Human Resources Development Best Practices and Trends

1. Human Resources DevelopmentBest Practices and Trends Susan Gale Lenoir Community College Hedy Ryerson Mitchell Community College Rena Ferraro Wake Tech Community College Margaret Roberton NC Community College System Office

2. What’s Trending • Training Leading to Certification: • CE Course Offerings • NCCCS Performance Measures Where does HRD fit into the Certification models? • PHCAST • Phase I • Phase II • MS Digital Literacy • Workforce Readiness Credential • Career Readiness Certificate • Career Exploration • Expectations/Fit

3. What’s Trending • NCWorks Career Pathways: • DOL Career Pathways Framework • NC Model Where does HRD fit into the Pathway models? • Program Orientation • Program Assessment • Integrated Employer Engagement • Program Exit • Interviews • Job Fairs

4. What’s Trending • Workforce Innovation Opportunities Act (WIOA): • Title 1 • Title 2 • Job Driven Training • Proposed Priority 6—Improving Job-Driven Training and Employment Outcomes. • (c) Integrating education and training into a career pathways program or system that offers connected education and training, related stackable credentials, and other support services that enable low-skilled adults (as defined in this notice) or other high-need students (as defined in this notice) to secure industry-relevant certification and obtain employment within an occupational area with the potential to advance to higher levels of future education and employment in that area.

5. Tier Designation Tier 1A Includes curriculum budget FTE in health care and technical education courses that train North Carolinians for immediate employment in priority occupations that have documented skills gaps and pay higher wages. A limited number of continuing education (OE) courses that train students for the exact same third-party certification as curriculum courses in Tier 1A. Tier 1B Includes curriculum budget FTE in other high cost areas of health care, technical education, lab-based science, and college-level math courses. FTE in short‐term, workforce continuing education courses that help prepare students for jobs in priority occupations and lead to competency‐based industry credentials. Tier 2 Includes a) all other curriculum budget FTE, b) all Basic Skills budget FTE, and c) budget FTE associated with other continuing education (OE) courses that are scheduled for 96 hours or more and are mapped to a third-party credential, certification, or industry-designed curriculum. Tier 3 Includes all other continuing education (OE) budget FTE. This weighted allocation model is designed to provide a 15% funding differential between each tier.

6. Affordable Care ActSummary Overview • Terminology – Continuing Education Instructors • Look back period definition • Multiple measures • Safe Harbour – 2.25 • Fair, consistent • Reasonable categorical grouping • Multiplier based on highest prep expectation within a group – all courses have some prep • Define expectations clearly

7. Professional Development Opportunities HRD/CRC Training Academy December 10 – 12, 2014 Greensboro Downtown Marriott Greensboro, NC Leadership Institute for Continuing Education Administrators March 23 – 24, 2015 North Raleigh Hilton Raleigh, NC

8. Workforce Continuing Education State Board Updates

9. State Board Code http://www.nccommunitycolleges.edu/Legal/SBCCCode.htm

10. State Board Code http://www.nccommunitycolleges.edu/Legal/SBCCCode.htm

11. SBCC Code Revision Updates • Tuition and Fees Chapter • Failure to Pay • Instructional Service Agreements • Course Repeat Policy • Numbered Memos • Clarification Memos

12. Workforce Continuing Education Accountability & Credibility

13. Current Statute, Code & Guidance Internal Audit Plan G.S. 115-5(m) “The State Board of Community Colleges shall maintain an education program auditing function that conducts an annual audit of each community college operating under the provisions of this Chapter. The purpose of the annual audit shall be to ensure college programs and related fiscal operations comply with State law, State regulations, State Board policies, and System Office guidance. The State Board of Community Colleges shall require auditors of community college programs to use a statistically valid sample size in performing program audits of community colleges. All education program audit findings shall be forwarded to the college president, local college board of trustees, the State Board of community Colleges, and the State Auditor.” 1D SBCCC 300.96(c) “Each college’s local board of trustees must adopt a policy which requires the development and implementation of an internal audit plan. Each college is required to publish, maintain and utilize an internal audit plan. The college presidents shall periodically report to the board of trustees on the findings of the internal audit. The internal audit plan must be submitted to the department for compliance review.” CC00-147 “Revisions to the Accountability and Credibility Plan for Continuing Education”

