DISH Refresher Training - April 28, 2010

1. DISH Refresher Training - April 28, 2010

2. APF screen access/function • A new menu option, APF (Administrative Process Filing) has been created to access the Electronic APA (Administrative Process Action) Case Filings Screen. • This menu option must be assigned to appropriate staff through AUM or USR. • The clerk will receive data for all JV Administrative Process Actions cases from their local Department of Social Services Child Support Enforcement Office (CSE). • The data displays on this screen first by Date Received (date CSE sent the data to the court) then by IV-D case number. • The parties in each action are grouped together by IV-D case number. • You can still do a name search for a particular name on this screen, but the names are not sorted in alphabetical order.

3. APF screen shot

4. APF screen fields: • Opt • Name • AKA • DOB • IV-D Case Number • Date Received • Order Type • Comments

5. APF Options – • Accept – option #1 • Display comments – option #5 • Display alias names – option #7 • Remove/Reject – option #10

6. APF Screen-Option 1/Accept To accept a case for filing, use Option 1 next to one of the party’s names and Press <enter>, or right click and select ‘Accept’ as illustrated below.

7. Case Accept Screen:

8. Fields on the Case Accept screen: • Case Accept For -Displays the IV-D case number. • Case Year - Defaults to current year. You can change when necessary. • Case Class - Defaults to JV. • Seq. (Sequence number) - Type the case sequence number here. • Note: The system will generate the correct case type for you • Division - Type in the assigned division or prompt and select the division. • Scheduled events - Scheduled events CANNOT be entered on this screen. These fields display for those court locations where CSE sets the court date. The date they set will display in Red. You cannot change any data received on this screen. • If you need to schedule the hearing, you’ll have to go into scheduled events after the case is accepted and processed. • Judicial Officer - Type in the judicial officer number or prompt and select the judicial officer. • Alternate Judicial Officer - (Optional) Type in the alternate judicial officer number or prompt and select the alternate judicial officer. • Press <Enter>. The system will build the case behind the scene. • It may take up to 90 seconds before you can view the ROA.

9. Here is what happens when the system processes a Stipulated Order case: (no paperwork) • The case is created using the date received for the case file date. • The system will assign the appropriate case type (IV-D Support or IV-D Paternity). • An FSR number will be assigned to the case. • Parties will be created using the data sent from CSE. The Address Information box on the Party Detail screen will display DISH as the user. • A NFNR (Notice of Financial Responsibility) is created as the originating event. The event date is the date received. The list of documents filed with CSE will be listed in comments for the NFNR event. The first two lines of comments will display the service date and the CSE Technician name. • A SUP1 (Child Support Order-1st) event will be created using the data sent from CSE. The event date is the date received. • Judgments (if any) will be created using the data sent from CSE. The judgment date is the date received. • A CLAD (Case Closed) event will be created and the case will be in CLSD status.

10. Processing a Stipulated order case: • Stipulated Order APA’s account for 60% of the APA filings with the court. • Remember with the Stipulated APA filings the court will not receive paperwork from CSE. The clerk can accept the case off of the APF screen as soon as it appears. • The court needs to determine the best practice for their county as to whether or not they want to create a paper file as paper may be filed in this case later if the action becomes judicial or if CSE withdraws from the case. Counties that do create a paper file have a sheet that they place in the file that states “this is a DISH created case, the paper documents are in the possession of the CSE office, located at…”.

11. Here is what happens when the system processes a Default Order case: (court must have paperwork before accepting a case off the APF screen) • The case is created using the date received for the case file date. • The system will assign the appropriate case type (IV-D Support or IV-D Paternity). • A FSR number will be assigned to the case. • Parties will be created using the data sent from CSE. The Address Information box on the Party Detail screen will display DISH as the user. • A NFNR (Notice of Financial Responsibility) is created as the originating event. The event date is the date received. The list of documents used by CSE will be listed in comments for the NFNR event. The first two lines of comments will display the service date and the CSE Technician name. • A PRSO (Proposed Support Order) event will be created using the data sent from CDHS. The event date is the date received. • Judgments (if any) will be created using the data sent from CDHS. The judgment date is the date received.

