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ACCOUNTING SERVICE LEVEL AGREEMENT PERFORMANCE MEASURES 2008 REPORT CARD

ACCOUNTING SERVICE LEVEL AGREEMENT PERFORMANCE MEASURES 2008 REPORT CARD. Prompt Pay EFT Erroneous Payments Emergency Payments External Reporting Fund Balance with Treasury Audit Results Payroll (Processing & Posting) Vendor File (Additions & Updates) Month End Close.

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ACCOUNTING SERVICE LEVEL AGREEMENT PERFORMANCE MEASURES 2008 REPORT CARD

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  1. ACCOUNTING SERVICE LEVEL AGREEMENT PERFORMANCE MEASURES 2008 REPORT CARD

  2. Prompt Pay • EFT • Erroneous Payments • Emergency Payments • External Reporting • Fund Balance with Treasury • Audit Results • Payroll (Processing & Posting) • Vendor File (Additions & Updates) • Month End Close

  3. Prompt Pay - % of payments made prior to invoice due date • ARC’s Benchmark = 99% • Overall Prompt Pay = 99.18% (55,069 of 55,524) • Customer Prompt Pay = 99.31% (55,141 of 55,524) • ARC Prompt Pay = 99.87% (55,069 of 55,141)

  4. EFT Compliance - % of payments made via EFT • ARC’s Benchmark = 99% • EFT % = 99.94% (146,491) • # of Payments = 146,573 • # of Check Payments (subject to EFT) = 82

  5. Erroneous Payments • ARC’s Benchmark = Less than 1% • Overall Erroneous Payment Rate = .06% • ARC Rate = .02% (35 erroneous payments) • Customer Rate = .04% (51 err. payments) • # of Payments = 146,573

  6. Emergency Payments – not in the customer’s ordinary course of business; made within 24 hours • ARC’s Benchmark = 99% • ARC Compliance = 100% • # of Requests = 2

  7. External Reporting– submit external reports by OMB and Treasury due dates • ARC’s Benchmark = 100% • ARC Compliance = 100% • # of Reports Submitted = 1,237

  8. Fund Balance with Treasury Reconciliations – completed by the 15th day of the following month • ARC’s Benchmark = 99% • Reconciled within 15 days = 100% • # of FBwT Reconciliations = 312

  9. Audit Results – Unqualified or other than unqualified with no findings related to ARC • ARC’s Benchmark = 100% • 21 of 22 audits resulted in unqualified opinions • One audit received an audit disclaimer that was unrelated to ARC

  10. Payroll– Processed within 3 working days of receipt from NFC • ARC’s Benchmark = 99% • Actual results = 99.17% (120 files) • # of payroll files processed (121)

  11. Payroll– Posted prior to month end • ARC’s Benchmark = 100% • Actual results = 100% • # of payroll files processed (121)

  12. Vendor File – Process new vendor setup or changes to existing vendors within 24 hours • ARC’s Benchmark = 99% • Vendor file updates = 100% (93,980)

  13. Month-end Close – Perform month end close for all Oracle operating units on the 2nd business day of each accounting period • ARC’s Benchmark = 100% • Actual Results = 99.7% • The Inventory module of one operating unit was unable to be closed on the 2nd business day of the May accounting period

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