14. Proposed SBCCC Language 1D SBCCC 300.4 PROGRAM MANAGEMENT • Program Planning. Each college shall review the quality and viability of all its programs and services at least once every three years to determine program strengths and weaknesses and to identify areas for program improvement. b) Program Accountability. Below are the general provisions: • Each college's local board of trustees shall adopt a policy which requires the development and implementation of a Continuing Education internal program accountability plan. At a minimum, the Program Accountability Plan will 1) define a system of checks and balances to prevent and detect errors or irregularities when reporting hours for FTE purposes and 2) establish a framework for defining program quality and improvement procedures. • The program accountability plan shall be reviewed by the local board of trustees at least once every three years. • A copy of this policy including amendments shall be submitted to the System office upon

15. Workforce Continuing Education New Technology Tools

16. Colleague Updates New Tier designations coming down October XX, 2014 • Tier Funding • Tier Levels • 1A, 1B, 2, 3 • Credentialing Agencies • Classification of Instructional Programs (CIP) • The purpose of the Classification of Instructional Programs (CIP) is to provide a taxonomic scheme that will support the accurate tracking, assessment, and reporting of fields of study and program completions activity.

17. Ellucian Elevate • What is Ellucian’s turnkey solution? • Elevate is a mobile ready Software as a Solution (SaaS) to manage, market and measure Workforce Continuing Education courses. • Catalog/Program Management • Course Marketing/Tracking • Enrollment • Completion • Integration to Student Information System (SIS)

18. NEW NCCCS Website You may have noticed a change if you visited our website recently

19. Workforce Continuing Education Webpage • Work in Progress • Credential Information • Training Documents • Accountability Guidelines • Instructor Resources • Student Resources http://www.nccommunitycolleges.edu/workforce-continuing-education

20. Where Did It Go? • Annual Reporting Plan and Status Updates • http://www.nccommunitycolleges.edu/business-intelligence • Annual Statistical Reports • http://www.nccommunitycolleges.edu/business-intelligence/annual-statistical-reports • Audit Services • http://www.nccommunitycolleges.edu/finance-operations/audit-services • Budget Information • http://www.nccommunitycolleges.edu/finance-operations/budget-accounting/budget-information • State Board Code • http://www.nccommunitycolleges.edu/sbcccode • State Board Meetings/Agendas • http://www.nccommunitycolleges.edu/state-board-community-colleges

21. Grants & Initiatives Microsoft Academy • MS IT Academy • The Microsoft IT Academy (ITA) program provides colleges with a full curriculum for teaching technology courses and learning tools that help students achieve success. • NCCCS State-wide MOU • Available for both CE and CU academic levels • Colleges have 500 vouchers for Microsoft Office Specialist (MOS) certification exams at Certiport Centers. • Colleges have 10 vouchers for faculty/staff certifications in Microsoft Office Specialist (MOS), Microsoft Technology Associate (MTA), and Microsoft Certifications Solutions Associate/Expert (MCSA/MCSE) • Colleges have access to DreamSpark subscription – Microsoft products outside of MOS Sharepoint; Visual Studio; MS Project; MS Visio; Windows Client • Colleges have access to Microsoft Official Academic Course (MOAC) digital textbook/curriculum For more information, contact Margaret Roberton at (919) 807-7159 or robertonm@ncccommunitycolleges.edu. 

22. Best Practices and Trends Susan Gale – Lenoir Community College Hedy Ryerson – Mitchell Community College Rena Ferraro – Wake Tech Community College