12. Processing a Default Order case type: • Once a Default Order case is created/accepted by the court, it still needs to be reviewed and the order signed by a Judicial Officer. • As long as no changes have been made to the proposed default order filed by CSE, the clerk can go into EVENTS, enter a ‘2’ to change in front for the PRSO event and change that to a SUP1. The date should also be changed to reflect the date the Judicial Officer signed the order. • If there are any judgments in the case, the date of the judgments should be changed to reflect the date that the Judicial Officer signed the order. • The case at this point can be closed with a CLAD event.

13. Here is what happens when the system processes a Temporary Order case: (court must have paperwork before accepting case off APF screen) • The case is created using the date received for the case file date. • The system will assign the appropriate case type (IV-D Support or IV-D Paternity). • A FSR number will be assigned to the case. • Parties will be created using the data sent from CSE. The Address Information box on the Party Detail screen will display DISH as the user. • A NFNR (Notice of Financial Responsibility) is created as the originating event. The event date is the date received. The list of documents filed with CSE will be listed in comments for the NFNR event. The first two lines of comments will display the service date and the CSE Technician name. • A SUPT (Temporary Child Support Order) event will be created using the data sent from CSE. The event date is the date received. • Judgments (if any) will be created using the data sent from CSE. The judgment date is the date received. • If your CSE office sets the hearing date, a Scheduled Event will be created using the data sent from CDHS. • If you need to schedule a hearing, go into Scheduled Events once the case is processed and schedule the hearing. The hearing information will transfer to CSE.

14. Processing a Temporary Order case type: • Once the Temporary Order case type has been accepted/created by the clerk, there needs to be a Permanent orders hearing set/held. • After the hearing the clerk will need to vacate the SUPT (temporary support order) event by going into EVENTS, entering a ‘7’ to relate and then enter a SUPV (vacate temporary support order) event. • The clerk would then need to enter the new permanent support order by adding a SUP1 event. • At this point the clerk can enter a CLAD event to close the case.

15. Business Rules for accepting/processing a case off the APF screen: • Stipulated Order cases (ST Order Type) should be accepted and processed within 3-5 business days of the Date Received. The paperwork will not be filed with the court at this point. • Temporary Order cases (TO Order Type) should be accepted and processed within 7-10 business days of the Date Received. That means the case should be accepted and a hearing date set (not held) within 7-10 days. You should wait until you receive the paperwork from CSE before accepting these cases. • Default Order cases (DF Order Type) should be accepted and processed within 7-10 business days of the Date Received. That means the case should be accepted and the default order should be signed within 7-10 days. You should wait until you receive the paperwork from CDHS before accepting these cases. • If the ‘Cmt’ (Comment) field on the APF screen has a ‘Y’ (Yes), view the comments using Option 5 prior to accepting the case for filing. The comments are notes from the CSE technician and may contain helpful information about filing the case. • Always check the Name Index for each party to see if a duplicate case exists or for division assignment on previously filed cases if you want to assign the new case to the same division.

16. APF screen option 5 – Display Comments: If CSE sent comments with the data there will be a YES in the comment field.

17. APF Screen Option 7 – Display Alias Names : the clerk can view any alias names for that party.

18. APF Screen Option 10 -Remove/Reject Screen:

19. Scheduled Events: • Any time a clerk enters a scheduled event on a DR or JV case type that information sends to CSE – it is important that the clerk use the provided scheduled event code that most closely describes the hearing event being scheduled • Example: Contempt hearing should be scheduled as HCIT = Hearing on Citation

20. Motion to Modify Events: • Any time a clerk enters a MMOD (motion to modify event in a JV or DR case, an alert is being sent to the CSE office for the tech to see if they need to act or respond to the Motion to Modify

21. SUP/Support Order Events: • Every SUP event that is entered into ICON/Eclipse is sent to CSE • If a support order is entered by the court but the SUP event is not entered, the CSE office is unaware of the Support Order • The edits have been removed in JV cases AP/AV case types that require a DOB and SSN an Obligor for a SUP event to be entered

22. Questions:

23. What a DISH case looks like, beginning with the case accept screen.