Residential Provider Forum 30 th April , 9am to 12pm

1. Residential Provider Forum 30th April , 9am to 12pm

2. Agenda

3. Introduction

4. Feedback from last provider forum • Beneficial and informative, more conversations • Suggestion for future forums to be 2 a year • Presentations vs workshops – feedback on workshop outcomes “This is our first forum – so far I am finding it is a great opportunity to network and put faces to names. Often in this kind of work it is email and phone. Look forward to the presentations” Things to work on: • Agenda in advance would be better and include feedback from previous forums • Hot topic tables are really useful as with South forum • Recognise the differences in audience when presenting – Dom/ RH/ NH/ LD/ MH and tailor presentations accordingly • Overlaps with ECA agenda as ECC presence is there – ensure we are not duplicating

5. Methodology Dates of the surveys (both Officer and Provider surveys) Opened: 27 November 2018 Closed: 4 January 2019 Communication • The surveys were distributed via email to ECC staff and Care Providers • Reminders were sent to Officers and Providers throughout December as well as an article in the Provider Newsletter and front page banner on the Care Provider Information Hub. • Officers across ASC – 85 responded (28 previous year). • Providers – 90 responded (100 previous year)

6. Survey Questions Officers and Providers were asked to rate each of the following questions on a sliding scale 1 – 4 (1 being poor). • How well do care providers and ECC share information? • How well do we trust each other? • Inclusion and Involvement in Planning and Key Decisions that Impact Upon Service Users How integrated is our working? • How well do we manageconflicts? • Do we understand what our respective roles and responsibilities are? • How clear are we of our strategic direction? • How responsive are we to each other's needs?

7. Relationship Survey – North Highlights The full report can be found here: https://www.livingwellessex.org/vision/market-shaping/provider-relationship-management/annual-relationship-management-survey/ Overall – Good (All scores are an increase compared to the previous year’s survey) Officer Survey Provider Survey Teams are now working on a plan of activity which will be discussed with providers in due course. Share Trust Inclusion Integrated Manage Conflicts Roles Direction Responsive Share Trust Inclusion Integrated Manage Conflicts Roles Direction Responsive

8. 2018 Survey Recommendations • Concentrate on front line relationships. Look into whether training would be beneficial to groups / departments. Possibly joint training. • Build internal relationships between ECC departments. If queries are being passed around departments it would appear there is disjointed working internally. To initially identify where the weak links are. • Review whether an embedded social worker per provider / home is possible. This would mean relationships could be built between social worker and provider and has potential to increase responsiveness between providers and ECC. • Recommendations for improvements to relationships to be emailed to ContractManagementAdults@essex.gov.uk. This can be from Officer or Provider.

9. Provider Information hub can be found here: https://www.livingwellessex.org/vision/community/north-essex/

10. North East Essex Health and Wellbeing Alliance

11. Current partners • ACE • Colchester Borough Council • Community 360 • CVS Tendring • East of England Ambulance Trust • East Suffolk and North Essex Foundation Trust • Essex County Council • Essex Partnership University Trust • GP Primary Choice • North East Essex CCG • St Helena • Tendring District Council

12. Our aim To transform the health and wellbeing of the population of North East Essex by creating a sustainable system of health and wellbeing services that meet the immediate and longer term needs of our population. Achieved through integrated COMMISSIONING and integrated DELIVERY of health and wellbeing services.

13. Part of the emerging Integrated Care System

14. Integrated Care System – triple tier System level – an ecosystem or partnership not a new health authority (population of 1 million) Place level – led by Alliances working closely with local CCGs (population of 350k) Neighbourhood level – integrated community teams (physical and mental health, health and social care) fully engaged with primary care and supported by voluntary services (populations of 30k-70k)

15. Alliance delivery arrangements for 2019/20

16. The Alliance community model of care

17. Understanding our population

18. Population health management Prevention Partnership Place

19. Causes and consequences

20. Live Well in North East Essex

21. What Live Well will help us with • Define what ‘good’ looks like – creating a set of outcome measures linked to the model • Create neighbourhood profiles against each element - using these to develop locally targeted delivery models • Measure and prioritise funding, resources and activities where they are most needed

22. Criteria for neighbourhoods • Cover populations of around 50,000 • Follow ward and district boundaries • Be practical and make sense for communities (e.g. geography, rural/urban, road networks) • As far as possible, be sympathetic to the new primary care groupings • As far as possible, be sympathetic to other key partners’ operating models • Make connections to the Hub & Spoke model

