1 / 15

Introduction to Service Science, Management and Engineering (SSME)

Introduction to Service Science, Management and Engineering (SSME). Stephen K. Kwan, Ph.D. Professor, MIS College of Business. kwan_s@cob.sjsu.edu 408-924-3514. 2010. What is SSME? (Services Sciences, Management, and Engineering).

yuli-hays
Download Presentation

Introduction to Service Science, Management and Engineering (SSME)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Introduction toService Science, Managementand Engineering (SSME) Stephen K. Kwan, Ph.D. Professor, MIS College of Business kwan_s@cob.sjsu.edu 408-924-3514 2010

  2. What is SSME?(Services Sciences, Management, and Engineering) • The application of scientific, management, and engineering disciplines to tasks that one organization beneficially performs for and with another (‘services’) • Science is a way to create knowledge • Engineering is a way to apply knowledge and create new value • Business Model is a way to apply knowledge and capture value • Management improves the process of creating and capturing value

  3. Service Science is the study of Service Systems just as Computer Science is the study of Computer Systems

  4. Service Operations Marketing Management Quality Supply Chain Human Factors Design Innovation Engineering Systems Computing Economics Arts Science “Service Science is just ___<name your discipline>____” General Systems Theory A Service System is Complex OR/IE MS Information Science (i-schools) MIS Economics & Law Game Theory Anthropology & Psychology Organization Theory CS/AI Multiagent Systems

  5. What kinds of skills should a service scientist have? Academic disciplines evolving to combine technology, business, and social-organization 1990-2004 1900-1960 Technology 14 28 21 18 10 3 11 5 13 2 7 17 8 1 6 4 12 15 16 27 22 9 25 24 19 Business 23 20 Social- Organizational 26 Before 1900 1960-1990

  6. Changing nature of work - away from farms and factories… World’s Large Labor Forces A = Agriculture, G = Goods, S = Service US shift to service jobs 2009 2009 (A) Agriculture: Value from harvesting nature Nation Labor % A % G % S % 40yr Service Growth China 25.7 49 22 29 142% India 14.4 60 17 23 35% (G) Goods: Value from making products U.S. 5.1 1 23 76 23% Indonesia 3.5 45 16 39 34% (S) Service: Value from enhancing the capabilities of people and their ability to interconnect and co-create value Brazil 3.0 20 14 66 61% Russia 2.4 10 21 69 64% Japan 2.2 5 28 67 45% Nigeria 1.6 70 10 20 19% Bangladesh 2.1 63 11 26 37% Germany 1.4 3 33 64 42% Employment Change CIA Handbook, International Labor Organization Note: Pakistan, Vietnam, and Mexico now larger LF than Germany Numeric change in wage-salary employment by industry sector, projected 2004-14 (Thousands) Professional and business service4566 Healthcare and social assistance4303 The largest labor force migration in human history is underway, driven by global communications, business and technology growth, urbanization and regional variations in labor and infrastructure costs and capabilities. cf. Figure 1.2 in text

  7. Service Worlds: Economics and Social ScienceInformation services is where recent growth is Estimated world (pre-1800) and then U.S. Labor Percentages by Sector The Origin of Wealth by Eric D. Beinhocker 2M years as hunting clans/bands 10K years as farm families 200 years as factory workers 60 years (so far) as knowledge workers in organizations and now digital networks The Pursuit of Organizational Intelligence, By James G. March Estimations based on Porat, M. (1977) Info Economy: Definitions and Measurement

  8. http://www-03.ibm.com/press/us/en/attachment/25091.wss?fileId=ATTACH_FILE1&fileName=Podcast%20interview%20with%20SFSU.mp3http://www-03.ibm.com/press/us/en/attachment/25091.wss?fileId=ATTACH_FILE1&fileName=Podcast%20interview%20with%20SFSU.mp3

  9. http://www.usnews.com/usnews/edu/grad/articles/brief/gbeng_brief_2.phphttp://www.usnews.com/usnews/edu/grad/articles/brief/gbeng_brief_2.php

  10. Over 400 Universities world-wide are engaged

  11. http://www.sjsu.edu/ssme/

  12. Industry says: “We need to hire more T people!” Complex Communications Across Fields Across industries Across cultures Across functions Across disciplines = More experienced More adaptive More collaborative Develop New Knowledge with SSME Research Broaden With SSME Educational program In-depth knowledge of a specific discipline Based on slides by Jean Paul Jacob of IBM Academia says: “We need to hire more T faculty!”

More Related