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Best Value Review: Passenger Transport Services: Work Programme

Best Value Review: Passenger Transport Services: Work Programme. NICK TUSHINGHAM. Overview. 18 month programme; 4 Cs throughout Tasks: Orientation Data Gathering 4C Analysis / EFQM Options Appraisal Possible Pilot Exercise Report & Recommendations Improvement / Action Plan.

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Best Value Review: Passenger Transport Services: Work Programme

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  1. Best Value Review:Passenger Transport Services: Work Programme NICK TUSHINGHAM

  2. Overview • 18 month programme; 4 Cs throughout • Tasks: • Orientation • Data Gathering • 4C Analysis / EFQM • Options Appraisal • Possible Pilot Exercise • Report & Recommendations • Improvement / Action Plan

  3. Orientation • Visioning Workshop • Agreement of Terms of Reference and Scope • Agreement of Work Programme • Challenge Expectations and Outcomes

  4. Data Gathering • Service profiles • Quality issues • Reality checks • Examination of procurement arrangements • Examination of scheduling effectiveness • Risk assessment / safety issues • Monitoring and reporting

  5. 4C Analysis / EFQM (1) • Consultation with stakeholders • Mix of approaches • Establish as continuing system • Users • Carers • Parents • Establishments • Operational Staff • Suppliers

  6. 4C Analysis / EFQM (2) • Challenge • Use feedback from other 3 Cs • Structure: • Provision - What? Why? How? • Customer focus • Performance • External / Internal Environment • Use EFQM structure • Specific meeting(s) • Formal reports

  7. 4C Analysis / EFQM (3) • Compare • Salford trend data • Examine Performance Indicators • Gather data from other sources: • ATCO • Audit Commission • Other BV Transport Reports • TAS • Need for benchmarking circle? • Other issues - sustainability, equality

  8. 4C Analysis / EFQM (4) • Compete • Examine supply market • capacity, quality, price, risk, potential • Examine size of service components to match the market • Match with procurement strategy / tactics • Cover all functions, incl. Administration • Ensure ‘level playing field’ for comparison • Formal process for deciding

  9. Options Appraisal • Process: • develop ‘long list’ of possible options • gather basic information about options • consultation • initial assessment to focus list • detailed analysis of remaining options • formal report for consideration

  10. Possible Pilot Exercise • Only if required to test one of the options • Timing to suit service

  11. Report / Recommendations • Bring together the different elements • Conclude any pilot projects • Final consultation • Final check against BV process • EFQM aspirational survey • Management issues • Target - December 2002

  12. Improvement Plan / Action Plan • Must be S.M.A.R.T. • specific • measurable • achievable [NOT a “wish list”] • resourced • timed • Must be published • System for monitoring and review

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