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Breakout Session # 1206 Randy Adkins AFKN Program Manager, USAF Date 15 APRIL 2008

Reducing Risk in USAF Operations through Collaboration. Breakout Session # 1206 Randy Adkins AFKN Program Manager, USAF Date 15 APRIL 2008 Time 3:20 – 4:20 PM. Air Force Knowledge Now. Mr. Randy Adkins HQ AFMC/A8C. Professor Wesch Kansas State University. PROCESS. PEOPLE. KM.

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Breakout Session # 1206 Randy Adkins AFKN Program Manager, USAF Date 15 APRIL 2008

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  1. Reducing Risk in USAF Operations through Collaboration Breakout Session # 1206 Randy Adkins AFKN Program Manager, USAF Date 15 APRIL 2008 Time 3:20 – 4:20 PM

  2. Air Force Knowledge Now Mr. Randy Adkins HQ AFMC/A8C

  3. Professor Wesch Kansas State University

  4. PROCESS PEOPLE KM PROCESS PEOPLE PEOPLE TECHNOLOGY TECHNOLOGY Knowledge Management “…a systematic process of identifying, capturing and transferring personal practices, experience, and expertise that can be used to enhance performance or improve related tasks or processes.” Knowledge begins and ends with People

  5. Mass Collaboration Changes Everything

  6. KCO End State: Virtual Community Architecture Search & Retrieval Content Collaboration (e.g. AF Portal, P2C) GCSS-AF Legacy System Content Domain Specific Systems Synchronous Collaboration (e.g. IM, Web Conferencing) Integration Services Distance Learning Business Intelligence (e.g. GCSS-DS) User Management Web 2.0 (e.g. Wiki, Blog, Folksonomies, RSS, etc) Expertise Location (e.g. Human Capital/P2P) Communities User Profiles Call/Support Center Custom User Interface

  7. Validated Practice LibraryContracting

  8. Connecting the Community Langley AFB

  9. KAMC CoP

  10. Dynamic Tension Informal Local Tacit Open Laissez Faire Formal Global Explicit Controlled Regulated Dynamic Tension Each organization must find the proper knowledge- centric balance among solution variables

  11. 10 Steps to Developing an Effective Virtual Team • Identify the Reason for the Virtual Team • Identify Your Challenges to Information Sharing • Identify the Products/Services, Business Activities, Resources and Where Stored • Identify the Variables that Help or Block your Business Activities • Identify Barriers and Solutions to Implementation • Learning to Use the Tools • Building Your Virtual Presence • Assign Roles & Responsibilities • Identify “Rules of Engagement” • Develop Implementation Plan

  12. Lessons Learned Successful KM programs . . . 1. Fast: Easy to deploy, and responsive to end user needs/demands 2, Intuitive: Familiar technology, no unnecessary ‘extras’, clear value proposition 3. Flexible: Tailored to meet specific group needs 4. Self Service: User controlled, user managed 5. Mission-Centric: Focused on meeting/integrating within mission needs of individual customers 6. Boundary-less: Not limited by geographical, temporal, intellectual, or functional boundaries

  13. Changing the Way We Work Challenging the technology…. Reinventing how you work…. Expanding your connections…. The Machine is you…..

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