12. Service is our priority We take pride in top notch customer service Our customer call centre is available from Mon am to Sat pm After hour's line for technical assistance and emergency repairs We service your requests 24/7 throughout the year if you rent from us or have an SLA

13. Technical support • We have: • Teams of dedicated technology experts • Separate service technician and installation teams • Standby technicians • Calls logged before 10:00 will be attended to same day • Calls logged later will be attended to same day if possible or next business day • Customised SLA’s are available on request

14. Online tracking • Our automatic communication system means you’re always in the loop: • It notifies you every time status changes • From when service call is logged until it is complete • If you have a problem after hours, we have a separate support line for technical assistance and emergency repairs

15. Monthly reports Our monthly reports add value to our rental customers As a rental customer, we can send you monthly reports on all logged service calls These allow you to verify how efficiently, timeously and exceptionally our team services your requests

16. Spares • Our warehouse carries stock of most spare line items for facilitation in quick deployment to repair or replace faulty equipment • Loan stock can be available for equipment not repaired within 48 hours as part of a requested SLA

17. As one of the largest suppliers in Africa, we give you the best communication future with our AV offerings

18. About us • Since 1978, we have become digital and communication experts through our global expertise and local experience • We make audiovisual technology: • Easy to use • Easy to manage • Easy to afford

19. BBBEE rating We are a Level 3 BBBEE Value Added supplier Our BBBEE ownership boosts your supply chain ratings

20. Clients • We have clients in: • Hospitality • Health • Retail • Leisure and sporting industries • Telecommunications • Corporates • We transfer this knowledge to any other environment – just call us and connect

21. Products & services • Television Distribution Platforms: • SMA-TV & IPTV in many applications • Triple Play functions and bandwidth efficiencies

22. Products & services • Video Conferencing & Integrated Boardrooms: • From basic presentation facilities to comprehensive and interactive systems • Instantaneous worldwide functionality • Connect to your customers while saving time and reducing your carbon footprint

23. Products & services • Interactive Video on Demand: • Deliver interactivity in addition to regular and satellite television delivery to multiple rooms • Includes guest messaging systems • True on-demand television or movie delivery

24. Products & services • Digital Display & Signage: • Includes touch screens, plasma screens and LCD Screens • Full connectivity on satellite, 3G or GPRS platforms • Ideal for commercial environments including banks, hotels, government departments or building entrances

25. Products & services • CCTV & Access Control Systems: • Security, staff monitoring and improved efficiencies • Cutting edge electronic monitoring and control solutions keep you running safely and smoothly

26. Products & services • Other offerings: • Antennae, cabling and other peripherals • Systems rental • AV Managed Services Platform • Logging and tracking service

27. We enhance communication, improve productivity & increase efficiencyGauteng – 011 840 0900 . KZN – 032 586 0771 . Cape – 021 914 0636Email tav@teljoy.co.za