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Excellence initiative From a regional to international university with limited resources. Laura Derkse Coordinator International Marketing and Recruitment . Excellence initiative. Programme. Introduction Issues & solutions Analysis & Results. Excellence initiative.
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Excellence initiativeFrom a regional to international university with limited resources Laura Derkse Coordinator International Marketing and Recruitment
Excellence initiative Programme • Introduction • Issues & solutions • Analysis & Results
Excellence initiative Introduction • International classroom • Decreasing intake of Dutch students • Decreasing population • Reputation/rankings • Ambition: become one of the best universities in Europe • Internationalisation: spearhead • Acknowledge the importance of international marketing • Issues • Insufficient marketing budget • Not enough English-taught programmes • Not enough internal support • No goals were set
Excellence initiative English-taught programmes • Supply and demand • Strong research • Numbers count
Excellence initiative Internal support Back office • Answer questions of prospective students • Application procedures • Visa and housing assistance • Social activities • Double-lingual campus
Excellence initiative Goals Goal in 2008: • An intake of 300 Master’s students with an international degree in 2013/2014 Goal in 2013 • An intake of 400 Master’s students with an international degree in 2017/2018
Excellence initiative Resources • Dare to choose • Do not forget to invest in staff • Clarify what you need and why • Alumni, representatives and agents • Project plan
Excellence initiative Analysis The key to show your return on investment • Google Analytics • Effectiveness of activities • Compare enrolled vs. interested students • Turn around times • Surveys • Panel interviews
Excellence initiative Results What to do after analysis? • Calculate cost per conversion • Choose: the target countries, the channels of communication • Adjust: message, tone, other media, ifnecessaryremove city/country • Respond: to the needs and interests of the student • Wait: recruitment in a new country takes time: branding, brand awareness • Re-adjust: after recruiting in one country for 2-3 years
Excellence initiative Questions? Laura Derkse E: l.derkse@dsz.ru.nl T: +31 24 36 15 777