HCL & eBaoTech – A Growing Synergy

1. HCL & eBaoTech – A Growing Synergy

2. Partnership Journey Mar 2013 Ramp-up to 50 resources at Mexico CoE July 2012 Strong & Mature Partnership Jan 2013 CoE in APAC region December 2011 CoE Ramped up to 200 resources February 2012 Satellite CoE in Guadalajara, Mexico August 2011 Global MSA Signed October 2011 Global P&C engagement initiated August 2010 Greenfield Project Kick-start July 2010 HCL CoE Setup November 2008 Brownfield Transformational Project kick-start June 2008 Teaming Agreement signed

3. Complementary Offerings Global Partnership Products / Services Promoted HCL Offerings eBaoTech Offerings Transformational Services GeneralSystem Suite Program Management LifeSystem, GroupLife & AssetLink Suite Product Implementation Services Sales Platform Product Consultancy Production Support & Maintenance Core Product Implementation Business Process Outsourcing Core Product Development / Enhancements Infrastructure Services Gap Identification High Level Design Low Level Design Development Integration Design Testing Product Configuration Data Migration

4. Sample Engagements - Delivering End-to-End Transformation Client: One of the largest P&C Insurer in the South East Asia region offering both Commercial and Personal products, including health, across 11 LOBs Solution Value to Customer Business Objectives • Better Governance and control with informed decision making. • Reduction in cost per policy • Improved turnaround time for new products launch • Service Level Impact: • Critical Business Systems Availability: 99.9% • Key Business Systems Availability: 99.5% • First call Resolution at Helpdesk: 85% • Implementing Claims Analytical business rules to prevent leakages and fraud. • Automated E2E Claims Handling. • To End Customers: • Realization of benefits at the MOTs • Improved customer experience across multiple channels. • Reduced Turnaround times for obtaining policies STP to control higher processing costs Reduced GTM cycles Single customer view Multi-channel management Richer analytics and senior management dashboards • End-to-end Services engagement; from transformation to integration and operations management • Implemented product platform supports Straight-through Processing (STP) for 200 different products across multiple lines of business integrating with various COTS such as HRMS, MRM, IDM, DMS, Data Mining and Oracle Suite (Financials, CRM) • The services covered include: • Core Insurance (including Re-insurance) administration through package implementation of COTS • Data migration from existing applications • Regulatory Compliance, Reporting • Channel Management including web based direct sales • Other applications and services, Hardware, Data Center, Near Site and Disaster Recovery Site

5. Sample Engagements - Enabling Global transformation program Client: A leading international P&C insurance organization serving customers in more than 130 countries and jurisdictions serving commercial, institutional, and individual customers through one of the most extensive worldwide networks of any insurer. Business Objectives Solution Value to Customer Replace the multiple legacy insurance systems with a modern Core Insurance Application Implement standardized processes and products at a Global and regional level as part of this program The new system is expected to drive business growth within the region Enable the company to become a strong consumer insurer from a commercial insurer SI responsible as the prime to manage the implementation along with the product vendor Responsible for design and build the overall architecture, Interfaces, Reports & templates & Data Migration Implement all processes D2C and portal initiatives Will be responsible for production support also As the Global SI, HCL is bringing its expertise and experience of large engagements to take over the responsibility of delivering this global roll-out along with the product vendor HCL is bringing scalability and time to market for the customer to ensure rapid rollout of the system across multiple countries HCL has setup a CoE around the partner product, near-shore at Guadalajara, Mexico for the LATAM roll-out . This ensures local knowledge of the business & local language availability along with cost reduction Scope Roll-out of COTS core insurance product in Latin America (15) countries and APAC (5) countries by 2015 Implement over 150+ products after standardizing them

6. eBaoTech Center of Excellence (CoE) - Addressing the Capability demand

7. eBaoTech Centre of Excellence @ HCL CoE Overview Competency Development • Ensure supply of consultants through well defined Product Competency Building Model. • Focused &Significant Investment for Competency Building and retaining talent • eBao involvement in Competency development through - Enablement , Evaluation and Certification • Capabilities include Business Analysis, Configuration Integration, Data Conversion, Reporting & Analytics, etc CoE So far .. • More than 280 Consultants working on core eBao implementations in India • Team of 100+ underway for LATAM at Guadalajara, Mexico Product Competency Building Model P 3 P2 P n P1 • Structured Training Framework Core Team Competency Framework eBao CoE Fungible Project Teams Nurturing Core Team • Solution accelerators like Data migration tool, integration frameworks etc. • Implementation methodology, based on Agile principals

8. Developing Product Competency 1 Implementation Nucleus Team • Combination of HCL & eBaoTech SMEs • Inclusion of Local consultants • Set up & Incubate teams in each country • Two key drivers for developing eBao product competency based on the following factors: • Consistency in implementation • Efficiency through Solution accelerators & Reusable Assets • Cross pollination of Ideas & Best practices Local hires Country A Country B 2 Centralized Competency Building facility Product SMEs from eBaoTech Implementation Nucleus Team Training boot camp • HCL’s Product Competency Building Model (PCBM) • Cohesive team & consistency of knowledge transfer Country C Country D Seeding members from India CoE

9. Package Implementation Framework Package Implementation Framework is an offering to the organisations looking for their IT transformation through COTS package implementation Program Governance Package Customization Analysis Methodology • Solution Accelerators • Product Config Cloning • Data Quality Analysis • Adaptors for CRS, SSO • Test Case Scenarios • Rollout Localization Setup • Data Migration Suite 9

10. Test Factory in Box eBaoTech application Automation

11. SI Implementation Model

12. Product Implementation Delivery Model… A well defined Product Implementation model for core insurance products, comprising of: Best Practices • Package Implementation Framework • Gap & Requirement Methodology • R & R for Insurer, SI & Product vendor Product Implementation Delivery Model Reusable Assets • Product Standardization Workshops • Testing Factory in Box • Integration Plug-in Planning and Monitoring • Estimation & Planning Templates • Multi Location Delivery • Planning & Monitoring Tools

13. …Product Implementation Delivery Model HCL’s has a well defined and established Product Implementation model for core insurance products, comprising of best practices, reusable assets and monitoring metrics. The model clearly defines roles & responsibilities for the major stakeholders – Product Vendor, HCL Technologies as the system Integrator and the Insurer Insurer HCL eBaoTech • Requirements & signoffs • Enterprise Architecture finalization • Change control Board • UAT and UAT signoff • Training - End User • Business requirements • Product Implementation/Configuration • Data Migration/Interfaces • System Integration • Program Management • Support & Maintenance • Product Consultancy – Mapping of Business Requirements • Product solution • Changes / Enhancements to the core Product • Release Management • The model envisages multi locations delivery but can be customized to suit each situation • Onsite : - The requirements and aspects involving user interaction would happen at Insurer location • Near Shore: - The development work would happen out of HCL near shore facilities • Offshore: - Some of the basic product changes can happen out of product vendor location

14. Implementation Approach • Program Management • Project planning • Project monitoring • Communication • Governance • Product analysis, configuration and implementation • Report • Interface Design • Document Templates • Baseline Products 14

15. System Integration Capability • Large scale multi location program experience. • Over 30 tools and templates that not only get the work done, but manage the health and risks of the program. • Well defined RACI structure & SI Methodology • Knowledge capture and transfer capabilities that are recognized by Gartner as differentiators for HCL in this space. • Governance models that ensure transparency and rapid issue resolution.

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