Transformational Change Management> Sustainability

1. Transformational Change Management> Sustainability • Bob Doppelt • John P. Kotter • Douglas McKenzie-Mohr

2. Leading ChangeWhy transformation efforts fail John P. Kotter

3. http://www.kotterinternational.com/Default.aspx?showvideo=true&ID=117http://www.kotterinternational.com/Default.aspx?showvideo=true&ID=117 John P. Kotter, Harvard “B School”

4. Define “change management” • Relevance of change management to Sustainability? • John P. Kotter? • Obstacles to implementing any major change? • Why is “sense of urgency” important? • Membership of “guiding coalition”? • Purpose of a “vision” • Appropriate means of “communication”? • Importance of “employee empowerment”? • “Short-term wins”? • Indicator that change has been implemented? Topics

5. Change Management - a structured approach; e.g., process to achieve change in individuals, teams, organizations and societies. Source: Wikipedia Change Management

6. Lack of a company-wide definition of quality. • Weak leadership • Lack of a formalized strategic plan for change. • Lack of a customer focus. • Poor inter-organizational communication. • Lack of real employee empowerment. • Lack of employee trust in senior management. • View of the quality program as a quick fix. • Drive for short-term financial results. • Politics and turf issues Obstacles to Implementing TQM

15. The University of New Hampshire (UNH) is nationally recognized as a Sustainable Learning Community* -- a land grant, sea grant, and space grant university that unites the spirit of discovery with the challenge of sustainability across its Curriculum, Operations, Research and Engagement: • Curriculum: Educating citizen-professionals to advance sustainability in their civic and professional lives • Operations: Embodying first principles and best practices of sustainability • Research: Serving society with scholarship that responds to the most pressing issues of sustainability • Engagement: Collaborating locally to globally with extension and outreach • -- through four initiatives designed around four foundational systems of sustainability – biodiversity, climate, food, and culture. Vision Example

24. When employees say, “…………………..this is the way we do things here.” When have you implemented the change?

25. Leading Change Toward Sustainability Bob Doppelt

26. Change dominant-mind set to include Sustainability • Organize deep, wide and powerful Sustainability teams • Change the goals by crafting vision and guiding principles • Restructure rules of engagement • Tirelessly communicate need, vision and strategy • Correct feedback loops by encouraging and rewarding learning and innovation • Adjust parameters by aligning systems and structures • Align governance with Sustainability

27. Fostering Sustainable Behavior Douglas McKenzie-Mohr

28. www.cbsm.com/public/world.lasso Fostering Sustainable Behavior

29. Identify desired behavior • Identify a baseline; i.e., lag time between behavior and environmental impact • Research benefits and barriers of achieving behavior • Create and implement a strategy to influence behavior • Measure outcome, evaluate results and refine strategy Five Steps

30. Town of Stow – Community Engagement • Public Consulting Group (PCG) • Environmentally Friendly Food System A Few Examples

31. Actionable • Practical • Implementable • Result-oriented • Provide a “Road Map” for the Client Sustainability Plans

32. Research Report Sustainability Plans