Facilitating Multidisciplinary Teamwork between General Practice and Allied Health Professionals Dr Bibiana Chan, Tea

1. Facilitating Multidisciplinary Teamwork between General Practice and Allied Health Professionals Dr Bibiana Chan, Team-link Co-ordinator Bettina Christl & Danielle Noorbergen, Data collectors

2. UNSW Research Centre for Primary Health Care & Equity Investigators Chief Investigators CIA Professor Mark Harris CIB Professor Nick Zwar CIC Professor Patrick Crookes CID A/Professor David Perkins CIE A/Professor Judy Proudfoot CIF A/Professor Gawaine Powell-Davies Associate Investigators A/Professor Stephen Lillioja Dr Jeff Flack Mrs Elizabeth Harris  Dr Teressa Anderson Dr Andrew Boyden Dr Upali Jayasinghe

3. UNSW Research Centre for Primary Health Care & Equity Aims The specific objectives of the study are: To design a practice-based intervention to improve multidisciplinary teamwork within general practices and between practices and other services ( by allied health professionals) To evaluate the impact of this intervention on the quality of care for patients with diabetes, ischaemic heart disease and hypertension

4. UNSW Research Centre for Primary Health Care & Equity The Team-link Study To evaluate the outcomes of multidisciplinary care in General Practice in chronic disease management Compare and describe the roles, responsibilities and activities of non-GP practice staff Our previous research found that building effective teams requires defined roles and responsibilities, having clear protocols, effective communication, leadership, training and linkages with other services. Compare and describe the roles, responsibilities and activities of non-GP practice staff Our previous research found that building effective teams requires defined roles and responsibilities, having clear protocols, effective communication, leadership, training and linkages with other services.

5. UNSW Research Centre for Primary Health Care & Equity Building effective teams requires

6. UNSW Research Centre for Primary Health Care & Equity Structure of intervention Education session for GPs and referral services (2 hrs) Focus on roles and responsibilities, effective teamwork, and communication element of shared learning - allow for building personal links e.g. Case Conferences involving GPs, AHPs and patients 3 Structured practice visits over 6 months (1 - 1.5 hr each) Conducting needs analysis, helping practices formulate PDSA cycles linkages with AHPs (visits by AHPs, small group learning sessions at DGPs, referrals and electronic record download) Ongoing support IT Support, troubleshooting & guidance Provide info on evidence based care of diabetes, CVD, and hypertension. Roles of staff for tasks � eg. communication, admin and clinical systems, trainingRoles of staff for tasks � eg. communication, admin and clinical systems, training

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10. Team-link Qual data: Partnership UNSW Research Centre for Primary Health Care & Equity

11. UNSW Research Centre for Primary Health Care & Equity Where does TRUST (sharing) start?

12. UNSW Research Centre for Primary Health Care & Equity Who holds the POWER?

13. UNSW Research Centre for Primary Health Care & Equity How to establish PARTNERSHIP?

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16. GPs� overall feedback on Team-link Intervention JOYCEJOYCE

17. Thank you For more information, contact M.F.Harris@unsw.edu.au or Bibi.chan@unsw.edu.au www.cphce.unsw.edu.au