23. Working model for neighbourhoods

24. Any questions?

25. Service Placement Team Overview

26. Service Placement Team (SPT) Service Placement Team sources services for adults across the county adhering to contractual agreements and in line with the individual’s support plan. SPT is organised in quadrants to support the structure of the community teams SPT Is an office based team Works Saturdays and Bank Holidays Carries out direct contact with families for most sourcing tasks Works closely with providers and operational staff Works closely with Commercial and Commissioning colleagues

27. Residential Team- OP North/West Deputy Team manager • Rebecca Odd/Joanna Smith Placement Co-ordinators • Michelle Creighton • Natasha Maddox • Ray Hanfrey • Sheila Deegbe • Pat Newberry

28. OP North - Responsibilities • Older Persons Long Term Residential placements • OP Short Term Breaks • Pet care • Deep cleans • Hotel bookings

29. Residential Sourcing process

30. AWD - Countywide • AWD placements are sourced by a county wide team rather than a team broken into quadrants • Deputy Team manager • Mark Armstrong • Placement Co-ordinators • Matthew Forbes • Sharon Ashby • Chrissy Paul • Megan Gant

31. AWD – Countywide - Responsibilities • LD, PI, and MH Residential placements • In house LD Short Term Breaks • Supported living • Shared Lives • Intensive Enablement

32. Service Placement Team Questions?

33. The Bed Finder System How it works Essex Care Home Providers enter information about their care home/s and beds People searching for available care beds enter their search criteria and available beds with care home information is displayed. What is the Bed Finder System? The bed finder system is a free secure online bed management tool with a search facility for people looking for available care beds across Essex. Local Authority and Health Users will use the system to source available contract beds. Booking requests will be sent electronically through the system. This will reduce the number of calls a provider receives about bed vacancies and will simplify the bed booking process. A Citizen view is also available for the general public.

34. Provider Information Providers enter information about: their care home/s the type of accommodation facilities on offer client groups catered for the types of beds and availability 34

35. Provider Information – Bed Details Bed details are added or updated by selecting options in drop down lists or tick boxes. Beds can be suspended for occasions such as refurbishment of a room.

36. Provider Information – Home Page Navigate the system through easily identified buttons on a home page.

37. Provider Information – Bed Booking Requests Local Authority and Health bed bookings will be requested through the system. Using the system, providers will be able to: view and track booking requests accept or reject booking requests Providers will also be able to use the system to manage beds and book self-funding service users into non-contracted beds

38. Provider Information Different access permissions are available giving providers choice over staff access levels. 38

39. Searching for Vacancies The system allows people to search for vacant beds in Essex Care Homes using either a high level search or via a detailed search by entering additional search criteria.

40. Searching for Vacancies – Search Results Once a search has been initiated, the system displays all the Care Homes with vacancies that meet the entered search criteria.

41. Searching for Vacancies – Vacancy Details Local Authority and Health Users will request vacant beds through the system.

42. Searching for Vacancies – Provider Details Users can view profiles of the care home/s they are interested in directly from the search results.

43. Timing and Next Steps • Onboarding of block and IRN Contract Providers will start April / May 2019. • SPOT providers will be invited to register May / June 2019 • Updates will be published on the Care Provider Information Hub • Training and support will be available

44. Is My Resident Well?

45. UK Power Networks Loveday, Shirley shirley.loveday@ukpowernetworks.co.uk

46. Who are UK Power Networks? We maintain and repair the cables, power lines and electrical equipment across London, the South East and East of England. Making sure that homes and businesses have power, regardless of which company you pay your energy bill to.

47. Our three networks distribute electricity using more than 180,000km of underground cables and overhead lines, and more than 100,000 substations.

48. Power cut? How to contact UK Power Networks.

49. Priority Services Register - What happens next? • On registration we provide our customers with a Welcome Pack with helpful advice on how to be better prepared in an power cut • We also offer relevant support services based on location and need • We also invite you to join our PSR online community to share experienced and shape our services

50. And when the lights do go out? • A priority number that you can call 24 hours a day • A dedicated team who will contact you to keep you updated during a power cut • Tailored support including hot meals, practical help and keeping your friends and relatives updated • Password scheme • In certain scenarios we may also provide a temporary generator or offer a free hotel overnight and transport to the hotel