Homelessness Activity Benchmarking Service

1. Homelessness Activity Benchmarking Service Quick Tour Guide

2. Contents • the basics – slide 3 • what it does – slide 4 • the concept • basic architecture of system – slide 5 • system layout – slide 6 • navigation • menu tree – slide 7 • performance indicator panel - slide 16 • benchmark panel – slide 23 • next steps – slide 25 • feedback – slide 26

3. Closer Analysis

4. What it does • data analysis tool • pre-populated with 3 years’ worth of data* from: • HSSA • P1E • CIPFA means you can start straight away! • complemented by user input data (coming soon – early 2008) • comprehensive, reflecting complexity of subject • yet simple, intelligible presentation • facilitates comparisons & intelligent analysis of data • to inform homelessness strategy and improvement action • prototype version so we’d like your feedback to make it better! *Please note that we cannot accept liability for inaccuracies in data supplied to CLG & CIPFA by local authorities

5. The concept: basic architecture Resources spend income staffing Acceptances % change acceptances acceptances per 1,000 acceptances/decisions various breakdowns Supply& Demand LA & RSL lets to homeless new affordable homes per 1,000 households leaving TA social housing per 1,000 waiting list per 1,000 Built around 6 domains, each reflecting different aspects of homelessness Data Pre-populated with: CLG: HSSA and P1E CIPFA Complemented by user input data TA each type of TA as % of TA spend Hostels: units available, units managed, unit costs, units per staff, BVPI 183b B&B costs: unit cost, % change days in B&B, BVPI 183a PSL unit cost % change in households in TA various breakdowns Prevention & Decisions % change in decisions decisions per 1,000 advice resolved situation by type % request for review % upheld on review various breakdowns Satisfaction coming soon…user input satisfaction with: TA, advice/prevention, full duty

6. The concept: system layout

7. Navigation Menu Tree

13. Breakdowns and valuative polarity • don’t panic! • valuative polarity is simply about whether high/low score is good/bad • in most cases, it is self-evident, eg: • acceptances per ‘000 households – low = good • % decisions upheld on review – high = good • and the usual way of displaying performance is: • good = green traffic light or zone on radar chart • poor = red traffic light or zone on radar chart • but sometimes, it’s not obvious because the result simply reflects local circumstances/profile* rather than performance, so we have adopted the following convention: • high number or % =  red • low number or % = green • where we have done this, a valuative polarity note is included in the help file * Also, because our ‘breakdown’ radar charts breakdown a total amount into its component parts, it would be unhelpful if some of those components had a polarity that was at odds with others.

16. Navigation - Performance Indicator Panel

19. Emmerdale Ambridge Balamory Pogles Wood Lazy Town Camberwick Green Trumpton Chigley etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc

23. Navigation - Benchmark Panel

25. Product information and feedback Nayna Kavia Nayna.Kavia@housemark.co.uk or Kevin Walters Kevin.Walters@housemark.co.uk 02476 472707