Session IV

1. Session IV Installation and Technical Support Issues

2. Licensing • Tools – User Manager

3. Licensing – too many users • Change of machine name • Remote desktop turned on with XP • Disconnect instead of logout on terminal services • Abnormal shutdown

4. Licensing – clear users • Login / logout from same machine name • Logout terminal services session • Call us • Email halsys.lic to support@halfile.com

5. NT/2000/XP Rights • User should be power user or administrator of local machine • Use Control Panel – User Accounts or Users and Passwords • Allows users to: • Save scanner settings • Save hit list formatting • Store edit duplicates setting • Keep last application, database, and basket

6. Internet and halFILE • Internet Service Providers configure for 100% up-time • halFILE requires local DNS so if only DNS is provided from the Internet then halFILE is down if Internet is down • Login issues on 2000/XP • Run a local DNS server • Setup WINS resolution • Use local hosts file • Test

7. Moving halFILE • Any change of location (Path, server, or share) even if names are the same. • Change basket path • Change configure drives • From all stations run \\server\share\folder\hfw20.exe /regserver or g:\folder\hfw20.exe /regserver to avoid error 48 when exiting modules

8. Delete Document • Configure – Security – User Profiles • Double click user • Double click database in right-hand panel • Click extended settings

9. NAS / Image Storage • Windows based NAS (i.e. Dell PowerVault) • Unlimited users • Domain / active directory support • Hot swappable drives • Fault tolerance – RAID5

10. halFILE Printer • We finally got it right !! • Unfortunately, no one has an easy way to install it. • We have added a menu to the administrator to easily install this feature from each workstation.

11. Where is that feature? • Base Edit Utility • On the fly • File Tables • Tools Import • Associated Import

12. TWAIN vs. WIA Scanning • WIA has limited functionality compared to TWAIN • WIA designed specifically for the Scanner and Camera Wizard • Limited number of devices (especially production level) are distributing WIA drivers • Our TWAIN scanning module is capable of communicating with a WIA driver but using TWAIN provides more functionality including resolution and image quality control

13. halFILE Viewer Issues • B&W instead of color display • View – Scale – Optimize (Ctrl+O) • Can’t zoom or copy/paste after using annotation tool • Tools – Select Annotation – None • SharpDesk Imaging • Need special version of halviewer.dll from us • Imaging Pro 1.1 • Not supported – images will disappear upon zoom • Only prints first page of doc • Patches available for Imaging Pro 2.6 on our cd • Get printer dialog when I email document • Allows you to select pages to email. Just ignore printer selection.

14. TWAIN Scanning Issues • UNC Paths now supported in TWAIN • Tools Options (set TempDirectory) • 380 invalid property value after clicking save settings and getting out and back in scan module has been fixed • Invalid function call or capability data is not supported • Running hftwain32.exe instead of hftwain32pro.exe • Appears to lock up on stapling (F5) • Set scan station id • Station ID can be set from administrator

15. Common Error Messages • String or binary data would be truncated • Information in a field is too long • We will tell you which field in 2.2 • 380 errors or missing screens • Screens sized too small and module was closed • Older search versions on XP • Reset windows option in 2.2

16. Common Error Messages • Error converting character string to date/time • Set Date Format Tools Options menu of administrator • Change regional settings to 4 digit year without day of week for short and long date formats • Control not connected • Delete kimgp32.ini from windows directory or 2.2 upgrade

17. Unexpected Behaviors • Changing printers in halFILE sets that printer as the default printer • Requirement for Imaging For Windows • Get in without a user id or password • If first user alphabetically does not have a password set • Ctrl+S but nothing happens • Invalid code in a field. Tab through each field until you get an error • Nothing was changed on the update screen • New search module to resolve issues with memo fields

18. Unexpected Behaviors • Slower scanning after upgrade • Check resolution and make sure its 200 DPI • Check image size and make sure it is a Group IV Tiff • Minimize terminal services session and return and search and index screens look odd • 2.2 upgrade will resolve

19. Report Issues • Reports chop data to 255 characters • 2.2 upgrade • Create schema.ini for 2.1 • Errors 533, 534, 599 • Report not yet upgraded • Need to verify database inside Crystal Reports • Not using halreports.dsn • Out of date report32.exe • Crystal 9 • halFILE installs Crystal 8.5 runtime. • If your reports are Crystal 9.x than Crystal 9.x needs to be installed on the workstation from cd

20. Installation Issues • Older 95/98 boxes that were essentially original install with no updates • MDAC failed due to mix of versions on a machine • Recommend using Windows Update regularly • Security check failed • Re-select application and database dropdowns and exit

21. Improve Performance • Workstation CPU Speed • Increase memory at workstation • Server CPU / Memory • Budget PC (great performance) • Pentium 4 2.4 GHz with 256 MB of RAM • Powerful PC (outstanding performance) • Pentium 4 3.2 GHz with 512 MB of RAM

22. halFILE Update Service • One-time registration process via the Internet • Everyone needs to be out of system • One PC performs the update. Other station get updated when halFILE is launched • Requires high speed connection (DSL/Cable)

23. Questions?