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The Inter-Group Conflict Episode. Examples of inter-group conflict: Level to level Department to department Union to management Work group to workgroup Shift to shift Gender to gender Location to location. The Inter-Group Conflict Episode. An incident or series
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The Inter-Group Conflict Episode • Examples of inter-group conflict: • Level to level • Department to department • Union to management • Work group to workgroup • Shift to shift • Gender to gender • Location to location streacy2009
The Inter-Group Conflict Episode An incident or series of incidents takes place Selective listening occurs Each group only sees best parts of “our” group worst parts of “other” group Perceptions/distorted perceptions are formed Communication decreases Conflict increases Streacy2010 steve@streacy.com
The Inter-Group Conflict Episode • The way out: • Both groups recognize it is occuring • Both groups want change / improvement • Both groups willing to change • The intervention: • Create task team – slice of both groups, leaders included • Create vision for combined group and each group • Identify and own distorted perceptions of each group • Action plan changes in processes, communication etc • Communicate to remaining members • Implement and follow up Streacy2010 steve@streacy.com
