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ACCOUNTING SERVICE LEVEL AGREEMENT PERFORMANCE MEASURES 2008 REPORT CARD. Prompt Pay EFT Erroneous Payments Emergency Payments External Reporting Fund Balance with Treasury Audit Results Payroll (Processing & Posting) Vendor File (Additions & Updates) Month End Close.
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ACCOUNTING SERVICE LEVEL AGREEMENT PERFORMANCE MEASURES 2008 REPORT CARD
Prompt Pay • EFT • Erroneous Payments • Emergency Payments • External Reporting • Fund Balance with Treasury • Audit Results • Payroll (Processing & Posting) • Vendor File (Additions & Updates) • Month End Close
Prompt Pay - % of payments made prior to invoice due date • ARC’s Benchmark = 99% • Overall Prompt Pay = 99.18% (55,069 of 55,524) • Customer Prompt Pay = 99.31% (55,141 of 55,524) • ARC Prompt Pay = 99.87% (55,069 of 55,141)
EFT Compliance - % of payments made via EFT • ARC’s Benchmark = 99% • EFT % = 99.94% (146,491) • # of Payments = 146,573 • # of Check Payments (subject to EFT) = 82
Erroneous Payments • ARC’s Benchmark = Less than 1% • Overall Erroneous Payment Rate = .06% • ARC Rate = .02% (35 erroneous payments) • Customer Rate = .04% (51 err. payments) • # of Payments = 146,573
Emergency Payments – not in the customer’s ordinary course of business; made within 24 hours • ARC’s Benchmark = 99% • ARC Compliance = 100% • # of Requests = 2
External Reporting– submit external reports by OMB and Treasury due dates • ARC’s Benchmark = 100% • ARC Compliance = 100% • # of Reports Submitted = 1,237
Fund Balance with Treasury Reconciliations – completed by the 15th day of the following month • ARC’s Benchmark = 99% • Reconciled within 15 days = 100% • # of FBwT Reconciliations = 312
Audit Results – Unqualified or other than unqualified with no findings related to ARC • ARC’s Benchmark = 100% • 21 of 22 audits resulted in unqualified opinions • One audit received an audit disclaimer that was unrelated to ARC
Payroll– Processed within 3 working days of receipt from NFC • ARC’s Benchmark = 99% • Actual results = 99.17% (120 files) • # of payroll files processed (121)
Payroll– Posted prior to month end • ARC’s Benchmark = 100% • Actual results = 100% • # of payroll files processed (121)
Vendor File – Process new vendor setup or changes to existing vendors within 24 hours • ARC’s Benchmark = 99% • Vendor file updates = 100% (93,980)
Month-end Close – Perform month end close for all Oracle operating units on the 2nd business day of each accounting period • ARC’s Benchmark = 100% • Actual Results = 99.7% • The Inventory module of one operating unit was unable to be closed on the 2nd business day of the May accounting period